To start off the so called MANAGER “MARK” is terrible excuse of a manager. If y’all care about this food chain location at all you’d FIRE him. The amount of other reviews who have the same issue with him is baffling.
I normally go to this location because it’s the closest, but the reviews on this place are accurate.
Ordered 2 number 1’s $25 worth of food mind you, didn’t get my rolls, didn’t get my mashed potato’s. So I called asked for manager, of course I get a response “I am the manager” with a nasty cocky tone. I told him I’m not about to drive up there as it was already late, tired & annoyed. He rudely scoffs into the phone and said “can send you a card in the mail” I said sure whatever.
Moral of the story, they’ll get your order wrong & the manager is just as careless as the rest of them
Jon Scott
We didn't get all of our sides and what we did get was mediocre at best
Ariel Anderson
Rudest service I've gotten, the person taking my order talked like I was wasting his time and the person at the window had to be asked to read my order back to me (which was wrong). The people I saw working here seemed to be more interested in playing and talking with each other than doing their job. Won't be back here, and wouldn't suggest other people visit.
Mrs. Perez
Extremely disappointed with the food, service and overall experience here! I just barely got off a 10hr shift and thought this would make a great supper, boy was I wrong! The employees were plain ghetto and when I told cashier if he could make sure chicken was fresh all he got in return was eyes rolled; and no chicken was not fresh nothing was fresh! I spent 90.00 and the food was not worth it at all. I got old fries and when I asked for fresh fries you can tell all they did was throw the old fries in grease to warm up. Just plain lazy workers no structure from management to ensure proper service and quality food. Will never be coming to this location and advise anyone else to not waste their time and money here! Go to the one on 82nd it’s quite a drive but worth it!
Sarita Rodriguez
Always great
Tammie White
We went there for takeout. The restaurant was clean. The young man, Tyrese, who waited on us, was kind & very helpful. The food was very good & reasonably priced.
Reed Nichter
They obviously know what I ordered in the drive-thru because they read it to me before they charge me. However, somewhere between taking my money and giving me my food, they somehow forget to read. I am constantly getting the wrong meal, despite there being a label on the box saying what's in it. I am constantly getting the wrong damn box because they can't make sure what is on the box and what they charged me for are the same thing. Maybe it's on me for not always checking. God forbid I actually expect someone to be good at their job.
Heidy Garza
Went to go by dinner for the family. The mashed potatoes looked watery. And they talked funny. Hubby said fish was old and dry. What happened?
Albert at slide location in Lubbock texas!!! , HORRIBLE MANAGER!!! Expressed MY frustration about receiving OLD chicken . Nothing was done but he said for me to return with ALL the food with receipt and I should have came back last night … that’s what he said at first then he said I can return. I ordered about 9pm I live 20 minutes away!! Returning the food wasn’t an issue it’s still OUTSIDE for my dogs to eat which they haven’t cause it’s OLD chicken!!! The problem is HOW he delivered the information to me! Then threaten to call the cops if I kept calling! I will never do business with them again!
Atmosphere: 1
Food: 1
Service: 1
xearon
Came & ordered my food waited was told apple pay wasn’t available at the window, which i’ve previously done before. I then go inside to pickup my order the elder lady at the window wasn’t very friendly seem she didn’t enjoy her job much. I go inside the lady at the cashier helps the other guy behind me & my order is ready terrible service.
An example of a restaurant that absolutely does not care what you think. Anybody that rates them above 1 star, has never eaten outside of Lubbock, because this is trash and a complete joke. They aren't cheap in price either. There are at least 5 other places that are better than getting a nasty box shoved at you, with no napkins or anything......... um it's chicken, who doesn't need at least one napkin? Can go on and on. If you eat here, you deserve whatever you get, because you have been warned.
Atmosphere: 1
Food: 1
Service: 1
Christoval Gamboa
Usually don't have a problem with this location but today was a joke. Take a drink and something slimey was in my mouth spit it out and found this in my tea. Called in and who ever answered the phone and just kinda laughed it off. Went in to show them what it was and the manager said it was sugar build up in pipes and it wouldn't kill me or hurt me. Just asked if I wanted more tea. Wasn't a surprise to them so it tells me 2 things. Whatever pipes they're talking about haven't been cleaned and it's happened enough to where they know it's an issue. Manager didn't seem to care either. Love the food but dang won't give my business to this location.
