The Honey Baked Ham Company

They didn’t have a ham available as a walk in. Although that wasn’t great, I understand. I was told I would have to order one. Okay, then I tried to order one at the store. I was AT THEIR REGISTER with payment, and no, I couldn’t order one. Nope, I had to leave and order one ONLINE. UNBELIEVABLE. So fine I did, and when I showed up at the store at the pickup time the next day, it wasn’t ready. REALLY? I love your ham and the staff was pleasant. But your policies and practices are ridiculous.

The next day I got the standard “we value your feedback “ type of survey. Too soon, I haven’t even opened the ham. And the survey itself forced me to answer questions I had no answer for. Badly designed survey and rubbed me the wrong way when I was already angry.

I will never return. There are competitors in the area who also have good ham (e.g., HEB), and they also have great customer service.

Atmosphere: 2

Food: 5

Service: 1

Great sandwich for our lunch. Clean, fast, and the gentleman who made our sandwiches was outstanding. His personality was wonderful, knowledgeable, outgoing and was a great representative of the restaurant.They are lucky to have him. (He wore Glasses and had a beard, which was covered! Thank youGreat lunch

Atmosphere: 5

Food: 5

Service: 5

Expensive take out but very tasty food. The ham is best ever. The sides are excellent although frozen for take out.

Atmosphere: 4

Food: 5

Service: 4

Stopped by for lunch on National Sandwich Day..so glad we did ! The Tavern Club was delicious,and the slider samples we tasted were very good..We will be back for the biscuit one. However, it was the customer service by Ms Kristy and Anthony that did it for me. She was soo friendly,welcoming and courteous! Anthony made a great sandwich with a smile on his face. Thank you both for being a great representation of this establishment. You will have a repeat customer in me.

Atmosphere: 5

Food: 5

Service: 5

PROs: Work ordered lunch. 24 hour notice for orders. Friendly customer service! Everything was boxed and individually labeled with names and on time.CONs: Unable to finish Cobb Salad. Too heavy with fried onions, bacon bits, cheese, croutons, tomatoes & it spilled over. I had to remove the heaviness and deconstruct the salad.

Little pricey other than that good food.

Atmosphere: 4

Food: 4

Service: 4

Love this place!! Delicious, professional, and great customer service.

Staff was rude and unfriendly. Made no effort to help. They preferred to stand in back talking to each other.

Decided to make an Easter brunch before everyone had to leave for work. I didn't have a lot of prep time so Honey Baked Ham Company to the rescue. Thanks to the them there I purchased a small spiral no bone honey baked ham. It was just perfect size, center stage on the table with all the veggie dishes I made. It always tastes great. Leftovers made the best sandwiches. They also make sandwiches to go there plus have catering options for your whole meal. ?

Atmosphere: 5

Food: 5

Service: 5

We purched a Ham for Easter. It was burnt. I wish I had inspected it before I left the store or as soon as I got home. They did refund my cost, but really that didn't "save" the dinner. It's generally a great product. First time I have ever had an issue. But from here on I'll be unwrapping it in the store to confirm it's as it should be.

Atmosphere: 5

Food: 2

Service: 5

we got the ham and a bunch of sides for our holiday dinner. Everyone was happy and the heat up and clean up was so easy! Customer service was just o.k. For some reason the machine couldn't read our gift card so we were told to not use gift cards.... no other solution was offered. However we used the gift card at another store later that day with no issues. Not sure if it was training or equipment failure. I wouldn't say they were rude, just not helpful. My family enjoyed the food so we will be back.

Parking: parking is a bit tight and you may not get in front of store but there is lots of parking

The Honey Baked Turkey is beyond phenomenal! Oh my goodness you will not be disappointed.

Love it would recommend to friend and family I love working here also

Beware, they are selling far outdated ham bones! They said the scale must have been printing wrong. Sorry, not buying a two year old ham bone. The finally went through a few and found a good one. The need to be taught how to rotate stock! Bad situation.

Delicious! I have ordered here for Thanksgiving & for my football team pre game meals. My kids love it & they deliver! Best decision we have made as a coaching staff!