Went to the Longview location for the first time and brought friends who had never been there before. The food was just as excellent as always, and the drinks were huge and delicious. Another great meal from one of our favorites. We only wish there was a location closer to us
Atmosphere: 5
Food: 5
Service: 5
Katreina Cotton
Fast service friendly customer service great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa
Lil Bubby
They had a deer anus on the wall beside me. Good vibes.
Atmosphere: 5
Food: 5
Service: 5
dennis balogh
That green sauce though!!!!
Atmosphere: 2
Food: 4
Service: 3
David Strizich
Needs an update, food was okay but rushed..
Atmosphere: 3
Food: 3
Service: 4
Kelly jones
We love eating at the jalapeno tree in longview our waitress misty has waited on my husband and I several times shes fast,makes sure our food comes out correctly, very pleasant and always great us with a smile more places need people like her, give this lady a raise !
Atmosphere: 5
Food: 5
Service: 5
madison baker
My fiancé and I went here for dinner on 12/27/25 and ordered the same fajita burrito we always get. Our server was incredibly sweet and understanding, and this review is NOT about her.
While boxing up his food, my fiancé found multiple strands of hair in his burrito. The hair was under the food, not placed on top, and two strands came up on his fork while transferring it to a to-go box. After looking further, he found another strand. Not only did he find food in his food. We calmly showed our server and made it very clear that we were not upset and understood that mistakes happen.
As we were otw home he pulled hair out of between his teeth when he was cleaning them with a pick
However, the manager, Maria, handled the situation in an extremely unprofessional and disrespectful manner. She came out and accused us of putting the hair on the food ourselves, which was completely inappropriate and insulting. When I suggested she check the cameras, she never returned and instead gave us rude looks until we left.
What should have been a simple, respectful resolution turned into an uncomfortable experience solely because of the manager’s attitude. We were calm, understanding, and polite the entire time, yet were treated poorly by Maria and as if we were dishonest.
Because of how this was handled, we will not be returning to the Jalapeño Tree in Longview. Customer service—especially from management—matters, and this experience was unacceptable.
The picture below is the hair he pulled from his teeth on the way home
Atmosphere: 1
Food: 1
Service: 2
Georgina West
Ask for misty shes great. She introduced me to the apple pie and omg before I left I ordered one for another couple lol. That good.
Atmosphere: 5
Food: 5
Service: 5
Tim West
Waiter was good, but service was slow and didn't check back on us a lot
Atmosphere: 4
Food: 4
Service: 4
Tonya Dalton
Don't like tex-mex. Not real Mexican Food. If you want authentic Mexican Don't go here. Food was OK ,but not Mexican.
Good food. Good waitor. The staff has been short handed the 2 times we been there. Foods takes longer than it should sometimes but it's good.
Atmosphere: 4
Food: 4
Service: 4
Belinda Womack
Came in and had a new waitress named Michelle. She was amazing. Had our drinks filled whole time, food order correct, and very sweet woman. Now the manager we seen on duty i think her name was Maria. We noticed she kept watch over the employees, would pull them from what they were doing, get them confused instead of letting them handle business, and over heard her with an employee expecting perfection. She had another lady there all day and no break. Not even one. We were there visiting with out of town family so we're there few hours. Believe the young lady named raven never took a break and worked her tail off. The drinks are ridiculous prices and the food is over priced as well. A portion for same exact plate 1 town over is literally a 5 dollar price difference. They don't use seating order so when we came in it was like the employees rushed to get to us just so they could have a table. Definitely need better management from the looks of it. In the end Michelle made us smile and was very happy with our service.
liz meek
Came after 2pm, only two-three tables occupied in the whole place, waitress was completely inattentive and forgot part of our order, which given how sparse the place was didnt make sense save for her overwhelming apathy. Food was okay. Chips and dips and ice cream were nice touches but the poor attitude service is such an own-goal.
Atmosphere: 3
Food: 3
Service: 1
davidfW9546PB
I stopped here late afternoon for lunch while taking care of business. I had the lunch fajita quesadillas. They were very good. I also had a small yellow queso,, which I enjoyed. The restaurant is clean, service was great, atmosphere is nice. I always enjoy going to a Jalapeño Tree. You always know it will be good. If in the area again, I will stop for sure.
