At this Starbucks, you can't get water, but you sure get an attitude, and it's for free!
Apparently, stepping out of this Starbucks for a moment immediately takes away your right to ask for water. I ordered a coffee for myself and a water for my friend, just like I do at any other location. We walked around the mall for a bit (because, you know, this Starbucks is inside a mall), then came back, only to be informed of their brand new, mysterious, and written absolutely nowhere rule that forbids water refills or water at all once you’ve dared to step outside the store
But the real problem was the barista next to what I guess is the manager rolling her eyes at me while the other explained this new rule. It’s honestly embarrassing and wildly unprofessional for a grown woman to act like a middle schooler while on the clock, thinking I wouldn't notice. If you have an attitude problem, keep it to yourself and at least pretend to act professionally. This must be her first job if she actually thought it was appropriate to behave like that in front of a customer, and shame on the manager for training staff not only to make coffee but also teaching how to act like 6th graders and get paid for it
The policy itself is ridiculous, but apparently not exclusive to this store, and even so, the bare minimum would be to inform customers, because last I checked, no one carries a crystal ball to divine Starbucks changing rules, and nobody expects to be treated this way because of a water and even worse since the rule is written absolutely nowhere
Atmosphere: 1
Food: 1
Service: 1
Dick Burns
It's good to have a place here in Nuevo Laredo to get a good cup of coffee.
Atmosphere: 5
Service: 5
Juan Gabriel Rosales Carrillo
Very good place to eat and shop
Atmosphere: 5
Food: 5
Service: 5
Jazmin Rodriguez
Worker that was in charge of calling out orders was not calling out names to keep chatting to a coworker off the clock.
Luis Rodriguez (Reloj Sistemas)
Excellent place
Atmosphere: 5
Food: 5
Service: 5
Fabian Galvez
It's a good place to get some food and take a rest
Atmosphere: 4
Food: 4
Service: 5
Tommy Gunn
It's over rated.
Atmosphere: 1
Food: 1
Service: 1
Eddie Valdez
Went through the drive-thru. The parking lot is a little cramped. When the drive-thru line gets a little long (4 cars), it prevents people from parking/leaving their parking space. My order was correct and tasted great.
Atmosphere: 4
Food: 5
Service: 4
Isabel Ramos
Great drinks and coffee and Great service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Strawberry Frappuccino
Alicia Najera
They give terrible service if you don't tip them, they make you wait 20 minutes to deliver your order and they deliver it in parts.
At this Starbucks, you can't get water, but you sure get an attitude, and it's for free!
Apparently, stepping out of this Starbucks for a moment immediately takes away your right to ask for water. I ordered a coffee for myself and a water for my friend, just like I do at any other location. We walked around the mall for a bit (because, you know, this Starbucks is inside a mall), then came back, only to be informed of their brand new, mysterious, and written absolutely nowhere rule that forbids water refills or water at all once you’ve dared to step outside the store
But the real problem was the barista next to what I guess is the manager rolling her eyes at me while the other explained this new rule. It’s honestly embarrassing and wildly unprofessional for a grown woman to act like a middle schooler while on the clock, thinking I wouldn't notice. If you have an attitude problem, keep it to yourself and at least pretend to act professionally. This must be her first job if she actually thought it was appropriate to behave like that in front of a customer, and shame on the manager for training staff not only to make coffee but also teaching how to act like 6th graders and get paid for it
The policy itself is ridiculous, but apparently not exclusive to this store, and even so, the bare minimum would be to inform customers, because last I checked, no one carries a crystal ball to divine Starbucks changing rules, and nobody expects to be treated this way because of a water and even worse since the rule is written absolutely nowhere
Atmosphere: 1
Food: 1
Service: 1
It's good to have a place here in Nuevo Laredo to get a good cup of coffee.
Atmosphere: 5
Service: 5
Very good place to eat and shop
Atmosphere: 5
Food: 5
Service: 5
Worker that was in charge of calling out orders was not calling out names to keep chatting to a coworker off the clock.
Excellent place
Atmosphere: 5
Food: 5
Service: 5
It's a good place to get some food and take a rest
Atmosphere: 4
Food: 4
Service: 5
It's over rated.
Atmosphere: 1
Food: 1
Service: 1
Went through the drive-thru. The parking lot is a little cramped. When the drive-thru line gets a little long (4 cars), it prevents people from parking/leaving their parking space. My order was correct and tasted great.
Atmosphere: 4
Food: 5
Service: 4
Great drinks and coffee and Great service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Strawberry Frappuccino
They give terrible service if you don't tip them, they make you wait 20 minutes to deliver your order and they deliver it in parts.
Service: 1
Restaurantji Recommends
They make very good cold drinks. ,etc Just 5 stars but I will give 100 stars to Starbucks Mall del
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant Sandwiches
Horrible service, I came to steal the internet and it doesn't even work ?
Atmosphere: 5
Food: 5
Service: 5
I recommend it because they provide good service... and walking through the mall drinking a coffee is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Everything is excellent, it's a shame that the prices are very high.
Atmosphere: 5
Food: 5
Service: 5
Very well organized staff
Atmosphere: 5
Food: 5
Service: 5
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