I’ve always loved Cowboy Chicken, but after today’s experience, I won’t ever return — especially while the current manager (who told me his name was Tim) is employed.
I ordered directly through their website for delivery to my job. When my food arrived, I was missing both my drink and my side of beans. I called the store, and the young woman who answered said the manager was at the bank but would call me back.
While waiting, I called Uber since they were listed as the delivery provider, but after being transferred around, they told me I had to go through the restaurant because the order wasn’t placed through them.
I called Cowboy Chicken back, and the same girl said the manager told her it wasn’t their problem. I asked to speak to him directly. After being put on hold for several minutes, he finally answered. When I explained the situation calmly, he rudely told me it wasn’t his responsibility and that I needed to deal with the delivery service. When I said I’d reach out to corporate, he said, “That’s fine,” and then hung up on me. After that, no one answered when I called back.
This was the worst customer service I’ve ever experienced. I wasn’t asking for anything free — just a refund for the items I paid for and didn’t receive. Instead, I wasted my entire lunch break trying to get help and was treated with total disrespect.
Cowboy Chicken, do better. Treat your customers with the basic decency they deserve.
John Hunter
I ordered the 4 piece chicken tenders and a half chicken from a free coupon I got in the mail. The young ladies in the front were fast and friendly. My order was out in less than 20 minutes. I the half rotisserie chicken was fresh off rotation delicious. Great beans don't to perfection. Rice with corn was pretty good. The tenders, I've had a few in my lifetime. These things were outstanding. Crispy, juicy not dry and piping hot out the grease. The French fries were delicious and the Mac was good. All in all I will be back again. The atmosphere in here was poppin at lunch time too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Jim Carrey
Was good before, but for some reason this time the food was wrong, and the sides were ice cold. Not sure what changed but I won’t be going here again. Seems by recent reviews this is a common occurrence lately.
Atmosphere: 1
Food: 1
Service: 1
Cody C
One of the best chicken sandwiches I've ever had.
Food: 5
Service: 5
Stephen Hestand
I got some food to go but it was not a good experience. I ordered a half chicken dinner. Problem is it must have been a one legged bird. I didn't get that part of the chicken. Sides were ice cold. My girl friend had tenders with fries. I'm guessing that the fries are in portion bags because they were stuck together in plastic and not edible. Very disappointed this place was great last time but everyone was too busy having a good time talking and not worried about the job. I worked in restaurants for 20 years and this is unacceptable. If this keeps up there will be a new restaurant in the place and maybe they will care a little more and I can get some food from them
Otis Vance
Food was slopped together by teenagers who don’t really care or understand good food or food preparation. Way too salty, the chicken was cold, and the green beans had unclipped ends.
For a fistful of dollars (almost 40.00 bucks), all I got was the bad and the ugly for a gross meal. The only good is this cowboy is riding into the sunset and never coming back to this trough.
Atmosphere: 1
Food: 1
Service: 2
gearjamer2248
8 here a couple times really good food nice environment nice people will definitely be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cowboy Chicken
Kenath BenNathan
Food cold as customer service. I do not recommend this place. Two different occasions food cold and horrible. I tried to give them a chance. Food is too expensive to accept mediocrity.
Atmosphere: 2
Food: 1
Service: 1
Garrett Thompson
Best chicken sandwich I’ve ever had.. seriously!
Atmosphere: 5
Food: 5
Service: 5
Clayton
Absolute terrible experience. Extremely unclean and poor service. The sandwich said ready to pick up and took another 20mins to get. Total wait time was 39mins for 1 sandwich and when it came out it was extremely unappetizing and had barely any coleslaw with it. When we arrived we had to try to find a clean table because everything was dirty. Ice and tea machines don’t seem to be maintained and are filthy as well.
i have ate in Longview, and now work in Longview, and i had no idea about this place. i looked up places to eat and saw this one, their website won me over with the pictures of the food? i ordered the quarter white, with mac n cheese and a twice baked potato to go. everything tasted amazing, even the roll. it did come with a side of sauce, not sure whats in it, or if i like it or not, its confusing... but the manager/man that took my money was extremely friendly, very sweet. roughly $12 per plate. overall a wonderful visit, thank you!!!
