8 out of 10 times you go there your order will be screwed up
Atmosphere: 1
Food: 1
Service: 1
DeAnna Edmister
We went last night after dinner. Pushed the button, and were told someone would be with us shortly. We pushed it again after 10 minutes-same message-no service. Waited 15 minutes and no one came. In the meantime people were coming and going through their drive thru lane. When we left 2 employees were sitting on the picnic tables out front. They could have been on break, but it still left a bad taste in our mouths about what was going on in there. We ended up at Dairy Queen.
Atmosphere: 3
Service: 1
Kameron Hannesson
Jeffrey was great he suggested the new pretzel bacon burger it was so good
Neona Yomi
We ordered our food on the app and sat at the pick up area there. There was another car next to us who had been there a while. 15 minutes pass they've yet to get their meal and neither have I. I watch as other people who had did app orders come and wait for a while. People started to get out of their cars to get their food. I watch as my food is given to another car. That car complains that it's not their food. They were beside us. I know it was ours because I could see what was in it. The woman man handled the food before handing it back to the waitress. We stop her and ask what was going on it had been twenty minutes. She argues with me our food was not given to them but it says we are parked in thar person spot. I showered her my app and receipt proving we are in the correct spot. She argues it before walking back and with in less than a minute comes back and hands the food. No way she switched out food that quickly and talked to her manager. She hands our food. It's missing part of it, it's cold and nasty. The soda had no syrup in it and the pretzel was burnt. Don't recommend this sonic. Have nothing but problems with service and quality of food is hot and miss.
Atmosphere: 1
Food: 1
Service: 1
A Slank
Childhood memories of limeade :)
Kristina Laux
I've been to this location about 4 times and each time my order has been messed up in some way.
Atmosphere: 3
Food: 4
Service: 3
c shield
$4.49 plus tax for five TINY pieces of chicken, smaller than my thumb, didn’t even fill up a small container. I didn’t notice till I got home and looked at the receipt, but I feel cheated. Don’t bother eating here unless you don’t mind getting ripped off.
Food: 1
Glenn Caskey
No stars. Royally messed up a simple order. Then found a spider in my daughter’s blue raspberry slush. Don’t eat here.
Zach S
We pulled up to the drive-thru speaker to order, but no one responded. After waiting about 10 minutes with still no answer, we decided to pull forward to the window. A friendly lady opened it, and we realized the guy who was supposed to be taking orders didn’t even have his headset on. She tried to get our order through him, but he seemed annoyed we had pulled up and wasn’t paying attention. She laughed and said, “Oh my gosh, this guy is going to be the death of me.” It seemed like we were going to have to drive back around, but by then the line behind us had grown long, so we just left.
Food was... Ok. Long wait... A drive through at Sonic?
Atmosphere: 3
Food: 3
Service: 3
Natalie Bethune
30 minutes for 2 drinks is ridiculous! No cars outside either
Atmosphere: 1
Food: 1
Service: 1
Alair Bee
This location consistently has issues. The last five+ times we’ve gone, something is wrong. I have tried to be patient and understanding but it’s too much at this point.
I’ve contacted customer service via the app a couple times because of the issues but even through the app the customer service is lacking solution and compassion. I explained the issues prior i.e. missing items, completely melted ice cream, etc - I’ve only used the app to order. I was offered a free sundae that expired in 30 days because of missing food items one of those times - it was a burger missing... That didn’t even make sense nor did it ever appear on my account. I can’t even eat ice cream but I was so exhausted going in circles with the customer service chat I gave up. I acknowledge the app is not directly connected to this location, but seems Sonic as a whole has drastically gone downhill.
