Made and online order today, and the sandwiches were unsatisfactory. The bread wasn’t toasted as requested, was poorly prepared, tomato on a sandwich that wasn’t supposed to be the tea was terrible
Food: 1
Joshua G
I don't think the service could be slower. Dirty.
Atmosphere: 1
Food: 2
Service: 1
James Butler
This store is the cleanest subway in town bathrooms included very confrleratable place to sit in and eat as well ive never had a pick up order wrong and dont even have to ask if my cookies are in the bag there always right on the money i will always and forever go to this subway here in longview tx
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Lays Baked Original, Oven Roasted Turkey, B L T
Loren Crawford
Great food and clean loby
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lays Baked Original
Kaitlyn Rhodes
Just did a door dash order today for a sweet onion chicken teriyaki bowl. I asked for 3 different sauces and extra cheese. The bowl came BARELY half full, almost completely dry with barely a HINT of the sweet onion sauce, absolutely no cheese and barely a hint of lettuce. Also asked for salt and pepper and that wasn't on there either. For $13 I barely got even half of what I asked for. Won't ever order from here again.
Food: 1
Service: 1
Kaylin Ferrell
This is the absolute worst subway I have ever been to. The lady in dreads conducting the drive thru was absolutely rude. While ordering, she was impatient and snappy like she didn’t even know what the place offered on their menu. I was the first car in line at the window and ended up waiting 30 minutes. The lady asked for payment and said my meal was $10.87… she did not confirm my meal with me and it ended up being for the person behind me. I tapped on the window and told them i had the wrong order. I waited another 15 minutes for a sandwich. The lady comes back and hands it to me and I asked for a receipt. She said she could not give me one and that I had paid less for what my meal actually was. I ordered a 6in with no extra expenses on the sandwich, bottle of water, and chips. The persons order I paid for had a 6in, med soda, chips, and a cookie. Therefore I was lied to and subway app can prove that.I just left bc I was so shocked with the service here. This is what my sandwich looked like… deliberately put wayyyy too much sauce it was nearly inedible.
Atmosphere: 1
Food: 1
Service: 1
Damian Romo
Place was clean and the food was edible but the service could be way better
Atmosphere: 1
Food: 3
Service: 1
Rich
We placed an online order in the app at 12:10pm. Arrived at the store 20 minutes later and they hadn't even started it. Had to wait in a long line just to get it started. What is the point of having an app and a pickup shelf if we still have to wait in line for 2 over priced subs?
Atmosphere: 1
Food: 1
Service: 1
manly man
Place was clean and the food was edible but the service could be way better
Atmosphere: 1
Food: 3
Service: 1
Christopher Cowart
A 10% service fee and a $2.99 delivery fee, only to be sent to a third party to pay a delivery tip? You all done lost your minds!
to the lady who worked on the 4th of july at 9:15pm,,, you suck for not toasting my bread (or my husband’s flatbread) and you were also kinda rude,,, i get it sucks working on the 4th of july but maybe don’t take it out on your customers ?
Atmosphere: 1
Food: 1
Service: 1
B
I placed an online order for 3 sandwiches and 1 churro.
2 of the sandwiches were simple (no veggies) and 1 had few veggies. All had "less" mayo and mustard.
well anyways, they were all mixed up. Like they gave the wrong cheese, wrong bread, apparently extra mayo and mustard, the bread wasn't toast, one had bacon that should've gone to another sandwich and it was a mess.
We were already on the highway (about 20mins) and didn't feel like driving back to return as that would be a 40+min delay. We had somewhere to be by a certain time.
Also, my churro wasn't in the bag. I was driving so i didn't bother calling but assuming it was the young man that made them. it's sad that written instructions (receipt) are not comprehended.
First time going to any subway in at least over a year and after this experience probably will take one more to convince me to try again.
BTW (off topic) the menu has too many options on sandwiches. I swear, the app probably had close to 20+ sandwich options. that's crazy. I don't even think McDonald's has that many items on their menu!
Becky Birdsong
We ate at the Judson Rd Subway today for lunch. The food was great, but I have some concerns about the staff. Sherry has a terrible attitude with the other staff. I saw her say a terrible cuss word under her breath behind another worker’s back. The attitudes of the workers there share in her attitude. The eye rolling was horrible!! PLEASE be kind to people..if you don’t like your job, go somewhere else! Don’t bring everyone else down around you.
Terri Lee
The bread was too hard after being toasted
Atmosphere: 3
Food: 3
Service: 3
MaTreeka Rogers
I really enjoy the sandwiches here but the staff could use some work. My first interaction was with a tall young caucasian man he has been the best so far with customer service which is why i felt comfortable coming back. Every interaction after that was horrible the manager stayed on her phone telling the staff what to do. One guy (white with a ponytail) failed to listen to my order cause he was talking to others and toasted my sandwich without putting the meat on then said i told him to do so when i infact didnt. I wanted him to remake it and he said the best he could do was put the meat on the already toast sandwich… so i walked out and went to a different subway less enjoyable sandwhiches but 10/10 customer service. My interaction today i walk into the restaurant and nobody acknowledges me staff are on the phone and someone else is already waiting to be serviced so i walked out yet again and ordered on the app, when i went back in at my scheduled pickup time still no one upfront and i hate to wait at the counter a while before anyone even serviced me. Id hate to change up because i feel that this location toasts my sandwiches just right but you lose customers with bad service.
