The setup here is impressive—a well-organized drive-thru system that reduces the wait time for my all-time favorite chicken sandwich. I was concerned that the lunchtime rush might interfere with my chance to enjoy this rare opportunity while in Lubbock. Thank you, Chick-fil-A! I really enjoyed today’s sandwich; it was delicious as always!
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Deluxe Sandwich
Sergei Brajnik
Very tasty and great service! Thank you Jacob!!
Atmosphere: 5
Food: 5
Service: 5
Hugh Hays
Drive thru was quick and the food was great.
Food: 5
Service: 5
patti s
The dinning room could have used someone to clean more often. We were sitting here for approximately 45mins and the dinning room was dirty when we got here and no one came out to the dinning room to clean the entire time we were here.
Atmosphere: 3
Food: 5
Service: 5
Caitlin Howard
In rush hour lunch, the food came out in timely manner. The dinning room was clean and the bathrooms were clean as well. The food was fresh and everything came out as ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Nuggets Meal
Josiah Anaya
As much as I like chick-fil-A the lines are unseasonably long actually too long I don't think it's worth the wait
Atmosphere: 1
Food: 5
Service: 1
Marisa Stalvey
This place has the best vibe—especially at night. Highly recommend.
Josh went above and beyond to make us comfortable. Very attentive.
Best Chick-fil-A experience thus far!
Atmosphere: 5
Food: 5
Service: 5
Rachel Pineda
Rushed when ordering even though there was no one else in the drive through, asked for a side of pickles and got exactly two pickle slices. After paying was being rushed to go but they hadn’t even given me my drink. My hash browns were kind of soggy instead of crispy. Very sad, about this experience.
Atmosphere: 1
Food: 2
Service: 1
Jacob Andrada
This is a late review but I do got to say that I went to this location Tuesday and my goodness was Jason the nicest employee there. He helped brighten my day while I was having a horrible one by joking with me and making me smile. Food was on point and service was 10/10.
Every time I go to this location they forget part of my order. And when I call to let them know they want me to come back to them lile i just didnt leave from there 15 min agao. Seriously who wants to go back after gettting home and unloading everything.get it together and quit hiring kids that don't take their jobs serious. When I called ofcoarse I am upset because it's always something everytime I go there. If my daughter didn't like it so much I would pass this place up everytime.
Food: 1
Service: 1
Jaz
Wrong order
Atmosphere: 1
Food: 1
Service: 1
Charlene Gee
We love chick-fil-a!!!!
Atmosphere: 5
Food: 5
Service: 5
Dylan Ramos
Pretty fast service despite it being busy. Of course the food was amazing
Atmosphere: 5
Food: 5
Service: 5
Patrick Martin
Today, Saturday, 5/3/25, I placed a mobile order, charged me $21.22 and then completely disappear from the app and the store did not have it either. Yes, it was the correct location, 4th & Frankford. I expressed this concern very kindly to the staff as my kids were already inside playing on the playground waiting for their lunch. The employee told me that there was essentially nothing she could do, did not ask me what items I had or offer to help at all other than ask me if I needed to speak with someone in charge to which I said yes, please. The lady with red hair then comes over with an extremely exasperated look on her face and barely gave me the opportunity to kindly explain my situation before she cut me off and reiterated to me what the employee said. After showing her where I had paid and been charged with dates and times directly from my bank account to prove, she again said there was nothing she could do and accused me of just trying to get free food. Arguably, I could have reminded her that I absolutely did pay and that was entirely inappropriate behavior of a manager but chose to keep the peace. Might I add that her breath was beyond potent, very unprofessional appearance for a manager. I asked her why she was so frustrated with me and would she like it if this was her situation. She told me to have a good day and rolled her eyes and walked away. I gathered my children and left. This was my favorite Chick-fil-A and a place I visited weekly but I am sad to say I will never be returning to this location after this experience. I hope this review reaches the right person so that the correct changes can be made in the future.
