I have never had a dispute with a worker anywhere ever until tonight.
I place my order, waited for pickup to be available, and arrived. I was not acknowledged, greeted or even looked at by either worker. Normally I don’t have an issue with that, it’s stressful work and sometimes you don’t know what mood a customer might be in. However, this one specific employee (elderly Hispanic employee, sorry) is always extremely disrespectful. Every time I’ve picked up from this location, if she’s there, she gives you this glare and doesn’t say anything. Doesn’t greet you, doesn’t ask what your here for, doesn’t let the customers know what the situation is. It’s especially problematic, as highlighted by the events of tonight, that the pickup shelf is NEVER used. For whatever reason, I’m assuming this one’s on management, they refuse to use the pickup shelf. Opting to leave it behind the counter while working on other slow, multiple sandwich orders. Usually there’s another employee to thankfully help.
Walking in waiting for her to finish couple’s order, took around 10 mins. I thought yay finally and walked to the elderly employee. I walked up, without being acknowledged, and told her TWICE that “I have a mobile/online pickup order” she just mumbled something, I think telling me to wait. She almost never speaks clearly, but I know that she has the ability to. I’ve heard her speak clearly before. She barely looked up at me annoyed like I had the audacity to speak to her.
So I was like guess I’ll wait some more, not a big deal. Even though I could see my order directly in front of me, behind the counter. I continued to stand there for another 10 minutes. Hopefully thinking she would do some work on the sandwiches and maybe finally say something to me after she pops them in the oven. Nope. Didn’t even look at me. So rude, I don’t think she has any social/people skills. The other employee, seemingly oblivious, continued to mop. Wasn’t necessarily an issue, with the way I was standing inside for 20 minutes, you would think he would’ve said something. I finally reached my boiling point with the elderly employee. Her age is not an excuse for her behavior. She has no respect for other working class people. We’re all struggling!
I spoke up and said “hey, can you hand me my order? It’s right there.” she once again mumbled and that was it for me. “Please hand me my order” I shouted “it’s right there, I’ve been here for 20 minutes, it’s been ready for longer. I can walk around and grab it myself, that would be faster” I should’ve and I was about to because she still wasn’t really acknowledging me! I got to the employee door and homeboy on the mop started freaking out. Instead of making the situation more confusing and chaotic, he could’ve walked around and handed me my order! I tried to communicate that. Finally the elderly lady asked my name. Which wasn’t necessary, there was only one pickup order ready. Which was mine. The one I had been staring at for 20+ minutes. She actually THREW the order on the counter, which in hindsight was pretty funny. I could barely turn around before both employees started shouting incomprehensibly. I grabbed the wrong drink, well I wasn’t handed one! Nor is there a drink size option on the mobile app. They just continued to escalate and confuse. I was so confused that I forgot to even fill the cup. Need that refunded + the forgotten cookies, she didn’t even bother baking them I noticed, actually I’m gonna need a whole refund or I’ll just contact my bank. The male employee also kept coming up behind me like he was going to do something. I was just leaving, as I did. He followed me out. Taunted me from the doorway with words and this weird smile. Just unnecessarily continuing to escalate. I should NOT have to start yelling to get my order after not being acknowledged or spoken to for over 20 minutes while my food gets soggy. Ridiculous. Won’t be returning to this location until the elderly employee is let go. Not saying she can’t wor
Atmosphere: 1
Food: 4
Service: 1
Tracey In TX
Recommend philly cheese with cheese whiz
Atmosphere: 4
Food: 5
Service: 5
Jacou Mata
Worse subway I've ever been. They should close it and have someone else open it. They never open on time. The food is never there and ready. The sandwich is always horrible, and the workers are always angry at you for being there. Shut it down. Garbage 🗑
Atmosphere: 1
Food: 1
Service: 1
Maria Reyes
Very good
Atmosphere: 4
Food: 4
Service: 4
BRIS MATOS
The worst food of my life, disgusting and poorly prepared, the person who was obnoxious and rude, don't buy there, save yourself the trouble.
Atmosphere: 1
Food: 1
Service: 1
Andres Fuenmayor
Today I went and was served by a person with a visual disability, not totally, but he served us very poorly and the shirt had been on the counter for several days and tasted bad. I honestly don't recommend it.
