Chick-fil-A
5000 San Dario Ave, Laredo
(956) 729-1190
Recent Reviews
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Usually I’m not one to leave reviews but Sofia i believe was her name was on register and had the worst customer service! Horrible attitude and horrible service. Not only was she rude to me but I saw how she treated the young lady and her grandmother that were in front of me. It was a busy time but that does now excuse how you treat others! The rest of the staff was awesome!
Atmosphere: 5
Food: 5
Service: 1
The staff are great and nice pet
Atmosphere: 5
Food: 5
Service: 5
Great place for family and friends
Atmosphere: 5
Food: 5
Service: 5
Excellent service!
Love that chicken
Atmosphere: 5
Food: 5
Service: 5
Date of visit: 10/15/2025 at 12:30 PM
I’m honestly very disappointed with my recent visit. I ordered a kale salad, 8-count nuggets, and chicken noodle soup from Chick-fil-A. When I picked up my order, I immediately noticed that the kale salad looked old and wilted — like it had been left out of the fridge and then put back in. On top of that, the portion seemed unusually small.
I walked back in to ask if the salad looked right, and while the director did help me, she seemed noticeably annoyed. She took the salad and said she’d check the weight since it’s supposed to be 3 ounces. She came back and told me — in a somewhat irritated tone — that it was 3.9 ounces with the bowl. I didn’t care so much about the weight. My concern was that the salad didn’t look fresh, and it definitely didn’t taste fresh either.
Unfortunately, the experience didn’t stop there. Not only was the service lacking, but the food actually gave me a stomach ache afterwards. I’ve never had this kind of issue at Chick-fil-A before, which makes this visit especially disappointing.
Hoping this location steps up both the quality of food and the way concerns are handled.
Atmosphere: 1
Food: 1
Service: 1
The worst location i have been to. Floors are really dirty, service is like a mcds in a bad neighborhood (not good). They don't bring the food to table, even when they give you a table tent. When went to ask they said that they just put the orders in the online pick up area, they don't take them to tables. So whats the reason of the table tent then. Food is left cold. Never have I seen a chick fill ay so poorly managed
Atmosphere: 1
Food: 2
Service: 1
I usually take my nieces here but entrusted time we come there are no tables available I can't help but feel the area is to small for sitting
Atmosphere: 4
Food: 5
Service: 5
the tables can get filled pretty quickly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nuggets, Ice Cream Cone, Chicken Sandwich Combo
Ordered Curbside and I was told my food was ready on the app and they took 15 minutes to bring my food out AFTER the notification. This is not the first time it happens either.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
awesome source 👏
Atmosphere: 4
Food: 4
Service: 4
This place is always on point. Everyone has a great attitude!
Atmosphere: 5
Food: 5
Service: 5
I don’t usually give reviews but this location Chick-fil-A had a worse experience at least for me ask for the order they ask what do you mayo or ketchup I said ketch they brought no ketchup I get it got up and got my self from the station but I order salad they put 2 knives no fork and calling a employee walking around and pretending not seeing me at this point my calling loudly everyone stars at me except him again walks by me this time I’m riding my arm loudly calling him coming to me with sad face I’m like how can I eat salad a salad with a 2 knives he is like they usually put it Im like 2 knives he is like oh no knife and fork I’m like I don’t have a fork though no sorry nothing he brings me fork basically not doing eye contact with me leaves it on the table walks away. It’s really wierd 1st time expiriencing rudest customer service at Chick-fil-A
Atmosphere: 1
Food: 5
Service: 1
Terrible customer service.
Completely unprofessional of the staff to put a “RED FLAG” message on my order. Drive through service was a horrendous. Will not be visiting this location again.
Atmosphere: 1
Food: 1
Service: 2
The food is good but recently they just keep forgetting to give me my condiments, forks and even tenders.
Atmosphere: 4
Food: 4
Service: 1
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