Lady at the window they day of april 9th at 2:00am, was not helpful at all. She made the process even longer with an attitude we never had wished to receive. Not only that the sand-which took long and the burger was all smashed in. Did NOT want to go back this location. All I wanted was a hot n spicy like the old days, Not smashed and then asked which condemned I wanted and not to receive one packet (ketchup). McDonald’s please do better……..
Atmosphere: 2
Food: 1
Service: 1
Sylvia Morrison
I have never been in a McDonald's that wasn't clean, staff wasn't friendly or order wasn't fast. However, I have been in there when the place is packed but it's because it's school fundraisers or something important like that.Parking: McDonald's is just a very busy place. That tells you plenty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
Nathan Gallardo
If you go through the drive thru double check, triple check even if it’s a simple kids meals because they will mess up your
Food: 1
Service: 1
Hilda Vega
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Chicken Mcnuggets
Ronnie Raby
I waited 15 minutes to get the wrong
Service: 1
Iván Castillo Malo
We all know that it is a McDonald's, it is very clean and has good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo de Café Y Biscochito
Lawrence Sinclair
This review has been updated 1/23/24 after the owner has had an opportunity to reach out.On 1/18/24 at 9:47pm a drive thru order was made containing 4 cheeseburgers 4 chicken sandwich 20 nuggets. Parts of Chicken sandwich and nuggets ended up consumed before realizing they were raw. Buffalo sauce go figure. The restaurant hung up when called that night. Friday 1/19/24 store was called again and asked to speak with GM. I specifically asked GM 3 times if store was franchise or corporate. All 3 times was told it was corporate location. Went to store in person same date, again asked GM in person if store was a franchise or corporate store. Again to my face I was told it was corporate store. GM immediately identified the raw chicken sandwich pic as being a McChicken sandwich.GM Mrs Bautista was polite and concerned, apologized offered to refund money & replace food. But again I asked who was the owner of the McDonald's and again I was told it was a corporate store. Later Friday I emailed McDonald's corporate office only to find out the Laredo store was a franchise not corporate store. Corporate was specifically requested to provide franchise owners name, address & phone number if found to be franchise. Instead they email saying they forwarded the concern to franchise owner. No name no nothing.Monday 1/22 I get email from franchise owner rep but they took fail to identify the corporate name for franchise or it's address. In fact lady who emailed me had no reference as to what position she held with the franchise at all. Luckily for them I had the ability to think to induce vomiting as soon as discovered chicken was raw.
Food: 1
Service: 1
Sarah EDB
First and foremost. Shoutout to Ofeila Sanchez going above and beyond and catering to the guest that are seated. She needs a raise! Place is clean and playground area very spacious and laid out well.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Large Fries, Chicky Nuggets, Happy Meal
Christopher Moore
Took 15 minutes for anyone to notice me. Then once I got my order in room another 10 minutes for them to serve my order even tho it showed as
Managers are clueless, surprised this location is still open.
Atmosphere: 1
Food: 1
Service: 1
V L
Shame on you McDonald's. You ALWAYS get my order wrong. Then you scoot me away.I'm gonna start refusing to move forward to revise my order before I leave?
Food: 2
Service: 1
Bob Roszkowski
They were very busy, I didn't get the right items ordered. Too much of a pain to call them or go back. That's always their benefit. How come I never get more in my bag? It's always less. Go figure.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Big Mac & Quarter Pounder Combos
Estella Cano
Sadly, I had to ask to have my table cleaned. They definitely need more staff, so I forgive this oversight.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hot Fudge Sundae, Chicky Nuggets
jorge m.
The manager was pretending that he was giving me a hot coffee when it was cold. I told home to give me a hot coffee and made me wait for over 20 minutes on my car. I went back to the window and he said "sorry I forgot". Incredible!!!
Poor customer service…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quarter Pounder Hamburger
Lady at the window they day of april 9th at 2:00am, was not helpful at all. She made the process even longer with an attitude we never had wished to receive. Not only that the sand-which took long and the burger was all smashed in. Did NOT want to go back this location. All I wanted was a hot n spicy like the old days, Not smashed and then asked which condemned I wanted and not to receive one packet (ketchup). McDonald’s please do better……..
Atmosphere: 2
Food: 1
Service: 1
I have never been in a McDonald's that wasn't clean, staff wasn't friendly or order wasn't fast. However, I have been in there when the place is packed but it's because it's school fundraisers or something important like that.Parking: McDonald's is just a very busy place. That tells you plenty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets
If you go through the drive thru double check, triple check even if it’s a simple kids meals because they will mess up your
Food: 1
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Chicken Mcnuggets
I waited 15 minutes to get the wrong
Service: 1
We all know that it is a McDonald's, it is very clean and has good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo de Café Y Biscochito
This review has been updated 1/23/24 after the owner has had an opportunity to reach out.On 1/18/24 at 9:47pm a drive thru order was made containing 4 cheeseburgers 4 chicken sandwich 20 nuggets. Parts of Chicken sandwich and nuggets ended up consumed before realizing they were raw. Buffalo sauce go figure. The restaurant hung up when called that night. Friday 1/19/24 store was called again and asked to speak with GM. I specifically asked GM 3 times if store was franchise or corporate. All 3 times was told it was corporate location. Went to store in person same date, again asked GM in person if store was a franchise or corporate store. Again to my face I was told it was corporate store. GM immediately identified the raw chicken sandwich pic as being a McChicken sandwich.GM Mrs Bautista was polite and concerned, apologized offered to refund money & replace food. But again I asked who was the owner of the McDonald's and again I was told it was a corporate store. Later Friday I emailed McDonald's corporate office only to find out the Laredo store was a franchise not corporate store. Corporate was specifically requested to provide franchise owners name, address & phone number if found to be franchise. Instead they email saying they forwarded the concern to franchise owner. No name no nothing.Monday 1/22 I get email from franchise owner rep but they took fail to identify the corporate name for franchise or it's address. In fact lady who emailed me had no reference as to what position she held with the franchise at all. Luckily for them I had the ability to think to induce vomiting as soon as discovered chicken was raw.
Food: 1
Service: 1
First and foremost. Shoutout to Ofeila Sanchez going above and beyond and catering to the guest that are seated. She needs a raise! Place is clean and playground area very spacious and laid out well.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Large Fries, Chicky Nuggets, Happy Meal
Took 15 minutes for anyone to notice me. Then once I got my order in room another 10 minutes for them to serve my order even tho it showed as
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicky Nuggets
Restaurantji Recommends
Managers are clueless, surprised this location is still open.
Atmosphere: 1
Food: 1
Service: 1
Shame on you McDonald's. You ALWAYS get my order wrong. Then you scoot me away.I'm gonna start refusing to move forward to revise my order before I leave?
Food: 2
Service: 1
They were very busy, I didn't get the right items ordered. Too much of a pain to call them or go back. That's always their benefit. How come I never get more in my bag? It's always less. Go figure.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Big Mac & Quarter Pounder Combos
Sadly, I had to ask to have my table cleaned. They definitely need more staff, so I forgive this oversight.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hot Fudge Sundae, Chicky Nuggets
The manager was pretending that he was giving me a hot coffee when it was cold. I told home to give me a hot coffee and made me wait for over 20 minutes on my car. I went back to the window and he said "sorry I forgot". Incredible!!!