Thanks for the first time experience. Drinks were amazing ☺️
Atmosphere: 5
Service: 5
chris maddox
Had to wait while two women talked and only waited on drive thru even though they were here after us. I hope I'm not late for my va appointment I waited 3 months for. Had to sit and wIt 9n my walker for 10 minutes
Atmosphere: 5
Food: 5
Service: 1
Ashley Sanders
Horrible
Atmosphere: 1
Food: 3
Service: 3
LongviewFencePro
Stopped in for a quick keto cold brew to cool off before the rains hit!
Kyla Blassingame
My follow up follow up post: I WONDER HOW MANY TIMES I CAN EDIT MY REVIEW BEFORE IT GETS RESPONDED TO BY A REAL PERSON AND NOT AI
My follow up post: *** The response from the owner was just a generic response with a link to a vague Starbucks site. I know you do not care about one lost customer, but eventually it adds up.
Original Post: I went through the drive through. I asked for 2 two splenda on the side. I went to pull up, they decided to take it upon themselves to put extra Splenda in my drink. “Hey Friend, I went ahead and put three Splenda in your drink, is that okay?” I said “no, if I wanted three Splendas I would have asked for three Splendas, that is why I asked to put two on the side and I would do it myself”. They then refused to serve me. I did not yell, I only wanted the order I ordered for $5. I understand the customer is NOT always right, but the drinks should be. Went to the next Starbucks and there was no issue.
Atmosphere: 1
Food: 1
Service: 1
kourtney long
Unfortunately the service has gone downhill. It was fabulous for a while but then when I ran in to grab 2 waters… mainly needed one for my husband as he had just had a heart attack and stent placed and was feeling shortness of breath I was hoping water would help as we were going into Dr office right around the corner. They told me no unless I Purchased something. I don’t like anything else from Starbucks and my kids weren’t with me for anything so I asked for 1 water this one time and I would know from now on. They still told me no and was rude. I asked if I could purchase a cup of water and they still told me no. Finally, I see they have a water bottle available for purchase. They simply could have said ma’am we can’t give you free waters anymore but you can buy a water bottle and we can give you a cup of ice to go with it, but instead they were rude and worried about a 30 cent cup of water when my husband was in need.
Caitlin Denman
I like this particular Starbucks becuase everyone is so friendly! Bella is my favorite employee she always asks how I am doing. Keep up the good work!
Malia Smith
The Sunday crew does not take care of the mobile orders- there are people in the drive thru who showed up after a mobile order is placed- getting their drinks before those who placed their mobile order 10 mins before the car even arrived in the drive thru. This is EVERY SUNDAY- even when you place the order earlier it STILL is not ready. Can someone PLEASE tell these people that the drive thru has to wait too? Mobile orders are paying customers too- and the point of mobile orders is that it is ready when we arrive. Not that drive thru cars get theirs before mobile orders even though mobile orders first. It makes NO SENSE. It’s faster to get in the drive Thru? Than to order ahead? It is SO FRUSTRATING. And I’m speaking for the mass of people standing in the lobby just as frustrated about it.
Service: 1
Talisha Allison
Always very friendly staff! Sometimes, it take me a while to order, so I ask for recommendations from the staff and they always pick me out something delicious.
I come to this location pretty regularly &they're always so kind &dont make me feel like a jerk for my my annoyingly modified keto coffee order. Lol. While all their employees have been great, there's 2 that have stuck out : Derek has always been so warm & personable, &seems to really take an interest in the ppl around him. The other is Tiva (I'm prob way off on spelling). I spilled my ENTIRE coffee in my car, ¬ only did she remake it, immediately, for no added charge -she sanitized a towel &also gave me a dry one, so I could clean it up (w/o me even asking) which was so thoughtful. I'm hoping their managers or someone higher up sees this, so they can get the recognition (*cough* compensation *cough*) they deserve, bc - while I do love my starbuck's - most of us don't get that many splurges, but bc of these employees this Starbucks is one of mine.
Atmosphere: 5
Food: 5
Service: 5
Gwen Modisette
Paid for a venti pumpkin spice latte, and this is the total amount received. Not even a full cup and little to no whip cream or pumpkin spice. Will not be returning.
Atmosphere: 3
Service: 3
Luke Stocks
I've tried to be forgiving of this place but after another drive off because they cannot get their act together, I'm out of patience. Depending on who's on shift will determine if your order is done correctly and on time or you're stuck staring at overwhelmed employees for 10 minutes, nevermind the order was sent in 15 minutes ago. Their favorite excuse is the printer is broken again. The free 5$ each time I report them is a nice reverse tip though.
Atmosphere: 4
Food: 4
Service: 2
bobby cloer
This Starbucks is consistent and the staff are friendly.