Made and online order today, and the sandwiches were unsatisfactory. The bread wasn’t toasted as requested, was poorly prepared, tomato on a sandwich that wasn’t supposed to be the tea was terrible
Food: 1
I don't think the service could be slower. Dirty.
Atmosphere: 1
Food: 2
Service: 1
This store is the cleanest subway in town bathrooms included very confrleratable place to sit in and eat as well ive never had a pick up order wrong and dont even have to ask if my cookies are in the bag there always right on the money i will always and forever go to this subway here in longview tx
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Lays Baked Original, Oven Roasted Turkey, B L T
Great food and clean loby
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lays Baked Original
Just did a door dash order today for a sweet onion chicken teriyaki bowl. I asked for 3 different sauces and extra cheese. The bowl came BARELY half full, almost completely dry with barely a HINT of the sweet onion sauce, absolutely no cheese and barely a hint of lettuce. Also asked for salt and pepper and that wasn't on there either. For $13 I barely got even half of what I asked for. Won't ever order from here again.
Food: 1
Service: 1
This is the absolute worst subway I have ever been to. The lady in dreads conducting the drive thru was absolutely rude. While ordering, she was impatient and snappy like she didn’t even know what the place offered on their menu. I was the first car in line at the window and ended up waiting 30 minutes. The lady asked for payment and said my meal was $10.87… she did not confirm my meal with me and it ended up being for the person behind me. I tapped on the window and told them i had the wrong order. I waited another 15 minutes for a sandwich. The lady comes back and hands it to me and I asked for a receipt. She said she could not give me one and that I had paid less for what my meal actually was. I ordered a 6in with no extra expenses on the sandwich, bottle of water, and chips. The persons order I paid for had a 6in, med soda, chips, and a cookie. Therefore I was lied to and subway app can prove that.I just left bc I was so shocked with the service here. This is what my sandwich looked like… deliberately put wayyyy too much sauce it was nearly inedible.
Atmosphere: 1
Food: 1
Service: 1
Place was clean and the food was edible but the service could be way better
Atmosphere: 1
Food: 3
Service: 1
We placed an online order in the app at 12:10pm. Arrived at the store 20 minutes later and they hadn't even started it. Had to wait in a long line just to get it started. What is the point of having an app and a pickup shelf if we still have to wait in line for 2 over priced subs?
Atmosphere: 1
Food: 1
Service: 1
Place was clean and the food was edible but the service could be way better
Atmosphere: 1
Food: 3
Service: 1
A 10% service fee and a $2.99 delivery fee, only to be sent to a third party to pay a delivery tip? You all done lost your minds!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
to the lady who worked on the 4th of july at 9:15pm,,, you suck for not toasting my bread (or my husband’s flatbread) and you were also kinda rude,,, i get it sucks working on the 4th of july but maybe don’t take it out on your customers ?
Atmosphere: 1
Food: 1
Service: 1
I placed an online order for 3 sandwiches and 1 churro.
2 of the sandwiches were simple (no veggies) and 1 had few veggies. All had "less" mayo and mustard.
well anyways, they were all mixed up. Like they gave the wrong cheese, wrong bread, apparently extra mayo and mustard, the bread wasn't toast, one had bacon that should've gone to another sandwich and it was a mess.
We were already on the highway (about 20mins) and didn't feel like driving back to return as that would be a 40+min delay. We had somewhere to be by a certain time.
Also, my churro wasn't in the bag. I was driving so i didn't bother calling but assuming it was the young man that made them. it's sad that written instructions (receipt) are not comprehended.
First time going to any subway in at least over a year and after this experience probably will take one more to convince me to try again.
BTW (off topic) the menu has too many options on sandwiches. I swear, the app probably had close to 20+ sandwich options. that's crazy. I don't even think McDonald's has that many items on their menu!
We ate at the Judson Rd Subway today for lunch. The food was great, but I have some concerns about the staff. Sherry has a terrible attitude with the other staff. I saw her say a terrible cuss word under her breath behind another worker’s back. The attitudes of the workers there share in her attitude. The eye rolling was horrible!! PLEASE be kind to people..if you don’t like your job, go somewhere else! Don’t bring everyone else down around you.
The bread was too hard after being toasted
Atmosphere: 3
Food: 3
Service: 3
I really enjoy the sandwiches here but the staff could use some work. My first interaction was with a tall young caucasian man he has been the best so far with customer service which is why i felt comfortable coming back. Every interaction after that was horrible the manager stayed on her phone telling the staff what to do. One guy (white with a ponytail) failed to listen to my order cause he was talking to others and toasted my sandwich without putting the meat on then said i told him to do so when i infact didnt. I wanted him to remake it and he said the best he could do was put the meat on the already toast sandwich… so i walked out and went to a different subway less enjoyable sandwhiches but 10/10 customer service. My interaction today i walk into the restaurant and nobody acknowledges me staff are on the phone and someone else is already waiting to be serviced so i walked out yet again and ordered on the app, when i went back in at my scheduled pickup time still no one upfront and i hate to wait at the counter a while before anyone even serviced me. Id hate to change up because i feel that this location toasts my sandwiches just right but you lose customers with bad service.
Atmosphere: 2
Food: 5
Service: 1
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