Great guy by the name of Curtis took my order. We were having some issues with the app. He didn’t complain not one time. No faces or gestures. Tbh i had stopped going to that one and a few others because of rude customer service. I wish I had the patience he had. I apologized for making things kind of complicated with the app. I finally got it to work and ordered through my phone. We proceeded to just go ahead and dine in. Food was hot and fresh. Thank you Curtis for this pleasant experience. We will be returning to that one like we used to go eat there. Definitely deserves a higher pay grade. I worked restaurants before. Thank you man. Sincerely my son and I. I told him I would leave a review the other day. CURTIS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Atmosphere: 5
Food: 5
Service: 5
Jacob Ragain
Told the lady several times I didn’t want something on my wrap and she told me it didn’t come with it on there then got my food and it was on there so bad service and the food doesn’t taste the greatest and they take forever to get your food cooked
Atmosphere: 1
Food: 1
Service: 1
Blaine Altman
I’m gonna say it right now I didn’t like the phrase over here for a longest time. I came over here to eat today expecting the same but these fries knocked it out of the ball pork. I think they oughta keep the guy that was here for four months still here give him a raise.
Atmosphere: 5
Food: 5
Service: 5
Marlo Luevano
I came to this store on the worst day possible to be an employee here. The oven was broken, the ice machine broke down too, the ac was down, and the truck must not have come because they were running out of stuff but do you know how they acted? Amazing! They were sincere. They were going to other stores to make bacon and get items they needed. They didn't give anyone an attitude. They were running round like chickens with their heads cut off. They were calm and they handled every situation with grace and patience. I will forever come to this Burger King because of how they handled themselves today! Thank you guys! Y'all are awesome!!
Atmosphere: 5
Food: 5
Service: 5
Andrew Gallegos
Excellent service and food. friendly staff
Atmosphere: 5
Food: 5
Service: 5
Andrew Alaniz
Crew did nothing but play around in the back not getting orders out served others while I had been waiting for pretty much an hour would not recommend coming to this location
Atmosphere: 1
Food: 1
Service: 1
Darrell Craddick
Waited 5 minutes in the drive thru. Never answered. This is the worst burger King in Lubbock and probably worst I have ever visited. Happens everytime I go
Soila Olivarez
Went thru the drive thru. Wasn't busy at all, ordered two kids meals and some sides. Both kids meals were messed up by the time I got home I realized they were all wrong. I should've checked the bag in line, but still. It wasnt just one item wrong it was all of it. Line took way too long considering there was one car in front of me and dine in wasn't busy
Food: 3
Service: 2
Dang Man
This location is not the best one in Lubbock. In my experience they have had problems with either not getting my order right or the food is cold. The service time is slow and the staff are not that customer friendly or sometimes not professional. The floors are usually not swept and tables not wiped down good. Restrooms are a little dirty. Standard parking for a Burger King. I don’t recommend this location.
Employees plus manager cussing and yelling at me at the drive thru. All because I didn’t hear them. Their microphone wasn’t turned up so they proceeded to yell and cuss. Told me to go to the window and refused my service. Would not be going to this restaurant again.
Atmosphere: 1
Food: 1
Service: 1
Danny Patterson
I ordered 2 original chicken sandwiches and got 2 little chicken sandwiches and the wrapper says original chicken sandwiche, but the picture online and at the location menu shows the actual one,
Food: 1
Service: 3
Victoria Rodriguez
This place is the worst of them all. All of them on their phones, no manager in sight. They had 7 cars waiting more than 30 mins for their food. It took almost 1 hour just to get 8pc chicken fries and lg fries. With burgers waiting to be put in bags. Very very poor customer service
Atmosphere: 3
Food: 3
Service: 1
Serena Granados
Foods good, I notice a different manager there he's nice kind and very professional when it comes to customer service. Dinning areas were cleaned, and I got my food fresh with in 6mins of ordering food. And he made sure I got my receipt in case something was not right. I would take my friends, and family to eat here again. Thanks Leo for you services
Kris
Had to repeat my order twice at the intercom, they somehow lost it so I had to repeat it again at the window, still missed some of the things I asked for, and the food was cold. don’t come here
Great guy by the name of Curtis took my order. We were having some issues with the app. He didn’t complain not one time. No faces or gestures. Tbh i had stopped going to that one and a few others because of rude customer service. I wish I had the patience he had. I apologized for making things kind of complicated with the app. I finally got it to work and ordered through my phone. We proceeded to just go ahead and dine in. Food was hot and fresh. Thank you Curtis for this pleasant experience. We will be returning to that one like we used to go eat there. Definitely deserves a higher pay grade. I worked restaurants before. Thank you man. Sincerely my son and I. I told him I would leave a review the other day.
