ASHLEY/DIAMOND/NATHAN/TYLER! Excellent customer service! They helped me find what I was looking for on the menu and worked as a team to get it figured out and cooked ASAP. What a great atmosphere they provide for their customers. Bravo.
Atmosphere: 5
Food: 5
Service: 5
Eagle
I never say bad things about a restaurant. But I was the only customer in the restaurant and I only ordered a black bean crunch wrap. There were almost no black beans at all in the wrap. This was my whole meal and there was almost nothing in it. I order these at other locations and have never been disappointed before. I complained before I left but there was not even a sorrowful attitude from the lady who made it. I felt sorry for this restaurant because nobody would want to return to a place with this kind of service and attitude. Somebody needs to help them with this. Taco Bell is a great restaurant and shurely someone can help these people not ruin their reputation because of something like this. I rarely eat out and this was supposed to be a treat for me. Nancy Sarria
Atmosphere: 1
Food: 1
Service: 1
Samantha Bunfill
I have multiple complaints. I placed an order through the app, and when I arrived to pick the order up after about 20 minutes from the time I placed the order, I waited in the lobby for an additional half hour. Many people received their food before me, despite arriving after me. Another customer in the lobby was simultaneously receiving the same experience. I asked to speak to a manager about the issue, the manager was informed of my request. She made eye contact with me from the kitchen assembly line, then began loudly complaining about me and my order to her employees, while refusing to acknowledge me verbally or come over to speak with me. To summarize this portion: my main complaints are mostly about Speed, lack of Professionalism, and poor service. Additionally, my order contained a “Luxe box”, which is supposed to come with a game code for the new Tony Hawk game when ordered through the app. I did not receive this code. Location: 1830 US-90, Liberty, Texas 77575 Date: 7/17/25 Time: 7:30pm
Atmosphere: 1
Food: 3
Service: 1
Ela Mz
I was greeted and helped by a very courteous lady. I didn’t catch her name, but her customer service is superb! Thank you for all your help!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Nachos
Tracy Allen
Recently went into Taco Bell in Liberty and there were workers standing around in the back not doing anything other than talking and laughing. There were no customers inside other than me and my 4 grandkids and there was no one in the drive through when we came in. I waited at the counter and finally got someones attention. I was told I had to use the self service kiosk. I then asked if no one can personally take my order and was told no. I wanted to go somewhere else but my grandkids really wanted Taco Bell. I placed my order and sat down. A few minutes later, an elderly woman came in and they told her the same thing. This little lady walked up to the kiosk and didn't know what to do so I went and helped her. Well, today I went back to Taco Bell and went through the drive through. I place a $63.00 order and pulled around to the window. Before I even handed the girl my debit card, I asked if I can add one thing to my order and she said I need to go back around and place another order!!! I was dumb founded. Once I got home, I called and talked to Ashley, who said she was the manager. I explained the situation and she said once you get up to the window, you cannot add to your order, not even a drink, because it is corporate policy. I used to love this Taco Bell but their customer service has become so horrible.
tommy rachal
To expensive
Food: 3
Service: 4
Darla Porter
This place has absolutely terrible management! I sat behind one car today for 20 minutes in the drive thru! The staff should have politely told the people to pull up or go inside or something!! I called Taco Bell from inside my car for help with these people and I get this clueless kid who knows nothing who starts whining to me that its not HIS fault! Good Lord, I just left and will never go back. Never again
Atmosphere: 3
Food: 2
Service: 1
Allison Clark
Sunday April 27th 2025. 10:⁴⁷pm. the people that work here are super friendly and it took almost no time at all for my food. you guys are doing a great job. this is one of the only places I know where I can get vegetarian food. Thank you. I hope someone high up sees this. 🕊️
Recommended dishes: Taco
Staci Hoke
My order was wrong and the people that walked in behind me was wrong to
Atmosphere: 1
Food: 2
Service: 2
John Addison
I went to this Taco Bell, and it is supposed to close the lobby at 10, but they stated the lobby was closed because they had too many people coming in!!! They obviously do not want business.
Terrible experience with this place. Rude team members and was rushed thru the drive thru without even being done ordering. Then at the window was told I would have to pull back around to place the rest of my order when I wasn't even thru but the girl on the speaker totaled it out and told me to just pull to the window. Never going back. Highly disappointed and dissatisfied! Do better Taco Bell Liberty Texas!
Atmosphere: 1
Food: 1
Kevin Coleman
I have no idea what this restaurant is, but it is not the Taco Bell I grew up with and love!
Parking: They have parking. It's outside.
Kid-friendliness: I saw a kid there. He peed himself because the staff could not open the bathroom door. The bathroom remains locked at all times. Just go somewhere else.
Wheelchair accessibility: Yes but they will lock you in or out of the bathroom
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Taco
Jeaneth Perez
I love Taco Bell. Friendly people and great services. Highly recommended it 👌.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Cheri Duet
Best Taco Bell I have ever had. Hot and fresh. I was pleasantly surprised
ASHLEY/DIAMOND/NATHAN/TYLER! Excellent customer service! They helped me find what I was looking for on the menu and worked as a team to get it figured out and cooked ASAP. What a great atmosphere they provide for their customers. Bravo.
