Fix the heat. Colder in the restaurant than outside.
LaToria Thompson
I pulled up to the first window to pay, but nobody was there, so I thought maybe I had to pay at the second window. I get up there, and the lady pulls the window back, saying, “You didn’t pay.” I was like, nobody was there, so I just pulled to this window thinking I had to pay here. Then she decides she wants to get an attitude, which was hilarious to me.
Anyway, I asked if McDonald’s accepts Apple Pay, and she said yes, so I handed her my phone. She took it to the back and then came back to the window where I was, telling me my phone had shut off. She did this three times, but I didn’t say anything. I was polite and just kept unlocking my phone, even though I knew she was doing it wrong. I get it, people have bad days or horrible customers before me.
When she came back the third time, I said, “Don’t worry about it, I’ll just come in.” She said okay. So I go inside, wait, and finally someone asks her where I went. She told them she’s coming in to pay for her food and then threw my bag, not knowing I was standing there watching. I said, “I’m right here waiting to pay,” and she came to the front, checked me out, and I left.
But besides that, my fries were cold, and I didn’t even have the energy to go back.
Atmosphere: 2
Food: 2
Service: 2
Jaclyn Lastname
Disappointed!! My weekly re-order of the biscuit platter only came with 1 biscuit this time instead of 2 (used mobile app). I wasn't trying to make a big deal, but I wanted to notify the restaurant that my order wasn't filled accurately so they could be aware & correct it on future orders. (I love their breakfast items.) When I sent a message thru the app, one of their corporate reps called, rudely told me I was wrong & they were right. I would have given the restaurant another chance, but not after the way Corporate shows no appreciation or respect for their customers. Needless to say, I will be giving future business to their competitor.
Food: 4
Service: 1
Dajae Moore
If I could leave 0 stars, I absolutely would! My husband and I placed a mobile order and went through the drive-thru, but no one answered the intercom no matter how long we waited. We eventually had to drive around to the window to get someone’s attention. When we got there, a younger lady with red hair and a nose piercing asked what we ordered, and her tone was extremely rude. After we told her it was a mobile order, she grabbed our food and practically threw it at my husband without saying a single polite word. There was no greeting, no apology, and no professionalism whatsoever. This was by far the worst customer service experience we’ve ever had at a McDonald’s!
Atmosphere: 1
Food: 2
Service: 1
Gilberto Mazmanyan
Thank you for a great experience!
Crystal Henson
The machine for Expresso is always down waiting ten to twenty minutes for Expresso . Make it knowing it is down so we don't wait Everytime.
Atmosphere: 3
Food: 1
Service: 1
Dave Bigham
Had order taken paid for and delivered in less than 3 minutes after getting to counter. Enjoyed sitting in quiet dining room for bfast.
Atmosphere: 4
Food: 4
Service: 5
Treva
Wednesday at noon, food was hot and fresh, service was quick. Drove through
Atmosphere: 3
Food: 4
Service: 5
Christopher Hileman
French fries are ok but they constantly mess up our order I got a mcchicken no mayo no lettuce just chicken and pickles that’s it
Ordered a mobile order on 10/13 and the staff said they “deleted the order” and asked for a receipt. 30 minutes later I get my “fast food”
Will never be back to this location, have had multiple issues in the past but this enough.
Poor management/ownership/customer service.
Atmosphere: 1
Food: 1
Service: 1
Manuel Castellanos
Bad service at the drive-thru, they forget part of the food and when you go inside to get it, they don't want to give you the size of coffee you paid for and you have to settle for whatever they serve you.
Atmosphere: 2
Food: 4
Service: 1
Micaiah Guerrero
This location almost never gets my order right called the restaurant but no answer 🤷♂️ maybe this review can help others to go to a different McDonald's
Lupita Pilla Rodriguez Gomez
Food was delicious, cashier and other employees were very friendly and asked if we needed anything anything else, my table was clean restaurant was clean will definitely come to this McDonald's again
Store was dirty and worst service ever
Atmosphere: 1
Food: 1
Service: 1
Fix the heat. Colder in the restaurant than outside.