CURTIS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Atmosphere: 5
Food: 5
Service: 5
Told the lady several times I didn’t want something on my wrap and she told me it didn’t come with it on there then got my food and it was on there so bad service and the food doesn’t taste the greatest and they take forever to get your food cooked
Atmosphere: 1
Food: 1
Service: 1
I’m gonna say it right now I didn’t like the phrase over here for a longest time. I came over here to eat today expecting the same but these fries knocked it out of the ball pork. I think they oughta keep the guy that was here for four months still here give him a raise.
Atmosphere: 5
Food: 5
Service: 5
I came to this store on the worst day possible to be an employee here. The oven was broken, the ice machine broke down too, the ac was down, and the truck must not have come because they were running out of stuff but do you know how they acted? Amazing! They were sincere. They were going to other stores to make bacon and get items they needed. They didn't give anyone an attitude. They were running round like chickens with their heads cut off. They were calm and they handled every situation with grace and patience. I will forever come to this Burger King because of how they handled themselves today! Thank you guys! Y'all are awesome!!
Atmosphere: 5
Food: 5
Service: 5
Excellent service and food. friendly staff
Atmosphere: 5
Food: 5
Service: 5
Crew did nothing but play around in the back not getting orders out served others while I had been waiting for pretty much an hour would not recommend coming to this location
Atmosphere: 1
Food: 1
Service: 1
Waited 5 minutes in the drive thru. Never answered. This is the worst burger King in Lubbock and probably worst I have ever visited. Happens everytime I go
Went thru the drive thru. Wasn't busy at all, ordered two kids meals and some sides. Both kids meals were messed up by the time I got home I realized they were all wrong. I should've checked the bag in line, but still. It wasnt just one item wrong it was all of it. Line took way too long considering there was one car in front of me and dine in wasn't busy
Food: 3
Service: 2
This location is not the best one in Lubbock. In my experience they have had problems with either not getting my order right or the food is cold. The service time is slow and the staff are not that customer friendly or sometimes not professional. The floors are usually not swept and tables not wiped down good. Restrooms are a little dirty. Standard parking for a Burger King. I don’t recommend this location.
Atmosphere: 2
Food: 2
Service: 2
We went to get lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Whopper Meal, Texas Double Whopper
Restaurantji Recommends
Employees plus manager cussing and yelling at me at the drive thru. All because I didn’t hear them. Their microphone wasn’t turned up so they proceeded to yell and cuss. Told me to go to the window and refused my service. Would not be going to this restaurant again.
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 original chicken sandwiches and got 2 little chicken sandwiches and the wrapper says original chicken sandwiche, but the picture online and at the location menu shows the actual one,
Food: 1
Service: 3
This place is the worst of them all. All of them on their phones, no manager in sight. They had 7 cars waiting more than 30 mins for their food. It took almost 1 hour just to get 8pc chicken fries and lg fries. With burgers waiting to be put in bags. Very very poor customer service
Atmosphere: 3
Food: 3
Service: 1
Foods good, I notice a different manager there he's nice kind and very professional when it comes to customer service. Dinning areas were cleaned, and I got my food fresh with in 6mins of ordering food. And he made sure I got my receipt in case something was not right. I would take my friends, and family to eat here again. Thanks Leo for you services
Had to repeat my order twice at the intercom, they somehow lost it so I had to repeat it again at the window, still missed some of the things I asked for, and the food was cold. don’t come here
Atmosphere: 1
Food: 2
Service: 1
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