Even though our order wasn’t exactly what we expected, I want to recognize Kaylee for going above and beyond. She was running around making sure everyone was taken care of, and she still made sure we were looked after. Her hard work, friendly smile, and positive attitude truly made the experience enjoyable. Thank you, Kaylee, for turning a mix-up into a great experience!
Atmosphere: 5
Food: 5
Service: 5
Chris alcala
Ordered ahead on, and checked in to pick up my meal. a lady comes out 5 min later and told me they're not taking any orders. I told her I ordered my food before hand, and she just said to just get the refund on the app. kind of annoyed I came all this way and paid before hand. Lady was rude and unprofessional.
Atmosphere: 3
Food: 1
Service: 1
Gigi (Gigi)
We always go for Happy hour 2-4pm. Love thier Route44 drinks Its always service with a Smile 😃
Atmosphere: 5
Food: 5
Service: 5
Josh Hagler
Sadly on this visit we were not very successful. There were several of the ordering stations out of order, the staff was struggling, and I did not have extra time to give them. I will say they were never angry or hostile to the many attempts being made to try and take my order. I do hope to find more success here in the future.
Atmosphere: 2
Food: 3
Service: 4
Carrie McNabb
Have ordered through the mobile app several times. Have given them so many chances. Each time my order is wrong or cold. I have to wait over 10 minutes for it to be brought out even if there are no other cars in the stalls and I’ve placed the order 15 minutes ahead of time. I’ve always liked Sonic but the one in Lockhart just has horrible service. What a shame that customer service is lacking in this establishment.
Food: 2
Service: 1
Jennifer Peck
Now we know why its never busy. Smash burger not worth 11 bucks and cheese tots tasted like they were made hours ago. We will not be going back!
Atmosphere: 2
Food: 2
Service: 2
Cindy Miko
I don't know what was happening but in Drive tru I was stuck for more than 20 minutes and apart from the wait for the food.
Atmosphere: 2
Food: 1
Service: 2
Emma Gibson
Busy Saturday and these servers are doing a great job! So kind and super quick!
The most neglectful service ever. I waited in the drive through for my turn, was told to hold on and was never spoken to again. I waited thinking they were trying handle other orders or give them the benefit of the doubt. I waited 15 minutes, and said hello waiting to hear back from someone but was blatantly ignored. I reversed and pulled forward again thinking it was a possibly censor issue or the coms got disconnected. Still nothing. I waited a bit more, another car pulled up behind me in the drive-thru, and then left the line after another few minutes, proceeded to pull in front of me and had their order taken at the window. It was only after 20 minutes of being ignored that they decided to take the order. The restaurant wasn’t busy, just had careless staff. From reading past reviews it seems as though this is a continuous issue..
Dora Fogle
Quick service over lunch. Food good as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Tater Tots
Deana Tussing
They need a zero for rating. I went there tonight at about 8:15 p.m. through the drive thru waited 5 minutes and said hello n got no response. I then thought I'd pull up to the window and order with a car in front of me waiting at the window forever finally I drove off and went to whataburger where you are acknowledged and service is great. I will never return to Lockhart Sonic.
James Behrends
America's favorite drive-in doesn't dissapoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mozzarella Sticks, Cheeseburger, Burger, Sandwich, Fries, Foot Long Coney Dog, Tater Tots
Even though our order wasn’t exactly what we expected, I want to recognize Kaylee for going above and beyond. She was running around making sure everyone was taken care of, and she still made sure we were looked after. Her hard work, friendly smile, and positive attitude truly made the experience enjoyable. Thank you, Kaylee, for turning a mix-up into a great experience!
Atmosphere: 5
Food: 5
Service: 5
Ordered ahead on, and checked in to pick up my meal. a lady comes out 5 min later and told me they're not taking any orders. I told her I ordered my food before hand, and she just said to just get the refund on the app. kind of annoyed I came all this way and paid before hand. Lady was rude and unprofessional.
Atmosphere: 3
Food: 1
Service: 1
We always go for Happy hour 2-4pm. Love thier Route44 drinks Its always service with a Smile 😃
Atmosphere: 5
Food: 5
Service: 5
Sadly on this visit we were not very successful. There were several of the ordering stations out of order, the staff was struggling, and I did not have extra time to give them.
I will say they were never angry or hostile to the many attempts being made to try and take my order. I do hope to find more success here in the future.
Atmosphere: 2
Food: 3
Service: 4
Have ordered through the mobile app several times. Have given them so many chances. Each time my order is wrong or cold. I have to wait over 10 minutes for it to be brought out even if there are no other cars in the stalls and I’ve placed the order 15 minutes ahead of time. I’ve always liked Sonic but the one in Lockhart just has horrible service. What a shame that customer service is lacking in this establishment.
Food: 2
Service: 1
Now we know why its never busy.
Smash burger not worth 11 bucks and cheese tots tasted like they were made hours ago.
We will not be going back!
Atmosphere: 2
Food: 2
Service: 2
I don't know what was happening but in Drive tru I was stuck for more than 20 minutes and apart from the wait for the food.
Atmosphere: 2
Food: 1
Service: 2
Busy Saturday and these servers are doing a great job! So kind and super quick!
Drink tasted good
Atmosphere: 5
Food: 5
Service: 5
Loved that they had drive through window.
Service: 5
Restaurantji Recommends
Very friendly staff food was well done and ice cream was great quality would recommend going to this sonic my carhop was very sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Cheeseburger
The most neglectful service ever. I waited in the drive through for my turn, was told to hold on and was never spoken to again. I waited thinking they were trying handle other orders or give them the benefit of the doubt. I waited 15 minutes, and said hello waiting to hear back from someone but was blatantly ignored. I reversed and pulled forward again thinking it was a possibly censor issue or the coms got disconnected. Still nothing. I waited a bit more, another car pulled up behind me in the drive-thru, and then left the line after another few minutes, proceeded to pull in front of me and had their order taken at the window. It was only after 20 minutes of being ignored that they decided to take the order. The restaurant wasn’t busy, just had careless staff. From reading past reviews it seems as though this is a continuous issue..
Quick service over lunch. Food good as usual.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Tater Tots
They need a zero for rating. I went there tonight at about 8:15 p.m. through the drive thru waited 5 minutes and said hello n got no response. I then thought I'd pull up to the window and order with a car in front of me waiting at the window forever finally I drove off and went to whataburger where you are acknowledged and service is great. I will never return to Lockhart Sonic.
America's favorite drive-in doesn't dissapoint.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Mozzarella Sticks, Cheeseburger, Burger, Sandwich, Fries, Foot Long Coney Dog, Tater Tots
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