This last visit I’d ordered 4 drinks and food for my 4 year old. Three Rt44 cups and a kids cup. I have a leg cast currently and a cane as well as a young child. We were taking this all home to carry inside. I was sure to click to add a drink carrier because I literally cannot carry 4 drinks. I parked in a mobile order pick up stall. The girl came out without a drink carrier so I asked for it again and she said they were out (scrolling other reviews, I’m not the first being told this). I have a very hard time believing they were out and if that is true and an issue for others, someone is slacking on supply orders. She said she would go back and check since I explained I don’t even have 4 cupholders anyway. She came back with the magical “last drink carrier they had”. As she handed me the carrier full of drinks through my window in a manner that seemingly felt aggressive, 3 x Rt44 and a kids cup mind you, she spilled them on me… then asked if I needed anything else as she walked away unfazed that she just spilled drinks on me and inside my car. Apathy in the workplace is unacceptable. She made me feel like I was inconveniencing her where she’s paid to be and I paying as a customer. I was completely baffled. I had to decompress, got out of my car (again, I have a leg cast right now), tried to clean myself up, clean up the cups and the now soaked cup carrier. I went to Sonic for drinks and my son to get a Wacky Pack to celebrate an important day for him and this is how it turned out.
We will not be visiting Sonic any time soon and it breaks my heart for my son. I can’t even eat any of the food on the menu because of allergies but he loves the Wacky Pack corn dog so I go for him. Consistent inconsistency and issues at every visit… this last visit was the final straw and I’m seeing that I am not the only one.
Half the time the app doesn’t even work to redeem rewards and other tech issues. I was told by customer service to delete the app and redownload which yes, I was able to then use the 1/2 price drinks, but that is ridiculous to have to do in order to use their deals. Again, acknowledging the app is separate from this location but clearly an issue many other customers have dealt with.
Sonic used to be such a fun experience, good food, great service and I was so happy to finally have one nearby but I have officially lost respect for this location and will not be going back.
Atmosphere: 1
Food: 2
Service: 1
Jacqueline Frame
CONSTANTLY GETTING ORDERS WRONG! I’m done. This is the last time I’ll ever eat there, it’s just not worth being upset every single time by a wrong order.
Food: 1
Service: 1
Shelbie Johns
Just tried the Bill Dill Meal and it is really good! Made all my pickle lovin dreams come true! 😋
Service and speed were 10x better
Atmosphere: 5
Food: 5
Service: 5
8 out of 10 times you go there your order will be screwed up
Atmosphere: 1
Food: 1
Service: 1
We went last night after dinner. Pushed the button, and were told someone would be with us shortly. We pushed it again after 10 minutes-same message-no service. Waited 15 minutes and no one came. In the meantime people were coming and going through their drive thru lane. When we left 2 employees were sitting on the picnic tables out front. They could have been on break, but it still left a bad taste in our mouths about what was going on in there. We ended up at Dairy Queen.
Atmosphere: 3
Service: 1
Jeffrey was great he suggested the new pretzel bacon burger it was so good
We ordered our food on the app and sat at the pick up area there. There was another car next to us who had been there a while. 15 minutes pass they've yet to get their meal and neither have I. I watch as other people who had did app orders come and wait for a while. People started to get out of their cars to get their food. I watch as my food is given to another car. That car complains that it's not their food. They were beside us. I know it was ours because I could see what was in it. The woman man handled the food before handing it back to the waitress. We stop her and ask what was going on it had been twenty minutes. She argues with me our food was not given to them but it says we are parked in thar person spot. I showered her my app and receipt proving we are in the correct spot. She argues it before walking back and with in less than a minute comes back and hands the food. No way she switched out food that quickly and talked to her manager. She hands our food. It's missing part of it, it's cold and nasty. The soda had no syrup in it and the pretzel was burnt. Don't recommend this sonic. Have nothing but problems with service and quality of food is hot and miss.
Atmosphere: 1
Food: 1
Service: 1
Childhood memories of limeade :)
I've been to this location about 4 times and each time my order has been messed up in some way.
Atmosphere: 3
Food: 4
Service: 3
$4.49 plus tax for five TINY pieces of chicken, smaller than my thumb, didn’t even fill up a small container. I didn’t notice till I got home and looked at the receipt, but I feel cheated. Don’t bother eating here unless you don’t mind getting ripped off.
