they gave me raw chicken i didnt even bother to take it back DO NOT RECOMMEND GO TO A BETTER PLACE
Atmosphere: 1
Food: 1
Service: 1
Sage
I order DoorDash at this restaurant at 9pm order took over a hour . Drive thru took too long the workers are not doing there job they wasn’t prepared the dasher should not waited over a hour for my food to be ready . This is mess up. Not gonna order from this location again do better
Atmosphere: 1
Food: 1
Service: 1
Juaneda Jackson
I have a love hate with this Whataburger bcz it's close to the house but I already know when I get here ima have to wait 20 to 30 minutes for a #1 and kids meal type, it's annoying and the service is give or take depending on what shift/time of day 🙄
The Soul Pot
I stop for breakfast around 6:35 a.m. during the week on my way to work at the Whataburger off of service road of Regal Row. The wait is not bad and the food is always consistent. HOWEVER, during December they had a promo where Veterans could get a free Taquito every Tuesday. I went in as usual to order my Taquito and the hispanic manager for the morning shift was EXTREMELY RUDE. She gave me a hard time about paying for cheese. I insisted that the promo said that the Taquito came with cheese. She eventually went and asked the night shift manager and was informed that the Taquito did indeed come with cheese. I couldn't believe she would treat a Veteran this way over cheese. She could use a class in customer service.
Atmosphere: 1
Food: 4
Service: 1
L M
So good
Atmosphere: 5
Food: 5
Service: 5
Julia Redwine Simmons (SunShinz)
The #2 young gentleman at the drivethru @ 4:30 am, were friendly, fast and service with a smile
Atmosphere: 5
Food: 5
Service: 5
Holiday Experience
why is it that this Whataburger always has issues ?
Every time I come (I’ve visited at various times as well) the service and wait takes so long. I’m waiting to get my order taken when I’m at the drive thru screen, then I’m waiting even longer for it to be made, only to have it be wrong 80% of the time. I’ve paid for sauces and not gotten them, I’ve been given cheese after explicitly asking for them not to put cheese on anything along with a myriad of other issues.
Complaints to the corporate line have been null and I have eventually taken to visiting another location, and believe it or not THIS location is the one I began to frequent due to the location on beltline and I-35 taking almost 30 minutes to get food after ordering, and I’ve given grace due to it being busy some times but there’s times where it is not busy and there should be no reason to have me pull up past the pickup window or to be waiting long on orders for me.
I used to get orders for my niece but with the chance of me not getting the sauces being so high i eventually gave up on recommending whataburger to friends and family.
Im writing this in disappointment, I hope there’s a change at this location that’s felt within the other stores in a close radius, as whataburger is a Texas staple I grew up with and the quality has dropped dramatically over the years (I’ll charge it to inflation this time) and I feel that quality drop each time in all areas when I visit, because I want to forget the bad experiences I’ve had here and give a fresh start, but when im constantly having bad visits I’m becoming more inclined to not want to visit any location ever again.
Ps. I’m writing this in the drive thru line 20 minutes after I ordered a burger and 3 strips only, the employee charged me and has been coming in and out confused about the orders and after 25 minutes of waiting I was brought my food and didn’t have my sauce, he even asked before I looked “do you have your sauce?” Implying he knows they forgot it. This is my last whataburger visit.
Friendly Service! Good food! Clean Environment! We dine in n our visit was Awesome! Eating 😋 b4 Retail Therapy!
Atmosphere: 5
Food: 5
Service: 5
Tiffany Conaway
My food was given away and I had to wait more than 45 minutes to get the food.
Food: 3
Service: 1
Rob Rossi
Made a special trip up to Escondidos. Always have a good meal. Had nachos, enchiladas and tacos with rice and beans. I left with a food baby 😀. Server told me sh e is getting married next weekend. Wish her all the best.