Veronica Tovar
Ashley the new store manager is the absolute best!!!! Not only did she make our subs the way you advertise on your commercials but was the sweetest most inviting!!! I will definitely only be going here. Thank you Ashley❤️
Atmosphere: 5
Food: 5
Service: 5
Ashley Mortera
Amazing and Friendly!!
Atmosphere: 5
Food: 5
Service: 5
Jennifer wilson
The location is horrible. I will not be going back. I placed my order on the app and they still didn't get it right, the whole order was wrong. The Olives were so old that they had a nasty sour taste. When I got there I was told they were out of flat bread so I picked white bread only to get to my job and find out that they messed up because my fiance's was suppose to be a wrap and they made his in the flat bread and mine was suppose to be flat bread and it was regular bread like I asked but on the wrong sandwich and all the veggies were messed up. It's nit that hard to read off of a receipt when I ordered it online or so I thought anyways. This location has proved that it is in facts to hard to read something. So I spent 30 on food that I am having to throw away. Oh and when you call them it says your call is forwarded to the voicemail box but can't leave a voicemail because it's full, lol! This location is a joke
Food: 1
Brandon Luce
This place sucks, ordered on the app so I could pick up and leave. Didn't start my sandwiches till I got there and then on top of that I was charged for an entire sandwich I already paid for because they don't have a button to just add a side of chicken. Overall pretty pissed
This place sucks, ordered on the app so I could pick up and leave. Didn't start my sandwiches till I got there and then on top of that I was charged for an entire sandwich I already paid for because they don't have a button to just add a side of chicken. Overall pretty pissed
alyssa mensing
Store says it's open till 10 ,unlike other ones.so headed that way at 9:15 showed up at 9:28 and dude locked the door after we pulled up ,and left the on sign on.seems yall should close at 930 like the rest
Atmosphere: 2
Food: 1
Service: 1
Thuan Hoang
I was there today to get some salads. There was only one person there. He told me that they were out of bowl. It was at around 5:30pm which would be dinner time. How can they run out of bowl? He put the salads in a cookie box. He gave it to me for free but still.
V C
I purchased an order tonight via the app and was charged. The app informed us we could pick up the order. I sent my son to the store only to find out not only that our order wasn't made, but but they didn't have the the ingredients. The subway emplyees informed my son that they also couldn't reach their supervisor.
Renee Seibt
This is one of the best subways ! Jennifer the manager is top notch friendly and eager to please . It’s also very clean . Love the Tuna !
I have never had a dispute with a worker anywhere ever until tonight.
I place my order, waited for pickup to be available, and arrived. I was not acknowledged, greeted or even looked at by either worker. Normally I don’t have an issue with that, it’s stressful work and sometimes you don’t know what mood a customer might be in. However, this one specific employee (elderly Hispanic employee, sorry) is always extremely disrespectful. Every time I’ve picked up from this location, if she’s there, she gives you this glare and doesn’t say anything. Doesn’t greet you, doesn’t ask what your here for, doesn’t let the customers know what the situation is. It’s especially problematic, as highlighted by the events of tonight, that the pickup shelf is NEVER used. For whatever reason, I’m assuming this one’s on management, they refuse to use the pickup shelf. Opting to leave it behind the counter while working on other slow, multiple sandwich orders. Usually there’s another employee to thankfully help.
Walking in waiting for her to finish couple’s order, took around 10 mins.
I thought yay finally and walked to the elderly employee. I walked up, without being acknowledged, and told her TWICE that “I have a mobile/online pickup order” she just mumbled something, I think telling me to wait. She almost never speaks clearly, but I know that she has the ability to. I’ve heard her speak clearly before. She barely looked up at me annoyed like I had the audacity to speak to her.
So I was like guess I’ll wait some more, not a big deal. Even though I could see my order directly in front of me, behind the counter. I continued to stand there for another 10 minutes. Hopefully thinking she would do some work on the sandwiches and maybe finally say something to me after she pops them in the oven. Nope. Didn’t even look at me. So rude, I don’t think she has any social/people skills. The other employee, seemingly oblivious, continued to mop. Wasn’t necessarily an issue, with the way I was standing inside for 20 minutes, you would think he would’ve said something. I finally reached my boiling point with the elderly employee. Her age is not an excuse for her behavior. She has no respect for other working class people. We’re all struggling!