Atmosphere: 5
Food: 5
Service: 5
I never say bad things about a restaurant. But I was the only customer in the restaurant and I only ordered a black bean crunch wrap. There were almost no black beans at all in the wrap. This was my whole meal and there was almost nothing in it. I order these at other locations and have never been disappointed before. I complained before I left but there was not even a sorrowful attitude from the lady who made it. I felt sorry for this restaurant because nobody would want to return to a place with this kind of service and attitude. Somebody needs to help them with this. Taco Bell is a great restaurant and shurely someone can help these people not ruin their reputation because of something like this. I rarely eat out and this was supposed to be a treat for me. Nancy Sarria
Atmosphere: 1
Food: 1
Service: 1
I have multiple complaints. I placed an order through the app, and when I arrived to pick the order up after about 20 minutes from the time I placed the order, I waited in the lobby for an additional half hour. Many people received their food before me, despite arriving after me. Another customer in the lobby was simultaneously receiving the same experience. I asked to speak to a manager about the issue, the manager was informed of my request. She made eye contact with me from the kitchen assembly line, then began loudly complaining about me and my order to her employees, while refusing to acknowledge me verbally or come over to speak with me. To summarize this portion: my main complaints are mostly about Speed, lack of Professionalism, and poor service. Additionally, my order contained a “Luxe box”, which is supposed to come with a game code for the new Tony Hawk game when ordered through the app. I did not receive this code.
Location: 1830 US-90, Liberty, Texas 77575
Date: 7/17/25
Time: 7:30pm
Atmosphere: 1
Food: 3
Service: 1
I was greeted and helped by a very courteous lady. I didn’t catch her name, but her customer service is superb! Thank you for all your help!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco, Nachos
Recently went into Taco Bell in Liberty and there were workers standing around in the back not doing anything other than talking and laughing. There were no customers inside other than me and my 4 grandkids and there was no one in the drive through when we came in. I waited at the counter and finally got someones attention. I was told I had to use the self service kiosk. I then asked if no one can personally take my order and was told no. I wanted to go somewhere else but my grandkids really wanted Taco Bell. I placed my order and sat down. A few minutes later, an elderly woman came in and they told her the same thing. This little lady walked up to the kiosk and didn't know what to do so I went and helped her. Well, today I went back to Taco Bell and went through the drive through. I place a $63.00 order and pulled around to the window. Before I even handed the girl my debit card, I asked if I can add one thing to my order and she said I need to go back around and place another order!!! I was dumb founded. Once I got home, I called and talked to Ashley, who said she was the manager. I explained the situation and she said once you get up to the window, you cannot add to your order, not even a drink, because it is corporate policy. I used to love this Taco Bell but their customer service has become so horrible.
To expensive
Food: 3
Service: 4
This place has absolutely terrible management! I sat behind one car today for 20 minutes in the drive thru!
The staff should have politely told the people to pull up or go inside or something!!
I called Taco Bell from inside my car for help with these people and I get this clueless kid who knows nothing who starts whining to me that its not HIS fault! Good Lord, I just left and will never go back.
Never again
Atmosphere: 3
Food: 2
Service: 1
Sunday April 27th 2025. 10:⁴⁷pm.
the people that work here are super friendly and it took almost no time at all for my food. you guys are doing a great job. this is one of the only places I know where I can get vegetarian food.
Thank you. I hope someone high up sees this. 🕊️
Recommended dishes: Taco
My order was wrong and the people that walked in behind me was wrong to
Atmosphere: 1
Food: 2
Service: 2
I went to this Taco Bell, and it is supposed to close the lobby at 10, but they stated the lobby was closed because they had too many people coming in!!! They obviously do not want business.
Restaurantji Recommends
Terrible experience with this place. Rude team members and was rushed thru the drive thru without even being done ordering. Then at the window was told I would have to pull back around to place the rest of my order when I wasn't even thru but the girl on the speaker totaled it out and told me to just pull to the window. Never going back. Highly disappointed and dissatisfied! Do better Taco Bell Liberty Texas!
Atmosphere: 1
Food: 1
I have no idea what this restaurant is, but it is not the Taco Bell I grew up with and love!
Parking: They have parking. It's outside.
Kid-friendliness: I saw a kid there. He peed himself because the staff could not open the bathroom door. The bathroom remains locked at all times. Just go somewhere else.
Wheelchair accessibility: Yes but they will lock you in or out of the bathroom
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Taco
I love Taco Bell. Friendly people and great services. Highly recommended it 👌.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco
Best Taco Bell I have ever had. Hot and fresh. I was pleasantly surprised
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ground Beef Burrito, Nachos, Quesadilla, Taco, Burrito Supreme, Crunchy Taco, Steak Quesadilla, Mexican Pizza, Bean Burrito, Taco Supreme
Dinning room was nasty...
Atmosphere: 1
Food: 3
Service: 2
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