Worst chic fil a in Lubbock. Every time I’ve gone they have forgotten entire meals. I live an hour away and unfortunately notice once I’m already home and they refuse to refund me.
Service: 1
Michael Vargas
Food is so bland, only the sauce saved the day
Atmosphere: 3
Food: 1
Service: 5
Trinity Melendrez
Placed the order while it took 20 to get there I waited another 15 and asked about it,when they hadn't even started.
Atmosphere: 1
Food: 2
Service: 1
BlutoBird
As always...
Spotless dining room, Excellent food quality, Accurate order, Fast, Outstanding and unmatched customer service. CFA is one of the few businesses that understands that the customer experience is as important as the products they sell. Today I tried their chicken tortilla soup. Yum!
What else could you want?
Atmosphere: 5
Food: 5
Service: 5
Kyle Waldron
App messed up my order and was offered no real help. No interest in actual customer service. Now I’ve missed my daughter’s game and have cold chick fil a to bring back for lunch. Very frustrating.
Service: 1
Ubereatsguy
I have delivered stuff on doordash, GH and Uber at no fewer than 40 locations around Texas. From Galveston and Houston,to Austin and Lubbock. Your's is the only one I've ever had issues with. I'm sure nobody is going to care ,but when you don't put together an order correctly, the customer is mad. I had three different issues over the course of 4 days from your restaurant. All missing items. I'm pretty sure doordash just does a partial refund and takes that away from the business, but you don't get paid at all if the driver reports a problem on Uber. You don't just lose money on the missing item you don't get paid for any of it.
I do admit one of the orders was missing a soda and I wasn't looking at the receipt. I'll take the fault for that one, but your contract requires you to put together the order 100% nonetheless. I shouldn't need to look at the receipt. The other two orders were just straight up missing items in the sealed bag which I can't see. What's worse, drivers will eventually not pick stuff up altogether and you don't get paid. If you develop a reputation with the drivers for sloppiness, we're going to avoid you and therefore avoid taking heat from customer
Sounds like a lack of training. Do better
Atmosphere: 5
Food: 5
Service: 1
DL Bradford
Drive through....always know what you are going to get...no matter where you stop.
Food: 4
Service: 4
Crystal Pledger
Fantastic!
Atmosphere: 5
Food: 5
Service: 5
Enrique Rodriguez
I put 5 stars so they can see this. How their drivers are usually on their phones. Holding up traffic at green lights. ~12-20pm 5/30/25 FYI chick fil a has 70+ man made chemicals that physically alters chemicals in the brain to keep customers coming back.
Atmosphere: 5
Food: 5
Service: 5
Kai Chen
Get my order perfect and fast! The staff are very friendly! Will be back!
Massive shout out to Jasmine! Thank you for your kindness and for loving on my daughters. The ice cream was a massive hit. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Moran
I was in town from New Mexico for a medical procedure. The staff was so kind and courteous. I thought I dropped my driver's license so I called them after I left to see if anyone turned it in, and the woman on the phone even went out to the parking lot to look for it! The food was fresh and the bathrooms were clean.
Atmosphere: 5
Food: 5
Service: 5
J Fort
Typical Chic-fil-A
Atmosphere: 5
Food: 5
Service: 5
Jose Flores
Always loved this place to eat & go to! 1st time going in a lunch rush and oh boy yes it was packed, BUT the TEAM played a huge role with great customer satisfaction, checked up on needing anything after providing the food, EXCELLENT EXCELLENT service, God bless them 🙏🏼
Worst chic fil a in Lubbock. Every time I’ve gone they have forgotten entire meals. I live an hour away and unfortunately notice once I’m already home and they refuse to refund me.
Service: 1
Food is so bland, only the sauce saved the day
Atmosphere: 3
Food: 1
Service: 5
Placed the order while it took 20 to get there I waited another 15 and asked about it,when they hadn't even started.
Atmosphere: 1
Food: 2
Service: 1
As always...
Spotless dining room,
Excellent food quality,
Accurate order,
Fast,
Outstanding and unmatched customer service. CFA is one of the few businesses that understands that the customer experience is as important as the products they sell.
Today I tried their chicken tortilla soup. Yum!
What else could you want?
Atmosphere: 5
Food: 5
Service: 5
App messed up my order and was offered no real help. No interest in actual customer service. Now I’ve missed my daughter’s game and have cold chick fil a to bring back for lunch. Very frustrating.
Service: 1
I have delivered stuff on doordash, GH and Uber at no fewer than 40 locations around Texas. From Galveston and Houston,to Austin and Lubbock. Your's is the only one I've ever had issues with. I'm sure nobody is going to care ,but when you don't put together an order correctly, the customer is mad. I had three different issues over the course of 4 days from your restaurant. All missing items. I'm pretty sure doordash just does a partial refund and takes that away from the business, but you don't get paid at all if the driver reports a problem on Uber. You don't just lose money on the missing item you don't get paid for any of it.
I do admit one of the orders was missing a soda and I wasn't looking at the receipt. I'll take the fault for that one, but your contract requires you to put together the order 100% nonetheless. I shouldn't need to look at the receipt. The other two orders were just straight up missing items in the sealed bag which I can't see. What's worse, drivers will eventually not pick stuff up altogether and you don't get paid. If you develop a reputation with the drivers for sloppiness, we're going to avoid you and therefore avoid taking heat from customer
Sounds like a lack of training. Do better
Atmosphere: 5
Food: 5
Service: 1
Drive through....always know what you are going to get...no matter where you stop.
Food: 4
Service: 4
Fantastic!
Atmosphere: 5
Food: 5
Service: 5
I put 5 stars so they can see this. How their drivers are usually on their phones. Holding up traffic at green lights. ~12-20pm 5/30/25 FYI chick fil a has 70+ man made chemicals that physically alters chemicals in the brain to keep customers coming back.
Atmosphere: 5
Food: 5
Service: 5
Get my order perfect and fast! The staff are very friendly! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food as always
Atmosphere: 5
Food: 5
Service: 5
Massive shout out to Jasmine! Thank you for your kindness and for loving on my daughters. The ice cream was a massive hit. Thank you!
Atmosphere: 5
Food: 5
Service: 5
I was in town from New Mexico for a medical procedure. The staff was so kind and courteous. I thought I dropped my driver's license so I called them after I left to see if anyone turned it in, and the woman on the phone even went out to the parking lot to look for it! The food was fresh and the bathrooms were clean.
Atmosphere: 5
Food: 5
Service: 5
Typical Chic-fil-A
Atmosphere: 5
Food: 5
Service: 5
Always loved this place to eat & go to! 1st time going in a lunch rush and oh boy yes it was packed, BUT the TEAM played a huge role with great customer satisfaction, checked up on needing anything after providing the food, EXCELLENT EXCELLENT service, God bless them 🙏🏼
Atmosphere: 5
Food: 5
Service: 5
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