Applebee's Grill + Bar

Waiter was super slow and forgetful, my ribs were burnt, and my husbands sirloin looked like mystery meat.

Atmosphere: 3

Food: 2

Service: 2

Terrible service. Visited on a Friday night expecting to have drinks and appetizers, was sat down and never attended to for about 15 minutes. Multiple servers passed our table of 4 people and we were never acknowledged even after we asked for service. Will NEVER be visiting this location again and it’s sad because we only have 2 Applebees in Laredo and this one was the closest to me.
UPDATE (December 18, 2025):
After posting my original review, I was contacted by upper management - a gentleman named Carlos - on December 5th. He apologized for the poor experience and promised to send me a gift card by December 8th to make up for the inconvenience. He even personally invited me back to the location.
It is now December 18th, and I have not received any gift card as promised. This broken promise, on top of the already terrible service we experienced, has completely solidified my decision to never return to this location. It's one thing to have bad service, but to have management reach out, make promises, and then not follow through is even more disappointing.

Atmosphere: 1

Food: 1

Service: 1

Worst Applebees I’ve been too in my life, coming from a life long resident of San Antonio, it is nothing like this over there! First you come and a HI welcome to Apple bees would’ve been a good start, but the host while turning away and barely hearing what she is saying because of the blasted music, we finally hear her asking for how many, but in rude manner as we were a bother to walk in there! Then she gets us a table and throws the menus on the table. Then another girl gets there asking for drinks all plain and without no effort! Drinks get there and another server comes to ask what are we gonna order within seconds of getting our drinks and barely reading the menu and ask her to give us a minute. She goes helps another table and by the time she finished in that table you would’ve thought she come back to our table to see if we were ready after being with the other table for like 5 minutes to take our order and have two orders in hand to put both orders in. So she goes to place that order and never came back to us to ask if we were ready never after waiting! The original host passes by and we ask for the server and she gives a disgusted look as we were bothering her again like when we came in, there was no names tags on anyone so it was a small build girl with dark to black hair that was acting like that. And the server that never showed up to take our order was a mid-heavy girl with glasses and tattoos! It was like15-20 minutes in and still no order taken from us, so we got up and left, my wife had asked for lemons and Splenda for her tea and never got a chance to taste her drink cause those lemons and Splenda never got there! Whoever is the manager at this location needs to retrain these employees with dignity and respect towards the customer walking in there and handing a living to their employees.

Atmosphere: 1

Service: 1

The lunch specials are worth a quick lunch

Atmosphere: 5

Food: 5

Service: 5

The food is just as well as any other Applebee's. The atmosphere is good as well. The SERVICE IS TERRIBLE... The tables are always dirty and sticky and your server is never around. I frequently go because of their late closing hours and that's what keeps me going back, but every time I go I experience the same TERRIBLE SERVICE. I never been approached by a manager (maybe there isn't one) to see if you're well attended. Servers are nowhere to be seen. They're harder to spot than deer in hunting season...

Atmosphere: 4

Food: 4

Service: 1

Just ordered delivery of a steak dinner from this establishment. 😋 Steak cooked to perfection 👌 The delivery driver was a wonderfully pleasant young lady. The service given for an outside customer was one of the very best I've ever received, their inside service must be spectacular!! If I ever end up having to stay overnight again, I think I'll take an Uber and try the inside. Excellent. Absolutely excellent!

Food: 5

Service: 5

The food's so good that ,you'll get full really quick !

Atmosphere: 3

Food: 5

Service: 5

Maddie was the bomb! So attentive and nice!!! She went out of her way for us. !! I will definitely come back!

Atmosphere: 5

Food: 5

Service: 5

The manager , Efren, and The bartender Gia, were so hospitable, .. I’m coming from San Antonio and visited this establishment , and it was on point. Good credit where it is deserved. !

Atmosphere: 5

Food: 5

Service: 5

I always have a great experience when I come here! The food was hot, our drinks were perfect, and the service was nice and friendly. Ask for Carlos for amazing service! He delivered exactly what we expected (and then some).

This is a nice spot for a laid back and casual time out

Atmosphere: 5

Food: 5

Service: 5

The service was ok. The servers was nice it was more of the food being served that needed a bit help. The first drink came to the table with whip cream over flowing from the poor application of the whip cream .... The mushroom and Swiss burger was served with yellow American cheese. I just hate to leave such a review but it's honest and unfortunately when you pay for something such as service and food it's little room for human error.... But overall the gentleman who serviced us was wonderful 😊

The workers from here especially Abel or Carlos like authorizing tips without consent.

Atmosphere: 1

Food: 1

Service: 1

Served as I requested, with extra alfredo sauce and buffalo sauce on the tenders!! Food had great taste and our strawberry lemonades were on point! Our waiter was very nice and gave us great service. Applebees is one of our favorite restaurants to have dinner at!

Atmosphere: 5

Food: 5

Service: 5

The lunch special was delicious. I had the chicken soup & club sandwich. So so good.

Atmosphere: 5

Food: 5

Service: 4

Very clean. Good service

Atmosphere: 3

Food: 3

Service: 3