Food: 1
No stars. Royally messed up a simple order. Then found a spider in my daughter’s blue raspberry slush. Don’t eat here.
We pulled up to the drive-thru speaker to order, but no one responded. After waiting about 10 minutes with still no answer, we decided to pull forward to the window. A friendly lady opened it, and we realized the guy who was supposed to be taking orders didn’t even have his headset on. She tried to get our order through him, but he seemed annoyed we had pulled up and wasn’t paying attention. She laughed and said, “Oh my gosh, this guy is going to be the death of me.” It seemed like we were going to have to drive back around, but by then the line behind us had grown long, so we just left.
Service: 1
Restaurantji Recommends
Food was... Ok.
Long wait...
A drive through at Sonic?
Atmosphere: 3
Food: 3
Service: 3
30 minutes for 2 drinks is ridiculous! No cars outside either
Atmosphere: 1
Food: 1
Service: 1
This location consistently has issues. The last five+ times we’ve gone, something is wrong. I have tried to be patient and understanding but it’s too much at this point.
I’ve contacted customer service via the app a couple times because of the issues but even through the app the customer service is lacking solution and compassion. I explained the issues prior i.e. missing items, completely melted ice cream, etc - I’ve only used the app to order. I was offered a free sundae that expired in 30 days because of missing food items one of those times - it was a burger missing... That didn’t even make sense nor did it ever appear on my account. I can’t even eat ice cream but I was so exhausted going in circles with the customer service chat I gave up. I acknowledge the app is not directly connected to this location, but seems Sonic as a whole has drastically gone downhill.
This last visit I’d ordered 4 drinks and food for my 4 year old. Three Rt44 cups and a kids cup. I have a leg cast currently and a cane as well as a young child. We were taking this all home to carry inside. I was sure to click to add a drink carrier because I literally cannot carry 4 drinks. I parked in a mobile order pick up stall. The girl came out without a drink carrier so I asked for it again and she said they were out (scrolling other reviews, I’m not the first being told this). I have a very hard time believing they were out and if that is true and an issue for others, someone is slacking on supply orders. She said she would go back and check since I explained I don’t even have 4 cupholders anyway. She came back with the magical “last drink carrier they had”. As she handed me the carrier full of drinks through my window in a manner that seemingly felt aggressive, 3 x Rt44 and a kids cup mind you, she spilled them on me… then asked if I needed anything else as she walked away unfazed that she just spilled drinks on me and inside my car. Apathy in the workplace is unacceptable. She made me feel like I was inconveniencing her where she’s paid to be and I paying as a customer. I was completely baffled. I had to decompress, got out of my car (again, I have a leg cast right now), tried to clean myself up, clean up the cups and the now soaked cup carrier. I went to Sonic for drinks and my son to get a Wacky Pack to celebrate an important day for him and this is how it turned out.
We will not be visiting Sonic any time soon and it breaks my heart for my son. I can’t even eat any of the food on the menu because of allergies but he loves the Wacky Pack corn dog so I go for him. Consistent inconsistency and issues at every visit… this last visit was the final straw and I’m seeing that I am not the only one.
Half the time the app doesn’t even work to redeem rewards and other tech issues. I was told by customer service to delete the app and redownload which yes, I was able to then use the 1/2 price drinks, but that is ridiculous to have to do in order to use their deals. Again, acknowledging the app is separate from this location but clearly an issue many other customers have dealt with.
Sonic used to be such a fun experience, good food, great service and I was so happy to finally have one nearby but I have officially lost respect for this location and will not be going back.
Atmosphere: 1
Food: 2
Service: 1
CONSTANTLY GETTING ORDERS WRONG! I’m done. This is the last time I’ll ever eat there, it’s just not worth being upset every single time by a wrong order.
Food: 1
Service: 1
Just tried the Bill Dill Meal and it is really good! Made all my pickle lovin dreams come true! 😋
Atmosphere: 4
Food: 4
Service: 5
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