I visited Taco Casa #104 on October 29, 2024, around 6:08 PM. While waiting in the drive-thru, I observed an interaction between the cashier and a previous customer that seemed unprofessional. I observed the same behavior with the previous customer.
When it was my turn, the cashier took my order and payment. Upon receiving my change, he intentionally discarded it on the ground, an action I believe was intentional, disrespectful. This is the same behavior I observed between the cashier and the previous customer.
I hope this feedback can be addressed to improve customer service standards at this location. This cashier could lead to potential financial losses for the business with this type of behavior.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Crunchy Tacos, Super Nachos, Taco Lite
Michael Walton
Quick and convenient
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Crunchy Tacos, Super Nachos, Super Burrito
Sheila Clark
Got there at 10 and they were already closed, called the number and was hung up on.
Atmosphere: 1
Food: 1
Service: 1
Carl Esco
Always on point
Atmosphere: 5
Food: 5
Service: 4
Robert Beal
Decent food decent service.
Atmosphere: 2
Food: 3
Service: 3
S.S.
Great food and service.
Atmosphere: 5
Food: 5
Service: 5
K and Q forlife
Food was salty
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Double Enchilada Pie
phillip foreman
It's taco casa- it's good !
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Combo Burrito, Crunchy Tacos
WUTANG Disney
I usually frequent the Taco Casa off of Wheatland which is actually further away from where I am, but I pass by that location more frequent. However, on this day, I decided to go up the street since my kids wanted Tacos. I’ve been here before when they first opened but that experience was weird during Covid. So I decided to check em out again and instead of going in like I normally do, I went through the drive-thru. INSTANTANEOUSLY, “UM YEAH! PLACE YOUR ORDER!” I hadn’t even had a chance to glance at the menu yet! So I go, “Yes! Give me a second please so that I can look at the menu…” I almost ended that sentence with a “B”. So as I am looking at the menu, hear smacking and then a heavy exhale of breath as if she’s getting irritated because I am trying to see the menu. So I asked for the bundle, half crunchy and half soft tacos. Which is under $24.. But when I added sour cream to 3 of the tacos, the bill came to $36! How does 3 squirts of sour cream take it to nearly a 50% increase??? I drove to the window, ready to pay was then told that an error was made and the sour cream wasn’t added???? The total THEN became $39. I paid it because we were hungry. When we got home, this goofy added sour cream to everything… So she didn’t even get the order right. I tell ya what though, WE WILL NOT GO TO THIS LOCATION EVER AGAIN!
Parking: It’s attached to a gas station but, no one really goes in. So there’s usually plenty of room for parking.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Soft Taco with Sour Cream, Crunchy Tacos
Isaac Standifer
Tacos shells were stale. I called and no apology was given, instead I was asked to come back to replace the stale tacos? Oh and I was told I could have eaten them too late? I ordered them @ 1:41PM and called 2p minutes later? 1⭐?
Very very polite employees. Impressed. Food fresh and hot. Service was quick kuddos to those ladies!!!!
Atmosphere: 5
Food: 5
Service: 5
cheryl patterson
I was the only customer in line and it was about 2 minutes before my order was taken. The young lady didn't give me my total or tell me to drive to the window. Once I get to the window, she tells me my total and just hands me the receipt then closes the window hard. Handed my food and walked off as if she was doing me a favor. Terrible service
Atmosphere: 1
Food: 3
Service: 1
Stacy Van Cleve
The staff is so friendly! The restaurant is so clean and the food is very good! Wish I lived closer.
Atmosphere: 5
Food: 5
Service: 5
T Johnson
The lady in the drive threw was very rude today on the night shift she had an attitude the whole time I was ordering an once I got to the window she was mad about making me a tea told me she didn’t have time basically blowing me off an when I was pulling off I seen her saying yea go she needs to be demoted and the chips were stale on my nachos
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Crunchy Tacos, Super Taco, Super Burrito, Taco Lite
Debra Sullivan
Went to drive through. Food was hot and tasted fresh.