I spoke up and said “hey, can you hand me my order? It’s right there.” she once again mumbled and that was it for me. “Please hand me my order” I shouted “it’s right there, I’ve been here for 20 minutes, it’s been ready for longer. I can walk around and grab it myself, that would be faster” I should’ve and I was about to because she still wasn’t really acknowledging me! I got to the employee door and homeboy on the mop started freaking out. Instead of making the situation more confusing and chaotic, he could’ve walked around and handed me my order! I tried to communicate that. Finally the elderly lady asked my name. Which wasn’t necessary, there was only one pickup order ready. Which was mine. The one I had been staring at for 20+ minutes. She actually THREW the order on the counter, which in hindsight was pretty funny. I could barely turn around before both employees started shouting incomprehensibly. I grabbed the wrong drink, well I wasn’t handed one! Nor is there a drink size option on the mobile app. They just continued to escalate and confuse. I was so confused that I forgot to even fill the cup. Need that refunded + the forgotten cookies, she didn’t even bother baking them I noticed, actually I’m gonna need a whole refund or I’ll just contact my bank. The male employee also kept coming up behind me like he was going to do something. I was just leaving, as I did. He followed me out. Taunted me from the doorway with words and this weird smile. Just unnecessarily continuing to escalate. I should NOT have to start yelling to get my order after not being acknowledged or spoken to for over 20 minutes while my food gets soggy. Ridiculous. Won’t be returning to this location until the elderly employee is let go. Not saying she can’t wor
Atmosphere: 1
Food: 4
Service: 1
Recommend philly cheese with cheese whiz
Atmosphere: 4
Food: 5
Service: 5
Worse subway I've ever been. They should close it and have someone else open it.
They never open on time. The food is never there and ready. The sandwich is always horrible, and the workers are always angry at you for being there.
Shut it down. Garbage 🗑
Atmosphere: 1
Food: 1
Service: 1
Very good
Atmosphere: 4
Food: 4
Service: 4
The worst food of my life, disgusting and poorly prepared, the person who was obnoxious and rude, don't buy there, save yourself the trouble.
Atmosphere: 1
Food: 1
Service: 1
Today I went and was served by a person with a visual disability, not totally, but he served us very poorly and the shirt had been on the counter for several days and tasted bad. I honestly don't recommend it.
Ashley the new store manager is the absolute best!!!! Not only did she make our subs the way you advertise on your commercials but was the sweetest most inviting!!! I will definitely only be going here. Thank you Ashley❤️
Atmosphere: 5
Food: 5
Service: 5
Amazing and Friendly!!
Atmosphere: 5
Food: 5
Service: 5
The location is horrible. I will not be going back. I placed my order on the app and they still didn't get it right, the whole order was wrong. The Olives were so old that they had a nasty sour taste. When I got there I was told they were out of flat bread so I picked white bread only to get to my job and find out that they messed up because my fiance's was suppose to be a wrap and they made his in the flat bread and mine was suppose to be flat bread and it was regular bread like I asked but on the wrong sandwich and all the veggies were messed up. It's nit that hard to read off of a receipt when I ordered it online or so I thought anyways. This location has proved that it is in facts to hard to read something. So I spent 30 on food that I am having to throw away. Oh and when you call them it says your call is forwarded to the voicemail box but can't leave a voicemail because it's full, lol! This location is a joke
Food: 1
This place sucks, ordered on the app so I could pick up and leave. Didn't start my sandwiches till I got there and then on top of that I was charged for an entire sandwich I already paid for because they don't have a button to just add a side of chicken. Overall pretty pissed
Restaurantji Recommends
This place sucks, ordered on the app so I could pick up and leave. Didn't start my sandwiches till I got there and then on top of that I was charged for an entire sandwich I already paid for because they don't have a button to just add a side of chicken. Overall pretty pissed
Store says it's open till 10 ,unlike other ones.so headed that way at 9:15 showed up at 9:28 and dude locked the door after we pulled up ,and left the on sign on.seems yall should close at 930 like the rest
Atmosphere: 2
Food: 1
Service: 1
I was there today to get some salads. There was only one person there. He told me that they were out of bowl. It was at around 5:30pm which would be dinner time. How can they run out of bowl? He put the salads in a cookie box. He gave it to me for free but still.
I purchased an order tonight via the app and was charged. The app informed us we could pick up the order. I sent my son to the store only to find out not only that our order wasn't made, but but they didn't have the the ingredients. The subway emplyees informed my son that they also couldn't reach their supervisor.
This is one of the best subways ! Jennifer the manager is top notch friendly and eager to please . It’s also very clean . Love the Tuna !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna
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