Atmosphere: 5
Food: 5
Service: 5
Angel Wallace
My bacon 🥓 cheese Burger was so good. I went to this location at 10:30pm and the store was clean and it smelled pleasant. My fries were fresh hot and I just wanted to let those guys know that I enjoyed every bite Keep up the good work night shift on Houston school road
they gave me raw chicken i didnt even bother to take it back DO NOT RECOMMEND GO TO A BETTER PLACE
Atmosphere: 1
Food: 1
Service: 1
I order DoorDash at this restaurant at 9pm order took over a hour . Drive thru took too long the workers are not doing there job they wasn’t prepared the dasher should not waited over a hour for my food to be ready . This is mess up. Not gonna order from this location again do better
Atmosphere: 1
Food: 1
Service: 1
I have a love hate with this Whataburger bcz it's close to the house but I already know when I get here ima have to wait 20 to 30 minutes for a #1 and kids meal type, it's annoying and the service is give or take depending on what shift/time of day 🙄
I stop for breakfast around 6:35 a.m. during the week on my way to work at the Whataburger off of service road of Regal Row. The wait is not bad and the food is always consistent. HOWEVER, during December they had a promo where Veterans could get a free Taquito every Tuesday. I went in as usual to order my Taquito and the hispanic manager for the morning shift was EXTREMELY RUDE. She gave me a hard time about paying for cheese. I insisted that the promo said that the Taquito came with cheese. She eventually went and asked the night shift manager and was informed that the Taquito did indeed come with cheese.
I couldn't believe she would treat a Veteran this way over cheese. She could use a class in customer service.
Atmosphere: 1
Food: 4
Service: 1
So good
Atmosphere: 5
Food: 5
Service: 5
The #2 young gentleman at the drivethru @ 4:30 am, were friendly, fast and service with a smile
Atmosphere: 5
Food: 5
Service: 5
why is it that this Whataburger always has issues ?
Every time I come (I’ve visited at various times as well) the service and wait takes so long. I’m waiting to get my order taken when I’m at the drive thru screen, then I’m waiting even longer for it to be made, only to have it be wrong 80% of the time. I’ve paid for sauces and not gotten them, I’ve been given cheese after explicitly asking for them not to put cheese on anything along with a myriad of other issues.
Complaints to the corporate line have been null and I have eventually taken to visiting another location, and believe it or not THIS location is the one I began to frequent due to the location on beltline and I-35 taking almost 30 minutes to get food after ordering, and I’ve given grace due to it being busy some times but there’s times where it is not busy and there should be no reason to have me pull up past the pickup window or to be waiting long on orders for me.
I used to get orders for my niece but with the chance of me not getting the sauces being so high i eventually gave up on recommending whataburger to friends and family.
Im writing this in disappointment, I hope there’s a change at this location that’s felt within the other stores in a close radius, as whataburger is a Texas staple I grew up with and the quality has dropped dramatically over the years (I’ll charge it to inflation this time) and I feel that quality drop each time in all areas when I visit, because I want to forget the bad experiences I’ve had here and give a fresh start, but when im constantly having bad visits I’m becoming more inclined to not want to visit any location ever again.
Ps. I’m writing this in the drive thru line 20 minutes after I ordered a burger and 3 strips only, the employee charged me and has been coming in and out confused about the orders and after 25 minutes of waiting I was brought my food and didn’t have my sauce, he even asked before I looked “do you have your sauce?” Implying he knows they forgot it. This is my last whataburger visit.
Atmosphere: 1
Food: 2
Service: 1
Don’t waste your time here
Nope, not what I ordered….
Slow slow
Restaurantji Recommends
There slow at this location
Food: 3
Service: 1
Friendly Service! Good food! Clean Environment! We dine in n our visit was Awesome! Eating 😋 b4 Retail Therapy!
Atmosphere: 5
Food: 5
Service: 5
My food was given away and I had to wait more than 45 minutes to get the food.
Food: 3
Service: 1
Made a special trip up to Escondidos. Always have a good meal. Had nachos, enchiladas and tacos with rice and beans. I left with a food baby 😀. Server told me sh e is getting married next weekend. Wish her all the best.
Atmosphere: 5
Food: 5
Service: 5
My bacon 🥓 cheese Burger was so good. I went to this location at 10:30pm and the store was clean and it smelled pleasant. My fries were fresh hot and I just wanted to let those guys know that I enjoyed every bite
Keep up the good work night shift on Houston school road
Atmosphere: 5
Food: 5
Service: 5
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