I visited Taco Casa #104 on October 29, 2024, around 6:08 PM. While waiting in the drive-thru, I observed an interaction between the cashier and a previous customer that seemed unprofessional. I observed the same behavior with the previous customer.
When it was my turn, the cashier took my order and payment. Upon receiving my change, he intentionally discarded it on the ground, an action I believe was intentional, disrespectful. This is the same behavior I observed between the cashier and the previous customer.
I hope this feedback can be addressed to improve customer service standards at this location. This cashier could lead to potential financial losses for the business with this type of behavior.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Crunchy Tacos, Super Nachos, Taco Lite
Quick and convenient
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Crunchy Tacos, Super Nachos, Super Burrito
Got there at 10 and they were already closed, called the number and was hung up on.
Atmosphere: 1
Food: 1
Service: 1
Always on point
Atmosphere: 5
Food: 5
Service: 4
Decent food decent service.
Atmosphere: 2
Food: 3
Service: 3
Great food and service.
Atmosphere: 5
Food: 5
Service: 5
Food was salty
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Double Enchilada Pie
It's taco casa- it's good !
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Combo Burrito, Crunchy Tacos
I usually frequent the Taco Casa off of Wheatland which is actually further away from where I am, but I pass by that location more frequent. However, on this day, I decided to go up the street since my kids wanted Tacos. I’ve been here before when they first opened but that experience was weird during Covid. So I decided to check em out again and instead of going in like I normally do, I went through the drive-thru. INSTANTANEOUSLY, “UM YEAH! PLACE YOUR ORDER!” I hadn’t even had a chance to glance at the menu yet! So I go, “Yes! Give me a second please so that I can look at the menu…” I almost ended that sentence with a “B”. So as I am looking at the menu, hear smacking and then a heavy exhale of breath as if she’s getting irritated because I am trying to see the menu. So I asked for the bundle, half crunchy and half soft tacos. Which is under $24.. But when I added sour cream to 3 of the tacos, the bill came to $36! How does 3 squirts of sour cream take it to nearly a 50% increase??? I drove to the window, ready to pay was then told that an error was made and the sour cream wasn’t added???? The total THEN became $39. I paid it because we were hungry. When we got home, this goofy added sour cream to everything… So she didn’t even get the order right. I tell ya what though, WE WILL NOT GO TO THIS LOCATION EVER AGAIN!
Parking: It’s attached to a gas station but, no one really goes in. So there’s usually plenty of room for parking.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Soft Taco with Sour Cream, Crunchy Tacos
Tacos shells were stale. I called and no apology was given, instead I was asked to come back to replace the stale tacos? Oh and I was told I could have eaten them too late? I ordered them @ 1:41PM and called 2p minutes later? 1⭐?
Atmosphere: 1
Food: 1
Service: 5
Restaurantji Recommends
Very very polite employees. Impressed. Food fresh and hot. Service was quick kuddos to those ladies!!!!
Atmosphere: 5
Food: 5
Service: 5
I was the only customer in line and it was about 2 minutes before my order was taken. The young lady didn't give me my total or tell me to drive to the window. Once I get to the window, she tells me my total and just hands me the receipt then closes the window hard. Handed my food and walked off as if she was doing me a favor. Terrible service
Atmosphere: 1
Food: 3
Service: 1
The staff is so friendly! The restaurant is so clean and the food is very good! Wish I lived closer.
Atmosphere: 5
Food: 5
Service: 5
The lady in the drive threw was very rude today on the night shift she had an attitude the whole time I was ordering an once I got to the window she was mad about making me a tea told me she didn’t have time basically blowing me off an when I was pulling off I seen her saying yea go she needs to be demoted and the chips were stale on my nachos
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Crunchy Tacos, Super Taco, Super Burrito, Taco Lite
Went to drive through. Food was hot and tasted fresh.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Crunchy Tacos
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