I am so sad to say I will not go buy coffee at this location again. I usually buy a coffee 3-4 times a week I always get decaf because my sleep is gone if I get it any other way. It is 3:00am and I cannot sleep, why you ask? I ordered a decaf coffee pretty sure there was nothing decaf about it. Never again.
Atmosphere: 3
Food: 3
Service: 3
Eloisa Volpe
Service is great, employees are polite but they always forget to give me napkins and utensils. I stopped going there about a year ago because of same reason. Today I ordered a bagel with cream cheese and literally there was one drop of cream cheese in it. Inconsistent
Food: 1
Service: 4
Michael Castañeda
online ordering doesn't block what donuts not available, no donuts available inside DD in person either. lady (blueshirt) behind counter very rude with other team member too , ignore customer picking up orders. NEVER AGIAN.
Atmosphere: 1
Food: 1
Service: 1
Pete A
Now im not sure if the sauce goes in the taco or on the paper. Hashbrowns were also out of the taco. Not the first time. Sad but some employees dont care about customer service. Their face says it all. Too bad its the only Dunkin in Laredo.
Atmosphere: 1
Food: 1
Service: 1
Procopio Herrera
Poor hygiene, person was taking out the trash bag with bare hands then started assembling the donut boxes and taking orders. Never washed their hands or put on gloves. I recommend always get down to watch your order be made.
Service: 1
Priscilla Sanchez
Used to be my favorite donut place but the assortment of donuts lacks. The coffee seems watered down and the customer service is blah, there is no greeting or thank you
Atmosphere: 1
Food: 2
Service: 1
Ana Gonzalez
Every time I want to try a new item it’s never available, it’s on the app but you pull up and they don’t have anything always, workers have horrible attitudes too!
Atmosphere: 1
Food: 1
Service: 1
Zainツ
Horrible food, ordered chicken wrap on uber eats. It was warm outside and fridge cold inside. Really salty and wrapped in dry tortillas. Dunkin as a brand is going down the drains.
Food: 1
Service: 3
Delilah
Customer service is horrible! They usually never have anything in stock and then they suggest something worth way less than what they don’t have in stock. I just stopped going, drinks are always a hit and miss as well.
Daniel Martinez
I had got my order in less than 10 minutes. I had no problems with the order and was satisfied. Thanks to the workers.
Very good food but the manager there is super terrible. It’s so obvious she doesn’t know not to lead a team; every time I go there she’s always screaming at her employees and that’s not a good environment anyone should be in. I don’t remember her name but the last manager was so much better and she was always super kind, it’s such a shame all the coworkers there have to deal with a terrible manager like her. Pls terminate her asap
Julissa Medellin
Evil atmosphere manager Diana was screaming at her employee i could hear this all the way from the lobby. Never eating here again!
The drinks are good, the donuts are great. I love the crew members here, absolutely great! They are so sweet and you can tell they do their jobs. They're so patient and they offer great recommendations. However, I could say so much about the awful manager right now. Management was great up until recently. You can hear the new manager screaming all the time. Not only does it ruin the atmosphere, you can absolutely feel the tension between the team members there. It hurts to see because they're working diligently, and the manager does absolutely nothing but stand there and yell. I can only imagine how much it hurts them to hear that they're getting yelled at for even doing their jobs. The employees have been nothing but respectful, and seeing the manager be nothing but disrespectful, rude, and overall an awful person in morals and in work ethics, is beyond me. Please replace the manager immediately for some who is actually competent and actually cares.
I am so sad to say I will not go buy coffee at this location again. I usually buy a coffee 3-4 times a week I always get decaf because my sleep is gone if I get it any other way. It is 3:00am and I cannot sleep, why you ask? I ordered a decaf coffee pretty sure there was nothing decaf about it. Never again.
Atmosphere: 3
Food: 3
Service: 3
Service is great, employees are polite but they always forget to give me napkins and utensils. I stopped going there about a year ago because of same reason. Today I ordered a bagel with cream cheese and literally there was one drop of cream cheese in it. Inconsistent
Food: 1
Service: 4
online ordering doesn't block what donuts not available, no donuts available inside DD in person either. lady (blueshirt) behind counter very rude with other team member too , ignore customer picking up orders. NEVER AGIAN.
Atmosphere: 1
Food: 1
Service: 1
Now im not sure if the sauce goes in the taco or on the paper. Hashbrowns were also out of the taco. Not the first time. Sad but some employees dont care about customer service. Their face says it all. Too bad its the only Dunkin in Laredo.
Atmosphere: 1
Food: 1
Service: 1
Poor hygiene, person was taking out the trash bag with bare hands then started assembling the donut boxes and taking orders. Never washed their hands or put on gloves. I recommend always get down to watch your order be made.
Service: 1
Used to be my favorite donut place but the assortment of donuts lacks. The coffee seems watered down and the customer service is blah, there is no greeting or thank you
Atmosphere: 1
Food: 2
Service: 1
Every time I want to try a new item it’s never available, it’s on the app but you pull up and they don’t have anything always, workers have horrible attitudes too!
Atmosphere: 1
Food: 1
Service: 1
Horrible food, ordered chicken wrap on uber eats. It was warm outside and fridge cold inside. Really salty and wrapped in dry tortillas.
Dunkin as a brand is going down the drains.
Food: 1
Service: 3
Customer service is horrible! They usually never have anything in stock and then they suggest something worth way less than what they don’t have in stock. I just stopped going, drinks are always a hit and miss as well.
I had got my order in less than 10 minutes. I had no problems with the order and was satisfied. Thanks to the workers.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good food but the manager there is super terrible. It’s so obvious she doesn’t know not to lead a team; every time I go there she’s always screaming at her employees and that’s not a good environment anyone should be in. I don’t remember her name but the last manager was so much better and she was always super kind, it’s such a shame all the coworkers there have to deal with a terrible manager like her. Pls terminate her asap
Evil atmosphere manager Diana was screaming at her employee i could hear this all the way from the lobby. Never eating here again!
Atmosphere: 1
Food: 1
Service: 1
I love their coffee! 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Half Dozen Donuts, Donut, Dozen Donuts
The glazed blueberry donut tasted old
Food: 4
Service: 4
Recommended dishes: Donut
The drinks are good, the donuts are great. I love the crew members here, absolutely great! They are so sweet and you can tell they do their jobs. They're so patient and they offer great recommendations. However, I could say so much about the awful manager right now. Management was great up until recently. You can hear the new manager screaming all the time. Not only does it ruin the atmosphere, you can absolutely feel the tension between the team members there. It hurts to see because they're working diligently, and the manager does absolutely nothing but stand there and yell. I can only imagine how much it hurts them to hear that they're getting yelled at for even doing their jobs. The employees have been nothing but respectful, and seeing the manager be nothing but disrespectful, rude, and overall an awful person in morals and in work ethics, is beyond me. Please replace the manager immediately for some who is actually competent and actually cares.
Atmosphere: 1
Food: 5
Service: 5
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