I recently visited Ojos Locos - Laredo while they were streaming a fight, and unfortunately the experience was very disappointing. We were seated quickly, but once at our table no one came to take our order. After waiting quite a while, we went to find someone and were told they were “super busy” and that someone would come shortly. Another 15 minutes passed and still no service. We eventually had to ask a busser to help us place our order.
It was very clear they were understaffed that night. However, if that was the case, management should have considered limiting the number of guests during such a major event. Hosting a big fight without enough staff to properly serve customers sets everyone up for a poor experience. After finally ordering, it took about 40 more minutes for the food to arrive — and when it did, items were missing and drinks were not provided. We had to ask for the manager to resolve the issue. Only after speaking with management were things addressed. They did offer a 20% discount after we pointed out that we were being charged for items we never received. What was most disappointing wasn’t just the delay, but the lack of urgency and empathy from the staff. I’ve visited other Ojos Locos locations and never experienced this level of poor service. The Laredo location was unfortunately a major letdown. I hope management takes this feedback seriously and improves the customer service experience moving forward.
Atmosphere: 3
Food: 1
Service: 1
Ricky Chapa
Lola and andrea always give great service behind the bar
Atmosphere: 5
Food: 5
Service: 5
Luis Angel Rodríguez
Excelent place for funy !!!
Atmosphere: 5
Food: 5
Service: 5
Jean Fernandez
Amazing
Atmosphere: 2
Food: 4
Service: 5
Gene G. Scott
Maze was Awesome! 14 times....
Mario Delatorre
Watched NCAA Softball Championship there . Food was excellent and the service was awesome 👌
Fernando Lugo
Pure temptation
Atmosphere: 5
Food: 5
Service: 5
Kerry Hayslip
We only went here once so definitely a limited sampling but the service was terrible. Food was just okay when it finally arrived. Had to wait for utensils and the bussers kept taking our mugs even though we were refilling from a balon.
Atmosphere: 3
Food: 3
Service: 2
Lucero Gaona
out of 10
Atmosphere: 5
Food: 5
Service: 5
Jessica Izquierdo
A good place to eat, socialize and have a good time. Good service and good food. ?❤️?
Clearly you don’t go here for the food. It’s also strange that there are many men, together, looking at women… getting drunk, and the women who work there are ok with it. Just seems lame all around.
Atmosphere: 3
Food: 1
Service: 2
Ricky Guerrero
Food was so good
Atmosphere: 3
Food: 3
Service: 3
Héctor Vázquez
Kid-friendliness: Excelente ambiente
Atmosphere: 5
Food: 5
Service: 5
Trinidad Castro
Very good atmosphere and excellent service, Sofia an extraordinary waitress, very attentive and helpful, very comfortable
I recently visited Ojos Locos - Laredo while they were streaming a fight, and unfortunately the experience was very disappointing. We were seated quickly, but once at our table no one came to take our order. After waiting quite a while, we went to find someone and were told they were “super busy” and that someone would come shortly. Another 15 minutes passed and still no service. We eventually had to ask a busser to help us place our order.
It was very clear they were understaffed that night. However, if that was the case, management should have considered limiting the number of guests during such a major event. Hosting a big fight without enough staff to properly serve customers sets everyone up for a poor experience.
After finally ordering, it took about 40 more minutes for the food to arrive — and when it did, items were missing and drinks were not provided. We had to ask for the manager to resolve the issue. Only after speaking with management were things addressed. They did offer a 20% discount after we pointed out that we were being charged for items we never received.
What was most disappointing wasn’t just the delay, but the lack of urgency and empathy from the staff. I’ve visited other Ojos Locos locations and never experienced this level of poor service. The Laredo location was unfortunately a major letdown. I hope management takes this feedback seriously and improves the customer service experience moving forward.
Atmosphere: 3
Food: 1
Service: 1
Lola and andrea always give great service behind the bar
Atmosphere: 5
Food: 5
Service: 5
Excelent place for funy !!!
Atmosphere: 5
Food: 5
Service: 5
Amazing
Atmosphere: 2
Food: 4
Service: 5
Maze was Awesome! 14 times....
Watched NCAA Softball Championship there . Food was excellent and the service was awesome 👌
Pure temptation
Atmosphere: 5
Food: 5
Service: 5
We only went here once so definitely a limited sampling but the service was terrible. Food was just okay when it finally arrived. Had to wait for utensils and the bussers kept taking our mugs even though we were refilling from a balon.
Atmosphere: 3
Food: 3
Service: 2
out of 10
Atmosphere: 5
Food: 5
Service: 5
A good place to eat, socialize and have a good time. Good service and good food. ?❤️?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The music is not too loud and it's not too packed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sizzling Fajitas, Prawn Cocktail, Nachos, Pink Taco
Clearly you don’t go here for the food. It’s also strange that there are many men, together, looking at women… getting drunk, and the women who work there are ok with it. Just seems lame all around.
Atmosphere: 3
Food: 1
Service: 2
Food was so good
Atmosphere: 3
Food: 3
Service: 3
Kid-friendliness: Excelente ambiente
Atmosphere: 5
Food: 5
Service: 5
Very good atmosphere and excellent service, Sofia an extraordinary waitress, very attentive and helpful, very comfortable
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