I usually love DQ. Tonight, everyone at the Levelland Dairy Queen was getting frustrated. (12/03/25 @ 19:00) The black lady working the window is awesome!! She was working hard. The front staff was struggling. One kid behind the counter tried as hard as he could to get out of doing anything productive. He was just in the way. We were given someone else's order, then they tried to give it to someone else after we had touched the food. There was zero attention to details. About half the staff were working to compensate for the incompetence of the rest of the staff. We were there over an hour for a quick bite. Not the best experience! Should have gone to Taco Villa, for sure!
Atmosphere: 3
Food: 4
Service: 2
Chris Englehart
Jordan and Chris are great , i came in and ordered a meal . I spilled a big tea all over the floor and they came out and helped and didn't get upset . The food was great Jordan was great at the cashier desk , smiling and joyful
Atmosphere: 5
Food: 5
Service: 5
Breena Villalobos
Horrible experience at drive thru took them 40 mins to get our order out! This is ridiculous, a drive thru is supposed to be fast paced! SMH DAIRY QUEEN DO BETTER! It wasnt even busy, we seen everyone standing around. 😡
Eri Bernal
They have the time in the receipts wrong so you can’t really tell when you ordered and how long you waited. We’ve been here for about 30 minutes and haven’t gotten our food. Don’t get me wrong it is packed and the drive through line is long as always but this could be fixed if there wasn’t FIVE ppl just standing around the ice cream machine…… this place literally sucks cheeks and should be closed. Literally any other company can use this lot and do better business. DQ makes me haaaate fast food. AND THEN this place got remodeled?!?!! For what if the service is at stone age speed?????
Atmosphere: 1
Food: 1
Service: 1
Phelps Mccarty
Had to wait for my food my entire lunch hour I will not be eating there again this is the second time it has happened.
Atmosphere: 4
Food: 4
Monique Gonzalez
Very slow service
Service: 2
wager shian
came here, lady at window gave an incredible attitude then when i recieved my food, it was made incorrectly and cold. when i came back to get my burger remade, they took apart my burger slapped on a piece of cold cheese and didn’t even try to make sure it was remade or anything. afterwards she handed my food back again with the same attitude and fake smile. terrible service. completely embarrasing for levelland.
8/22/25 @ around 5:45-6 pm
Food: 1
Goldsx4
Dairy Queen is not to be played with! Their customer service may be long and lacking, but the food is always fresh. They also honor any special requests. This is the spot, hands down!!!!!
Atmosphere: 3
Food: 5
Service: 2
Julianna Warnock
Drive through takes a while to get food out but its always good. The workers have always been friendly
Atmosphere: 5
Food: 5
Service: 4
R5093HXdianac
Stood at counter employees see me but don't say a word hmm? Finally ordered steak finger basket over cooked no acknowledgement at counter.
This DQ was very clean and I loved that they have popcorn chicken! Food was fresh and delicious. Young lady at the counter had a bit of attitude when we decided to order another blizzard.
Atmosphere: 5
Food: 5
Service: 4
E Medina
This Dairy Queen location desperately needs new manager.
MBP
It's a DQ. All American food! Priced reasonably well.
They are charging you more then what's on the menu when you confront them at the window they blame on the system/cash register, (that's against the law) it's called price gouging, people yall pay attention....
Buzz Saw
They got are order wrong The manager would not do anything about it!
I usually love DQ. Tonight, everyone at the Levelland Dairy Queen was getting frustrated. (12/03/25 @ 19:00) The black lady working the window is awesome!! She was working hard. The front staff was struggling. One kid behind the counter tried as hard as he could to get out of doing anything productive. He was just in the way. We were given someone else's order, then they tried to give it to someone else after we had touched the food. There was zero attention to details. About half the staff were working to compensate for the incompetence of the rest of the staff. We were there over an hour for a quick bite. Not the best experience! Should have gone to Taco Villa, for sure!
Atmosphere: 3
Food: 4
Service: 2
Jordan and Chris are great , i came in and ordered a meal . I spilled a big tea all over the floor and they came out and helped and didn't get upset . The food was great Jordan was great at the cashier desk , smiling and joyful
Atmosphere: 5
Food: 5
Service: 5
Horrible experience at drive thru took them 40 mins to get our order out! This is ridiculous, a drive thru is supposed to be fast paced! SMH DAIRY QUEEN DO BETTER! It wasnt even busy, we seen everyone standing around. 😡
They have the time in the receipts wrong so you can’t really tell when you ordered and how long you waited. We’ve been here for about 30 minutes and haven’t gotten our food. Don’t get me wrong it is packed and the drive through line is long as always but this could be fixed if there wasn’t FIVE ppl just standing around the ice cream machine…… this place literally sucks cheeks and should be closed. Literally any other company can use this lot and do better business. DQ makes me haaaate fast food. AND THEN this place got remodeled?!?!! For what if the service is at stone age speed?????
Atmosphere: 1
Food: 1
Service: 1
Had to wait for my food my entire lunch hour I will not be eating there again this is the second time it has happened.
Atmosphere: 4
Food: 4
Very slow service
Service: 2
came here, lady at window gave an incredible attitude then when i recieved my food, it was made incorrectly and cold. when i came back to get my burger remade, they took apart my burger slapped on a piece of cold cheese and didn’t even try to make sure it was remade or anything. afterwards she handed my food back again with the same attitude and fake smile. terrible service. completely embarrasing for levelland.
8/22/25 @ around 5:45-6 pm
Food: 1
Dairy Queen is not to be played with! Their customer service may be long and lacking, but the food is always fresh. They also honor any special requests. This is the spot, hands down!!!!!
Atmosphere: 3
Food: 5
Service: 2
Drive through takes a while to get food out but its always good. The workers have always been friendly
Atmosphere: 5
Food: 5
Service: 4
Stood at counter employees see me but don't say a word hmm? Finally ordered steak finger basket over cooked no acknowledgement at counter.
Restaurantji Recommends
This DQ was very clean and I loved that they have popcorn chicken! Food was fresh and delicious. Young lady at the counter had a bit of attitude when we decided to order another blizzard.
Atmosphere: 5
Food: 5
Service: 4
This Dairy Queen location desperately needs new manager.
It's a DQ. All American food! Priced reasonably well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hung'r Buster Cheeseburger Combo
They are charging you more then what's on the menu when you confront them at the window they blame on the system/cash register, (that's against the law) it's called price gouging, people yall pay attention....
They got are order wrong The manager would not do anything about it!
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