Bill I was there that night when this employee refused to give EC service. When she walked in I was making sandwiches for 3 customers and this employee walked up to this lady and told her he was not going to make her any sandwiches. Then 2 more customers came in and I made their sandwiches too. Then I noticed that this employee gave this lady the managers phone number and she called the manager and left a voicemail message on her phone. So EC has every right to say what she said cause she was refused service for no reason. She was not mean and never raised her voice. EC was polite and very nice.
Bill Garrett
👇🏽How entitled do you have to be to post a review like “EC” and not even put your name on it. You should be ashamed acting this way and you are what is wrong with this country. This is a small town and I hope finding out where you work, others can leave a review as nasty as yours. The night before Thanksgiving too. I have reported your profile.
Atmosphere: 5
Food: 5
Service: 5
E C
Subway in LH just lost a family of customers due to horrible customer service. They closed tonight at 6 pm (closing early due to holiday tomorrow), I walked in at 5:58. The young man employee told me “we close at 6, showed me his phone and even said to me it’s 5:58” (his words & phone, not mine). I was already in the store and employee was still making sandwiches. “I said it’s not 6 pm yet”. He said his manager told him not to serve anyone after 5:58.
Closing time means you serve everyone who walks in the door until 6:00 pm. You can lock the doors at 6 pm but anyone already inside gets served. I left a voicemail message with the manager, Stephanie, and will be contacting Subway Corporate as well. We moved to this town before the Subway opened. Unfortunately for them, my family was always respectful customers and always tipped the staff.
I have worked thankless retail jobs in my younger years and for Fortune 500 companies in their corporate offices. I understand what closing time means from both an employee and employer perspective.
They refused to make my sandwich and wasted more time trying to explain why they couldn’t serve me than it would have taken to make the sandwich. I left without any food.
I will consider revoking my poor review should Subway reach out with an explanation of their closing time policy and an apology would be nice as well.
Service: 1
Hieu Pham
Stephanie and Koda rock. Best subways up north. On time/early mobile orders and clean store
Atmosphere: 5
Food: 5
Service: 5
Gail Kraning
Employees were super friendly. Great service.
Atmosphere: 5
Food: 5
Service: 5
Hannah Edwards
Stephanie and Stormy are the best! With big smiles and perfect sandwiches every time my daughter and I come here!
Atmosphere: 5
Food: 5
Service: 5
Shaista Syeda
Had a great experience at this subway… got Tuna sandwiches! Didn’t realize that it was the sun of the day… the owner reminded me that, made it a meal and saved me money! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Terri Zuniga
Isabel was a great help with fixing the Dr Pepper and made our sandwiches to perfection. She made the entire experience so nice.
Atmosphere: 5
Food: 5
Service: 5
Param Kaur
Sandwiches are always good here for a quick stop. Staff is kind. Hope no one goes to subway for the atmosphere. It's Subway.
Atmosphere: 5
Food: 5
Service: 5
Matt Padron
nails it on the food (5/5) customizable, and consistently delicious. The atmosphere (5/5) is clean, comfortable, and easygoing. Service (3/5) can be hit or miss, but it gets the job done. Still, a great go-to for a quick and satisfying bite.
Served By - 999997 Date 12/6/24 9:20 pm Transaction ID - 516428
I ordered a veggie patty sandwich online, requesting less chipotle sauce. However, when I got home, I discovered there were no patties in the sandwich, and some of the vegetables were missing. Moreover, it was overloaded with chipotle sauce, making it inedible. The too much excessive chipotle sauce felt poisonous and I had to throw the sandwich away after just one bite.
Food: 1
Service: 1
Sonya H
Veggies do not look fresh. They overcharged me a sandwich. It does look clean inside, but I would not recommend it.
Atmosphere: 3
Food: 2
Service: 3
Michael Thomas
Worker does not know how to make a sandwich half fast on my making my sandwich didn’t fully cut it and half too
Atmosphere: 4
Food: 1
Service: 1
Linda Huynh
I was thinking when I walked in that this was the cleanest subway I’ve been too but walking out. This is clearly the worst subway. The service was extremely slow. I was in the only customer in there and it took 15 mins for me to get our order. Only to come home and see that my sandwich barely had any tuna or chicken. Literally HALF MADE. Would not recommend
Bill I was there that night when this employee refused to give EC service. When she walked in I was making sandwiches for 3 customers and this employee walked up to this lady and told her he was not going to make her any sandwiches. Then 2 more customers came in and I made their sandwiches too. Then I noticed that this employee gave this lady the managers phone number and she called the manager and left a voicemail message on her phone. So EC has every right to say what she said cause she was refused service for no reason. She was not mean and never raised her voice. EC was polite and very nice.