Went to the Longview location for the first time and brought friends who had never been there before. The food was just as excellent as always, and the drinks were huge and delicious. Another great meal from one of our favorites. We only wish there was a location closer to us
Atmosphere: 5
Food: 5
Service: 5
Fast service friendly customer service great food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa
They had a deer anus on the wall beside me. Good vibes.
Atmosphere: 5
Food: 5
Service: 5
That green sauce though!!!!
Atmosphere: 2
Food: 4
Service: 3
Needs an update, food was okay but rushed..
Atmosphere: 3
Food: 3
Service: 4
We love eating at the jalapeno tree in longview our waitress misty has waited on my husband and I several times shes fast,makes sure our food comes out correctly, very pleasant and always great us with a smile more places need people like her, give this lady a raise !
Atmosphere: 5
Food: 5
Service: 5
My fiancé and I went here for dinner on 12/27/25 and ordered the same fajita burrito we always get. Our server was incredibly sweet and understanding, and this review is NOT about her.
While boxing up his food, my fiancé found multiple strands of hair in his burrito. The hair was under the food, not placed on top, and two strands came up on his fork while transferring it to a to-go box. After looking further, he found another strand. Not only did he find food in his food. We calmly showed our server and made it very clear that we were not upset and understood that mistakes happen.
As we were otw home he pulled hair out of between his teeth when he was cleaning them with a pick
However, the manager, Maria, handled the situation in an extremely unprofessional and disrespectful manner. She came out and accused us of putting the hair on the food ourselves, which was completely inappropriate and insulting. When I suggested she check the cameras, she never returned and instead gave us rude looks until we left.
What should have been a simple, respectful resolution turned into an uncomfortable experience solely because of the manager’s attitude. We were calm, understanding, and polite the entire time, yet were treated poorly by Maria and as if we were dishonest.
Because of how this was handled, we will not be returning to the Jalapeño Tree in Longview. Customer service—especially from management—matters, and this experience was unacceptable.
The picture below is the hair he pulled from his teeth on the way home
Atmosphere: 1
Food: 1
Service: 2
Ask for misty shes great. She introduced me to the apple pie and omg before I left I ordered one for another couple lol. That good.
Atmosphere: 5
Food: 5
Service: 5
Waiter was good, but service was slow and didn't check back on us a lot
Atmosphere: 4
Food: 4
Service: 4
Don't like tex-mex. Not real Mexican Food. If you want authentic Mexican Don't go here. Food was OK ,but not Mexican.
Atmosphere: 2
Food: 2
Service: 3
Restaurantji Recommends
They knew their menu
Good food. Good waitor. The staff has been short handed the 2 times we been there. Foods takes longer than it should sometimes but it's good.
Atmosphere: 4
Food: 4
Service: 4
Came in and had a new waitress named Michelle. She was amazing. Had our drinks filled whole time, food order correct, and very sweet woman. Now the manager we seen on duty i think her name was Maria. We noticed she kept watch over the employees, would pull them from what they were doing, get them confused instead of letting them handle business, and over heard her with an employee expecting perfection. She had another lady there all day and no break. Not even one. We were there visiting with out of town family so we're there few hours. Believe the young lady named raven never took a break and worked her tail off. The drinks are ridiculous prices and the food is over priced as well. A portion for same exact plate 1 town over is literally a 5 dollar price difference. They don't use seating order so when we came in it was like the employees rushed to get to us just so they could have a table. Definitely need better management from the looks of it. In the end Michelle made us smile and was very happy with our service.
Came after 2pm, only two-three tables occupied in the whole place, waitress was completely inattentive and forgot part of our order, which given how sparse the place was didnt make sense save for her overwhelming apathy. Food was okay. Chips and dips and ice cream were nice touches but the poor attitude service is such an own-goal.
Atmosphere: 3
Food: 3
Service: 1
I stopped here late afternoon for lunch while taking care of business. I had the lunch fajita quesadillas. They were very good. I also had a small yellow queso,, which I enjoyed. The restaurant is clean, service was great, atmosphere is nice. I always enjoy going to a Jalapeño Tree. You always know it will be good. If in the area again, I will stop for sure.
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