Its Chick-fil-A what more can you say.
Atmosphere: 5
Food: 5
Service: 5
The setup here is impressive—a well-organized drive-thru system that reduces the wait time for my all-time favorite chicken sandwich. I was concerned that the lunchtime rush might interfere with my chance to enjoy this rare opportunity while in Lubbock. Thank you, Chick-fil-A! I really enjoyed today’s sandwich; it was delicious as always!
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Deluxe Sandwich
Very tasty and great service! Thank you Jacob!!
Atmosphere: 5
Food: 5
Service: 5
Drive thru was quick and the food was great.
Food: 5
Service: 5
The dinning room could have used someone to clean more often. We were sitting here for approximately 45mins and the dinning room was dirty when we got here and no one came out to the dinning room to clean the entire time we were here.
Atmosphere: 3
Food: 5
Service: 5
In rush hour lunch, the food came out in timely manner. The dinning room was clean and the bathrooms were clean as well. The food was fresh and everything came out as ordered.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Nuggets Meal
As much as I like chick-fil-A the lines are unseasonably long actually too long I don't think it's worth the wait
Atmosphere: 1
Food: 5
Service: 1
This place has the best vibe—especially at night. Highly recommend.
Josh went above and beyond to make us comfortable. Very attentive.
Best Chick-fil-A experience thus far!
Atmosphere: 5
Food: 5
Service: 5
Rushed when ordering even though there was no one else in the drive through, asked for a side of pickles and got exactly two pickle slices. After paying was being rushed to go but they hadn’t even given me my drink. My hash browns were kind of soggy instead of crispy. Very sad, about this experience.
Atmosphere: 1
Food: 2
Service: 1
This is a late review but I do got to say that I went to this location Tuesday and my goodness was Jason the nicest employee there. He helped brighten my day while I was having a horrible one by joking with me and making me smile. Food was on point and service was 10/10.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Every time I go to this location they forget part of my order. And when I call to let them know they want me to come back to them lile i just didnt leave from there 15 min agao. Seriously who wants to go back after gettting home and unloading everything.get it together and quit hiring kids that don't take their jobs serious. When I called ofcoarse I am upset because it's always something everytime I go there. If my daughter didn't like it so much I would pass this place up everytime.
Food: 1
Service: 1
Wrong order
Atmosphere: 1
Food: 1
Service: 1
We love chick-fil-a!!!!
Atmosphere: 5
Food: 5
Service: 5
Pretty fast service despite it being busy. Of course the food was amazing
Atmosphere: 5
Food: 5
Service: 5
Today, Saturday, 5/3/25, I placed a mobile order, charged me $21.22 and then completely disappear from the app and the store did not have it either. Yes, it was the correct location, 4th & Frankford. I expressed this concern very kindly to the staff as my kids were already inside playing on the playground waiting for their lunch. The employee told me that there was essentially nothing she could do, did not ask me what items I had or offer to help at all other than ask me if I needed to speak with someone in charge to which I said yes, please. The lady with red hair then comes over with an extremely exasperated look on her face and barely gave me the opportunity to kindly explain my situation before she cut me off and reiterated to me what the employee said. After showing her where I had paid and been charged with dates and times directly from my bank account to prove, she again said there was nothing she could do and accused me of just trying to get free food. Arguably, I could have reminded her that I absolutely did pay and that was entirely inappropriate behavior of a manager but chose to keep the peace. Might I add that her breath was beyond potent, very unprofessional appearance for a manager. I asked her why she was so frustrated with me and would she like it if this was her situation. She told me to have a good day and rolled her eyes and walked away. I gathered my children and left. This was my favorite Chick-fil-A and a place I visited weekly but I am sad to say I will never be returning to this location after this experience. I hope this review reaches the right person so that the correct changes can be made in the future.
Atmosphere: 1
Food: 1
Service: 1
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