👇🏽How entitled do you have to be to post a review like “EC” and not even put your name on it.
You should be ashamed acting this way and you are what is wrong with this country. This is a small town and I hope finding out where you work, others can leave a review as nasty as yours.
The night before Thanksgiving too. I have reported your profile.
Atmosphere: 5
Food: 5
Service: 5
Subway in LH just lost a family of customers due to horrible customer service. They closed tonight at 6 pm (closing early due to holiday tomorrow), I walked in at 5:58. The young man employee told me “we close at 6, showed me his phone and even said to me it’s 5:58” (his words & phone, not mine). I was already in the store and employee was still making sandwiches. “I said it’s not 6 pm yet”. He said his manager told him not to serve anyone after 5:58.
Closing time means you serve everyone who walks in the door until 6:00 pm. You can lock the doors at 6 pm but anyone already inside gets served. I left a voicemail message with the manager, Stephanie, and will be contacting Subway Corporate as well. We moved to this town before the Subway opened. Unfortunately for them, my family was always respectful customers and always tipped the staff.
I have worked thankless retail jobs in my younger years and for Fortune 500 companies in their corporate offices. I understand what closing time means from both an employee and employer perspective.
They refused to make my sandwich and wasted more time trying to explain why they couldn’t serve me than it would have taken to make the sandwich. I left without any food.
I will consider revoking my poor review should Subway reach out with an explanation of their closing time policy and an apology would be nice as well.
Service: 1
Stephanie and Koda rock. Best subways up north. On time/early mobile orders and clean store
Atmosphere: 5
Food: 5
Service: 5
Employees were super friendly. Great service.
Atmosphere: 5
Food: 5
Service: 5
Stephanie and Stormy are the best! With big smiles and perfect sandwiches every time my daughter and I come here!
Atmosphere: 5
Food: 5
Service: 5
Had a great experience at this subway… got Tuna sandwiches! Didn’t realize that it was the sun of the day… the owner reminded me that, made it a meal and saved me money! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Isabel was a great help with fixing the Dr Pepper and made our sandwiches to perfection.
She made the entire experience so nice.
Atmosphere: 5
Food: 5
Service: 5
Sandwiches are always good here for a quick stop. Staff is kind. Hope no one goes to subway for the atmosphere. It's Subway.
Atmosphere: 5
Food: 5
Service: 5
nails it on the food (5/5) customizable, and consistently delicious. The atmosphere (5/5) is clean, comfortable, and easygoing. Service (3/5) can be hit or miss, but it gets the job done. Still, a great go-to for a quick and satisfying bite.
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Ordered a double tuna and barely got a
Food: 2
Service: 2
Recommended dishes: Sandwich
Served By - 999997
Date 12/6/24 9:20 pm
Transaction ID - 516428
I ordered a veggie patty sandwich online, requesting less chipotle sauce. However, when I got home, I discovered there were no patties in the sandwich, and some of the vegetables were missing.
Moreover, it was overloaded with chipotle sauce, making it inedible. The too much excessive chipotle sauce felt poisonous and I had to throw the sandwich away after just one bite.
Food: 1
Service: 1
Veggies do not look fresh. They overcharged me a sandwich. It does look clean inside, but I would not recommend it.
Atmosphere: 3
Food: 2
Service: 3
Worker does not know how to make a sandwich half fast on my making my sandwich didn’t fully cut it and half too
Atmosphere: 4
Food: 1
Service: 1
I was thinking when I walked in that this was the cleanest subway I’ve been too but walking out. This is clearly the worst subway. The service was extremely slow. I was in the only customer in there and it took 15 mins for me to get our order. Only to come home and see that my sandwich barely had any tuna or chicken. Literally HALF MADE. Would not recommend
Atmosphere: 3
Food: 1
Service: 1
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