Braum's Ice Cream & Dairy Store

I went by this location and ordered a banana split and asked for no nuts and mine still has nuts on it, I called when I got home (I know I should have checked before leaving but they had me pull around and wait for 10 minutes) I called and spoke to the manager on duty who had a time like I was lying. I understand being skeptical but don't make your customers feel less than just because you get some people in there that lie. This occured a few months ago and I remembered this interaction while thinking of getting ice cream. I'll go to Baskin Robins instead. The ice cream may be good, but not worth me being treated like a liar and a thief.

Just made me pissed off at how they couldn't get my order done correctly.

Workers were rude. The assistant manager Court was nice but the other people at the windows were rude.

Went at 10:05pm to get some ice cream. Double checked the time they closed, it said online that it was 10:45pm, so we had plenty of time. Pulled up to see this. Guess they didn’t want to do anymore drive thru orders.

Service: 1

Shift chang going on and NO ONE bothered to even speak to the customers and explain what the wait was. The manager was flitting around right in front of us with no explanation. Manager was then very rude about not accepting debit at that time, cash only. Will not go back to that location

I went here Not even 5 minutes ago and ordered a pec n praline shake. At first it tasted fine but then i started tasting a weird texture and i started to break out into hives and when i checked the shake there was A WHOLE WAFER SHOVED IN THERE. I am ALLERGIC TO WHEAT and i never asked for a WAFER. This is just awful someone can DIE because of this. Yalls service SUCKS.

Atmosphere: 1

Food: 1

Service: 1

The scoops are usually different portions and most of them are pretty small compared what they usually give out so one star.

Atmosphere: 4

Food: 1

Service: 1

Poor customer service, very rude employee. Management didn't show any interest toward my poor , rude , unprofessional customer service received. I will not be returning to this place of business. The owners need to take action and get this addressed. Doesn't look like the reviews are very good.

Atmosphere: 1

Food: 1

Service: 1

I called first to check if call in orders were allowed. The lady who answered the phone had maximum attitude for no reason after I explained why I was asking and her response "it only takes about 5 minutes to get the food ready"...well off the top that tells me NOTHING is freshly made. No way you're cooking 4 burger patties, chicken tenders, three orders of fries in 5 minutes. I asked for everything I needed when I ordered and they forgot the BBQ sauce and the extra Braums sauce. Why "lady with an attitude" felt like she needed to tell me "the tenders don't come with BBQ but I'll get you some anyway" I don't know because it was on the receipt as being ordered EXTRA. It's not my fault that y'all missed it. Fast forward I get the food to my ladies waiting for their lunch and they opened their food just as I expected the patties looked dry, the cheese was barely melted, it was hanging there like wax, and the fries were stale, cold, and spilled in the bag. The chicken meal used to come with a pudding cup. It now comes with a cookie (maybe?) and that looked burned. The food matched the attitude of that employee on the phone-terrible. Did I mention my order number was 992 and they called out 993? I'm glad I walked over to the counter after getting their drinks otherwise the food would have been sitting. It was "lady with the attitude" and three to four other employees just standing there chatting away and waiting because I guess they needed to check me out. Misdirected focus if you ask me. It's not worth making a scene, but I'm surely going to check this food before I leave. She didn't even have the courtesy to hand me the BBQ sauce they missed she just threw it in the bag. If you're getting this riled up over a question and you guys were not even busy thats an issue. I dont find their food to be that good to tolerate the lack of customer service. The young lady who took my order was fine. She got everything right and repeated it back when asked no problems. Strawberry milkshake, that she made, looked like it was delicious. I'll ask my employees to pick a different place for their lunch rewards going forward. The standards just weren't met today and if something is a reward it should really knock it out of the park.

Atmosphere: 1

Food: 1

Service: 1

Allways stop and get a ice cream here before i head back home.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Ice Cream Cone

Always a good place to eat and pick up a few groceries

Atmosphere: 5

Food: 5

Service: 5

Very good salads and milkshakes

Atmosphere: 4

Food: 5

Service: 5

I ordered a strawberry poppyseed grilled chicken salad. The grilled chicken tasted awful the lettuce was gross & didn't get the dressing. My daughter ordered a grilled chicken sandwich the grilled chicken tasted awful. This was the worst braums we've been to. Doesn't deserve any stars but won't let me post without choosing one

Very good food and drinks everything

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

Nice place to get a burger and great ice cream.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cheeseburger Meal, Banana Split