I pulled up to the first window to pay, but nobody was there, so I thought maybe I had to pay at the second window. I get up there, and the lady pulls the window back, saying, “You didn’t pay.” I was like, nobody was there, so I just pulled to this window thinking I had to pay here. Then she decides she wants to get an attitude, which was hilarious to me.
Anyway, I asked if McDonald’s accepts Apple Pay, and she said yes, so I handed her my phone. She took it to the back and then came back to the window where I was, telling me my phone had shut off. She did this three times, but I didn’t say anything. I was polite and just kept unlocking my phone, even though I knew she was doing it wrong. I get it, people have bad days or horrible customers before me.
When she came back the third time, I said, “Don’t worry about it, I’ll just come in.” She said okay. So I go inside, wait, and finally someone asks her where I went. She told them she’s coming in to pay for her food and then threw my bag, not knowing I was standing there watching. I said, “I’m right here waiting to pay,” and she came to the front, checked me out, and I left.
But besides that, my fries were cold, and I didn’t even have the energy to go back.
Atmosphere: 2
Food: 2
Service: 2
Disappointed!! My weekly re-order of the biscuit platter only came with 1 biscuit this time instead of 2 (used mobile app). I wasn't trying to make a big deal, but I wanted to notify the restaurant that my order wasn't filled accurately so they could be aware & correct it on future orders. (I love their breakfast items.) When I sent a message thru the app, one of their corporate reps called, rudely told me I was wrong & they were right. I would have given the restaurant another chance, but not after the way Corporate shows no appreciation or respect for their customers. Needless to say, I will be giving future business to their competitor.
Food: 4
Service: 1
If I could leave 0 stars, I absolutely would! My husband and I placed a mobile order and went through the drive-thru, but no one answered the intercom no matter how long we waited. We eventually had to drive around to the window to get someone’s attention. When we got there, a younger lady with red hair and a nose piercing asked what we ordered, and her tone was extremely rude. After we told her it was a mobile order, she grabbed our food and practically threw it at my husband without saying a single polite word. There was no greeting, no apology, and no professionalism whatsoever. This was by far the worst customer service experience we’ve ever had at a McDonald’s!
Atmosphere: 1
Food: 2
Service: 1
Thank you for a great experience!
The machine for Expresso is always down waiting ten to twenty minutes for Expresso . Make it knowing it is down so we don't wait Everytime.
Atmosphere: 3
Food: 1
Service: 1
Had order taken paid for and delivered in less than 3 minutes after getting to counter. Enjoyed sitting in quiet dining room for bfast.
Atmosphere: 4
Food: 4
Service: 5
Wednesday at noon, food was hot and fresh, service was quick. Drove through
Atmosphere: 3
Food: 4
Service: 5
French fries are ok but they constantly mess up our order I got a mcchicken no mayo no lettuce just chicken and pickles that’s it
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Ordered a mobile order on 10/13 and the staff said they “deleted the order” and asked for a receipt. 30 minutes later I get my “fast food”
Will never be back to this location, have had multiple issues in the past but this enough.
Poor management/ownership/customer service.
Atmosphere: 1
Food: 1
Service: 1
Bad service at the drive-thru, they forget part of the food and when you go inside to get it, they don't want to give you the size of coffee you paid for and you have to settle for whatever they serve you.
Atmosphere: 2
Food: 4
Service: 1
This location almost never gets my order right called the restaurant but no answer 🤷♂️ maybe this review can help others to go to a different McDonald's
Food was delicious, cashier and other employees were very friendly and asked if we needed anything anything else, my table was clean restaurant was clean will definitely come to this McDonald's again
Atmosphere: 5
Food: 5
Service: 5
Such friendly staff!!!
Atmosphere: 5
Food: 5
Service: 5
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