Thanks for the first time experience. Drinks were amazing ☺️
Atmosphere: 5
Service: 5
Had to wait while two women talked and only waited on drive thru even though they were here after us. I hope I'm not late for my va appointment I waited 3 months for. Had to sit and wIt 9n my walker for 10 minutes
Atmosphere: 5
Food: 5
Service: 1
Horrible
Atmosphere: 1
Food: 3
Service: 3
Stopped in for a quick keto cold brew to cool off before the rains hit!
My follow up follow up post: I WONDER HOW MANY TIMES I CAN EDIT MY REVIEW BEFORE IT GETS RESPONDED TO BY A REAL PERSON AND NOT AI
My follow up post: *** The response from the owner was just a generic response with a link to a vague Starbucks site. I know you do not care about one lost customer, but eventually it adds up.
Original Post: I went through the drive through. I asked for 2 two splenda on the side. I went to pull up, they decided to take it upon themselves to put extra Splenda in my drink. “Hey Friend, I went ahead and put three Splenda in your drink, is that okay?” I said “no, if I wanted three Splendas I would have asked for three Splendas, that is why I asked to put two on the side and I would do it myself”. They then refused to serve me. I did not yell, I only wanted the order I ordered for $5. I understand the customer is NOT always right, but the drinks should be. Went to the next Starbucks and there was no issue.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately the service has gone downhill. It was fabulous for a while but then when I ran in to grab 2 waters… mainly needed one for my husband as he had just had a heart attack and stent placed and was feeling shortness of breath I was hoping water would help as we were going into Dr office right around the corner. They told me no unless I Purchased something. I don’t like anything else from Starbucks and my kids weren’t with me for anything so I asked for 1 water this one time and I would know from now on. They still told me no and was rude. I asked if I could purchase a cup of water and they still told me no. Finally, I see they have a water bottle available for purchase. They simply could have said ma’am we can’t give you free waters anymore but you can buy a water bottle and we can give you a cup of ice to go with it, but instead they were rude and worried about a 30 cent cup of water when my husband was in need.
I like this particular Starbucks becuase everyone is so friendly! Bella is my favorite employee she always asks how I am doing. Keep up the good work!
The Sunday crew does not take care of the mobile orders- there are people in the drive thru who showed up after a mobile order is placed- getting their drinks before those who placed their mobile order 10 mins before the car even arrived in the drive thru. This is EVERY SUNDAY- even when you place the order earlier it STILL is not ready. Can someone PLEASE tell these people that the drive thru has to wait too? Mobile orders are paying customers too- and the point of mobile orders is that it is ready when we arrive. Not that drive thru cars get theirs before mobile orders even though mobile orders first. It makes NO SENSE. It’s faster to get in the drive Thru? Than to order ahead? It is SO FRUSTRATING. And I’m speaking for the mass of people standing in the lobby just as frustrated about it.
Service: 1
Always very friendly staff! Sometimes, it take me a while to order, so I ask for recommendations from the staff and they always pick me out something delicious.
Atmosphere: 5
Food: 5
Service: 5
Just went in for a special coffee
Wheelchair accessibility: Not a lot of spaces.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
I come to this location pretty regularly &they're always so kind &dont make me feel like a jerk for my my annoyingly modified keto coffee order. Lol. While all their employees have been great, there's 2 that have stuck out : Derek has always been so warm & personable, &seems to really take an interest in the ppl around him. The other is Tiva (I'm prob way off on spelling). I spilled my ENTIRE coffee in my car, ¬ only did she remake it, immediately, for no added charge -she sanitized a towel &also gave me a dry one, so I could clean it up (w/o me even asking) which was so thoughtful. I'm hoping their managers or someone higher up sees this, so they can get the recognition (*cough* compensation *cough*) they deserve, bc - while I do love my starbuck's - most of us don't get that many splurges, but bc of these employees this Starbucks is one of mine.
Atmosphere: 5
Food: 5
Service: 5
Paid for a venti pumpkin spice latte, and this is the total amount received. Not even a full cup and little to no whip cream or pumpkin spice. Will not be returning.
Atmosphere: 3
Service: 3
I've tried to be forgiving of this place but after another drive off because they cannot get their act together, I'm out of patience. Depending on who's on shift will determine if your order is done correctly and on time or you're stuck staring at overwhelmed employees for 10 minutes, nevermind the order was sent in 15 minutes ago. Their favorite excuse is the printer is broken again. The free 5$ each time I report them is a nice reverse tip though.
Atmosphere: 4
Food: 4
Service: 2
This Starbucks is consistent and the staff are friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Cheddar & Egg Sandwich
Everything was just as ordered, they could have been more friendly tho
Atmosphere: 4
Food: 5
Service: 3
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