I’ve always loved Cowboy Chicken, but after today’s experience, I won’t ever return — especially while the current manager (who told me his name was Tim) is employed. I ordered directly through their website for delivery to my job. When my food arrived, I was missing both my drink and my side of beans. I called the store, and the young woman who answered said the manager was at the bank but would call me back. While waiting, I called Uber since they were listed as the delivery provider, but after being transferred around, they told me I had to go through the restaurant because the order wasn’t placed through them. I called Cowboy Chicken back, and the same girl said the manager told her it wasn’t their problem. I asked to speak to him directly. After being put on hold for several minutes, he finally answered. When I explained the situation calmly, he rudely told me it wasn’t his responsibility and that I needed to deal with the delivery service. When I said I’d reach out to corporate, he said, “That’s fine,” and then hung up on me. After that, no one answered when I called back. This was the worst customer service I’ve ever experienced. I wasn’t asking for anything free — just a refund for the items I paid for and didn’t receive. Instead, I wasted my entire lunch break trying to get help and was treated with total disrespect. Cowboy Chicken, do better. Treat your customers with the basic decency they deserve.
I ordered the 4 piece chicken tenders and a half chicken from a free coupon I got in the mail. The young ladies in the front were fast and friendly. My order was out in less than 20 minutes. I the half rotisserie chicken was fresh off rotation delicious. Great beans don't to perfection. Rice with corn was pretty good. The tenders, I've had a few in my lifetime. These things were outstanding. Crispy, juicy not dry and piping hot out the grease. The French fries were delicious and the Mac was good. All in all I will be back again. The atmosphere in here was poppin at lunch time too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Was good before, but for some reason this time the food was wrong, and the sides were ice cold. Not sure what changed but I won’t be going here again. Seems by recent reviews this is a common occurrence lately.
Atmosphere: 1
Food: 1
Service: 1
One of the best chicken sandwiches I've ever had.
Food: 5
Service: 5
I got some food to go but it was not a good experience. I ordered a half chicken dinner. Problem is it must have been a one legged bird. I didn't get that part of the chicken. Sides were ice cold. My girl friend had tenders with fries. I'm guessing that the fries are in portion bags because they were stuck together in plastic and not edible. Very disappointed this place was great last time but everyone was too busy having a good time talking and not worried about the job. I worked in restaurants for 20 years and this is unacceptable. If this keeps up there will be a new restaurant in the place and maybe they will care a little more and I can get some food from them
Food was slopped together by teenagers who don’t really care or understand good food or food preparation. Way too salty, the chicken was cold, and the green beans had unclipped ends.
For a fistful of dollars (almost 40.00 bucks), all I got was the bad and the ugly for a gross meal. The only good is this cowboy is riding into the sunset and never coming back to this trough.
Atmosphere: 1
Food: 1
Service: 2
8 here a couple times really good food nice environment nice people will definitely be back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cowboy Chicken
Food cold as customer service.
I do not recommend this place.
Two different occasions food cold and horrible.
I tried to give them a chance.
Food is too expensive to accept mediocrity.
Atmosphere: 2
Food: 1
Service: 1
Best chicken sandwich I’ve ever had.. seriously!
Atmosphere: 5
Food: 5
Service: 5
Absolute terrible experience. Extremely unclean and poor service. The sandwich said ready to pick up and took another 20mins to get. Total wait time was 39mins for 1 sandwich and when it came out it was extremely unappetizing and had barely any coleslaw with it. When we arrived we had to try to find a clean table because everything was dirty. Ice and tea machines don’t seem to be maintained and are filthy as well.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I do not like the new Mac and cheese. Please go back to old recipe
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Rotisserie Chicken
White or dark meat, the chicken is delicious and the sides great too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie Chicken, Fried Okra, Creamed Spinach
I was going to order until I seen they don’t have the creamed spinach anymore. That was my favorite thing there always ordered extra.
My favorite meal is the chicken enchiladas with creamed spinach and baked sweet potato for sides.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cowboy Chicken, Rotisserie Chicken, Sandwiches, Sandwich, Roast Chicken, Creamed Spinach, Chicken Enchiladas, Laredo, Peach Cobbler, Half Chicken, Laredo Sandwich
i have ate in Longview, and now work in Longview, and i had no idea about this place. i looked up places to eat and saw this one, their website won me over with the pictures of the food? i ordered the quarter white, with mac n cheese and a twice baked potato to go. everything tasted amazing, even the roll. it did come with a side of sauce, not sure whats in it, or if i like it or not, its confusing... but the manager/man that took my money was extremely friendly, very sweet. roughly $12 per plate. overall a wonderful visit, thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie Chicken
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