Ton's Palace Chinese Restaurant

So disappointed! It’s been several yrs since we ate here. Ordered combination fried rice, sweet and sour chicken and shrimp with lobster sauce. Rice was ok, but shrimp with lobster sauce was terrible! Had a funky taste I can’t explain. Need to go to PF Changs and learn how to make it. Husband said chicken was mediocre.

This by far has been the spot in Lancaster tx. Me and my dad always enjoy or lunch and dinner times. I highly recommend the food is always hot and fresh even close to closing time.

Nothing change besides my dad's passing. Still one of the best places to eat.

Atmosphere: 5

Food: 5

Service: 5

We ordered delivery and it came hot and delicious. Typically we do not eat Chinese food down here because we from NY, where the Chinese food is amazing, and Tons Palace is closest to authentic Asian food in the area!

Food: 5

Service: 5

Recommended dishes: Beef Fried Rice, Beef with Broccoli

I ordered Crab Rangoon, Vegetables eggroll and Shrimp lo- mein. The Rangoon and egg roll were standard pre frozen apperizers. The shrimp lo mein was TASTELESS, with the tiniest shrimp ever and not enough shrimp for the price point. I'm so disappointed with my entrée. If I didn't live far away from this location I'd take it back. NEVER AGAIN!!

Food: 2

I tried to place a order over the phone I ask for two meals the first meal was chicken and shrimp fried rice with no eggs no vegetables the lady that took my order advised we can’t make the fried rice without egg I then stated well what about ppl who are allergic to eggs so all your fried rice comes with eggs she then tells me that they can make the fried rice without eggs (I’m pretty sure they pre made fried rice with eggs and that’s what they were trying to serve) I then asked for pepper steak no eggs she now has an attitude but continues to take the order while saying no egg in fried rice pepper steak I said ok cool I then asked for 2 egg rolls do you know this lady got the nerve to tell me egg rolls are eggs I’m like ma’am it’s called a egg roll because of the shell it’s not scrambled eggs in a egg roll can I just place my order she then says well you said no egg ma’am idk what side of the bed you woke up on but I advised you to take some classes for comprehension because obviously you just had a bad day and felt like being a nag instead of providing good customer service or you must can’t comprehend what a customer is explaining to you worst service ever you restaurant is in the heart of a black community we pay yall bills the least you can do is provide great customer service oh yeah and I forgot to mention it was a new cashier and she also advised she thought I was a getting a special (cheap order) and she advised with the special is the pre made rice that has egg and vegetables and you can’t substitute it mind you I never ordered a special!! I ordered a entree!

Atmosphere: 1

Service: 1

The best Chinese food it's great

Atmosphere: 5

Food: 5

Service: 5

I have been several times trying to give benefit of doubt. The first time was good. The second time not so much. I went back and the rice was precooked. Last night the rice and Rangoon was precooked in grease. You could tell when looking at it. My stomach is hurting as we speak at 549 a.m. Go somewhere else!!!

The food is ok but the customer service is horrible. The food isn’t good enough to deal with the horrible service! They will always get something wrong on your order. When you tell them they gave you the wrong food, they will argue with you and tell you that you didn’t actually order what you said you ordered. Very unprofessional and I’m leaving a review anywhere I can. They are extremely disrespectful and will take your money give you the incorrect food and tell you they won’t fix your order. I’ve never had such bad customer service. This is why the dining isn’t open and you can order take out. It’s because they are not equipped to handle orders. I’ll never order there again and I advise you not to ever walk away without checking your food. one of them is a very disrespectful old women. Worst customer service I’ve ever had in my life.

Atmosphere: 1

Food: 2

Service: 1

So, when you walk in, the place is still set up for Covid. The restroom is not available to customers. The cashier is still blocked off from the customers by a good 10 feet. They have only a single menu that is taped to the barricade tables.While the staff was friendly, the food was poor at best. All the sauces were lacking in flavor and the crispy items were so drenched in sauce that they were...well...soggy.Would not recommend this one.

Atmosphere: 1

Food: 2

Service: 3

Good food..good prices...staff aways nice

Atmosphere: 4

Food: 5

Service: 5

The place was very empty when we went but there were people there to pick up orders and they absolutely recommended this place. Service was friendly and fast. We ordered the combination fried rice and sweet and sour chicken. We ordered a small sweet and sour chicken and it was enough for two people to share. The combo fried was rice very good. I just wish we had more than 5 little shrimp. We didn't really need soy sauce because the rice was good with and without it. My daughter loved the pineapples that came with the sweet and sour chicken. We'll definitely order from here again. We also LOVED the fish tank with the parrot fish.

Recommended dishes: Sweet and Sour Chicken, Shrimp or Combo Fried Rice

Lady was very rude I ended up leaving and not ordering

Atmosphere: 1

Service: 1

The food was the worse Chinese food I’ve had. Never ordering from here again.

Food: 1

My experience was smooth and fast at pick up. I ordered two lunch specials Sweet and Sour Chicken, Orange Chicken and came with a soup and two small egg rolls, Also a side order of Lo Mein, and Crab Rangoon at the cost of $39.73. I have no complaints with the food we ate and the flavor was definitely there. Orange chicken was sweet and tangy with no overpowered orange flavor. The Sweet and Sour Chicken was very crispy and delicious with and without the sauce. The Crab Rangoon are my favorite with a nice crunch, The center was smooth and creamy. Finally Lo mein was good as well. No complaints with my order this time round.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweet and Sour Chicken

The food was the worse Chinese food I’ve had. Never ordering from here again.

Food: 1