To start off the so called MANAGER “MARK” is terrible excuse of a manager. If y’all care about this food chain location at all you’d FIRE him. The amount of other reviews who have the same issue with him is baffling.
I normally go to this location because it’s the closest, but the reviews on this place are accurate.
Ordered 2 number 1’s $25 worth of food mind you, didn’t get my rolls, didn’t get my mashed potato’s. So I called asked for manager, of course I get a response “I am the manager” with a nasty cocky tone. I told him I’m not about to drive up there as it was already late, tired & annoyed. He rudely scoffs into the phone and said “can send you a card in the mail” I said sure whatever.
Moral of the story, they’ll get your order wrong & the manager is just as careless as the rest of them
We didn't get all of our sides and what we did get was mediocre at best
Rudest service I've gotten, the person taking my order talked like I was wasting his time and the person at the window had to be asked to read my order back to me (which was wrong). The people I saw working here seemed to be more interested in playing and talking with each other than doing their job. Won't be back here, and wouldn't suggest other people visit.
Extremely disappointed with the food, service and overall experience here! I just barely got off a 10hr shift and thought this would make a great supper, boy was I wrong! The employees were plain ghetto and when I told cashier if he could make sure chicken was fresh all he got in return was eyes rolled; and no chicken was not fresh nothing was fresh! I spent 90.00 and the food was not worth it at all. I got old fries and when I asked for fresh fries you can tell all they did was throw the old fries in grease to warm up. Just plain lazy workers no structure from management to ensure proper service and quality food. Will never be coming to this location and advise anyone else to not waste their time and money here! Go to the one on 82nd it’s quite a drive but worth it!
Always great
We went there for takeout.
The restaurant was clean.
The young man, Tyrese, who waited on us, was kind & very helpful. The food was very good & reasonably priced.
They obviously know what I ordered in the drive-thru because they read it to me before they charge me. However, somewhere between taking my money and giving me my food, they somehow forget to read. I am constantly getting the wrong meal, despite there being a label on the box saying what's in it. I am constantly getting the wrong damn box because they can't make sure what is on the box and what they charged me for are the same thing. Maybe it's on me for not always checking. God forbid I actually expect someone to be good at their job.
Went to go by dinner for the family. The mashed potatoes looked watery. And they talked funny.
Hubby said fish was old and dry. What happened?
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Chicken Tender Box, Catfish Fillet
Albert at slide location in Lubbock texas!!!
, HORRIBLE MANAGER!!! Expressed MY frustration about receiving OLD chicken . Nothing was done but he said for me to return with ALL the food with receipt and I should have came back last night … that’s what he said at first then he said I can return. I ordered
about 9pm I live 20 minutes away!! Returning the food wasn’t an issue it’s still OUTSIDE for my dogs to eat which they haven’t cause it’s OLD chicken!!! The problem is HOW he delivered the information to me! Then threaten to call the cops if I kept calling! I will never do business with them again!
Atmosphere: 1
Food: 1
Service: 1
Came & ordered my food waited was told apple pay wasn’t available at the window, which i’ve previously done before. I then go inside to pickup my order the elder lady at the window wasn’t very friendly seem she didn’t enjoy her job much. I go inside the lady at the cashier helps the other guy behind me & my order is ready terrible service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
An example of a restaurant that absolutely does not care what you think. Anybody that rates them above 1 star, has never eaten outside of Lubbock, because this is trash and a complete joke. They aren't cheap in price either. There are at least 5 other places that are better than getting a nasty box shoved at you, with no napkins or anything......... um it's chicken, who doesn't need at least one napkin? Can go on and on. If you eat here, you deserve whatever you get, because you have been warned.
Atmosphere: 1
Food: 1
Service: 1
Usually don't have a problem with this location but today was a joke. Take a drink and something slimey was in my mouth spit it out and found this in my tea. Called in and who ever answered the phone and just kinda laughed it off. Went in to show them what it was and the manager said it was sugar build up in pipes and it wouldn't kill me or hurt me. Just asked if I wanted more tea. Wasn't a surprise to them so it tells me 2 things. Whatever pipes they're talking about haven't been cleaned and it's happened enough to where they know it's an issue. Manager didn't seem to care either. Love the food but dang won't give my business to this location.
Atmosphere: 1
Food: 4
Service: 1
Food is always good at this location
Atmosphere: 5
Food: 5
Service: 5
rude management and team
Atmosphere: 1
Food: 1
Service: 1
Great food and staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tender Box, Gravy
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