Chicken tenders were dry but other than that everything else was great.
Atmosphere: 5
Food: 4
Service: 5
Bryan York
This was the worst experience iv had at a restaurant in a long time. I ordered food online for pick up at around 5:50 pm and the website said it would be done around 6:04 pm. I understand those times aren’t always accurate. After the website saying my order was complete I got to the restaurant around 6:10pm and told them I was there to pick up an online order. They asked me to give them a few minutes. People came in and ordered food and received their food before I received mine. After about 20 minutes I asked about my food and was told it was still not ready. Still more people came and went I still did not have my order. After about another 10-15 minutes I got up to ask again and someone who looked like a lead or manager asked the cashier if I was waiting on something. After it had been about an hour after I had placed my order someone who looked like a manager came to help and my order somehow got split into 2-3 orders. So it had really been setting in the warmer the whole time. There were orders with my name on it and they had looked in the warmer for my order multiple times. The one who looked like a manager threw away my food and made me a fresh order.(I am grateful for that) Which after the hour wait was still missing fries. After an hour I finally received my food. Neither the one who looked like a lead or the one who looked like the manager ever even really looked at me nor did they apologize or offer to make up for the inconvenience. After I had to ask for my missing the only one who apologized was the cashier who looked like he was new and thrown to the wolves. After all of that the food wasn’t even that good.
Atmosphere: 2
Food: 1
Service: 1
PrivateParts
This place is one the most disgraceful and unprofessional places I've ever eaten. The chicken was old , warm, not fresh, greasy. The workers inside the restaurant were very disrespectful and the manager was the worst one. Rude, called me a racial slur under his breath. I was a long time customer and know when they're chicken is fresh. Well I stand behind this, you've lost a lot of money from this long time customer and to the owner, you're and your workers will be your downfall sad to say. Good Luck. Fire Mark He's causing you to loose customers and business. He's a waste of life up there.
Atmosphere: 1
Food: 1
Service: 1
Spino slayer
Usually the food is edible. Today we placed an order and all of the food was cold. They didn't put no gravy, the mac and cheese was disgusting. I guess the scraped the pan and decided to sell it. The chicken was old and dry. I dont think they even had it under the heat laps. This place is pretty expensive when it comes to fried chicken. This will be the last time we order from there. But im sure there are plenty of customers that one less wont make a difference. I have never asked for my money back over food. This is the one time I would and I eat anything.
dee alonzo
Bad service and manager never got it right after I called him he said do what you Gotta do on the Google review so I did
Atmosphere: 1
Food: 1
Service: 1
Ken Karasek
Fast and delicious
Buddy Holly Lives
#1. Thing is that the tea that I got smelled like sewer water. I had two sips before I realized that the sick smell was my drink.
I better not get sick tonight.
TyKendrick Hardrick
I got a number (25 ) 25 chicken strips and two sides and not only was my gravy cold I couldn't get half of them mixed with spicy. For 70 dollars... Employee said they already made it and they wasn't going to change it. But I'm the customer and I'm paying almost $100.... And I requested it before they even gave us the food and paid for it. Actually ridiculous and very lazy work.
Atmosphere: 1
Food: 2
Service: 1
Jordan Cavarrubio-Otero
Felt shorted on the chicken, some of them were really small and not worth my money that I’m paying for considering I changed my mind from going to Canes to here. Very disappointed in the service and probably won’t come back again for a while. Chicken wasn’t bad but was expecting better for the wait I had to wait.
Joseph Medina
The staff was rude and got my order wrong and to top it off the food was cold and hard to chew
Ordered 3 tenders and a biscuit and asked for gravy. I didnt get the gravy so I went back through the drive thru to get it. Why did the manager greet me like I was paying for the gravy straight out her minimum wage check?
Derossany Manuel
This place always gives great customer service. The food is fresh and the staff is very nice.
Atmosphere: 5
Food: 5
Service: 5
Brandon
I normally love Chicken Express, but this location is always hit or miss. Yesterday I spent almost $50 on food for my family, and my order was completely wrong — missing okra and mashed potatoes with gravy, and my 7 Tender Dinner had old, cold tenders that were clearly not fresh.
When I called the next day to get my meal replaced, the manager (Mark) was rude, showed zero empathy, and didn’t even try to help. I called again later hoping for a different manager, but it was him again — and he actually refused to give me corporate’s contact info.
Then he told me to “dig the food out of the trash can and bring it back as proof.” That’s absolutely unacceptable behavior for a store manager.
At this point, I just want my full order replaced and for corporate to address this. The other Chicken Express locations in town are great — this one is being run very poorly and needs serious attention.
Atmosphere: 1
Food: 1
Service: 1
Beyonce Vasquez
This place has really went down hill, after waiting 20 minutes for our food we went inside and it was just sitting there getting cold, then we get home and every meal is missing a side, they were rude about it like it was our fault they didn't put all the food in the box
Atmosphere: 1
Food: 1
Service: 1
george lopez
Awesome service no matter the time I enjoy this location
Chicken tenders were dry but other than that everything else was great.
Atmosphere: 5
Food: 4
Service: 5
This was the worst experience iv had at a restaurant in a long time. I ordered food online for pick up at around 5:50 pm and the website said it would be done around 6:04 pm. I understand those times aren’t always accurate. After the website saying my order was complete I got to the restaurant around 6:10pm and told them I was there to pick up an online order. They asked me to give them a few minutes. People came in and ordered food and received their food before I received mine. After about 20 minutes I asked about my food and was told it was still not ready. Still more people came and went I still did not have my order. After about another 10-15 minutes I got up to ask again and someone who looked like a lead or manager asked the cashier if I was waiting on something. After it had been about an hour after I had placed my order someone who looked like a manager came to help and my order somehow got split into 2-3 orders. So it had really been setting in the warmer the whole time. There were orders with my name on it and they had looked in the warmer for my order multiple times. The one who looked like a manager threw away my food and made me a fresh order.(I am grateful for that) Which after the hour wait was still missing fries. After an hour I finally received my food. Neither the one who looked like a lead or the one who looked like the manager ever even really looked at me nor did they apologize or offer to make up for the inconvenience. After I had to ask for my missing the only one who apologized was the cashier who looked like he was new and thrown to the wolves. After all of that the food wasn’t even that good.
Atmosphere: 2
Food: 1
Service: 1
This place is one the most disgraceful and unprofessional places I've ever eaten. The chicken was old , warm, not fresh, greasy. The workers inside the restaurant were very disrespectful and the manager was the worst one. Rude, called me a racial slur under his breath. I was a long time customer and know when they're chicken is fresh. Well I stand behind this, you've lost a lot of money from this long time customer and to the owner, you're and your workers will be your downfall sad to say. Good Luck. Fire Mark He's causing you to loose customers and business. He's a waste of life up there.
Atmosphere: 1
Food: 1
Service: 1
Usually the food is edible. Today we placed an order and all of the food was cold. They didn't put no gravy, the mac and cheese was disgusting. I guess the scraped the pan and decided to sell it. The chicken was old and dry. I dont think they even had it under the heat laps. This place is pretty expensive when it comes to fried chicken. This will be the last time we order from there. But im sure there are plenty of customers that one less wont make a difference. I have never asked for my money back over food. This is the one time I would and I eat anything.
Bad service and manager never got it right after I called him he said do what you Gotta do on the Google review so I did
Atmosphere: 1
Food: 1
Service: 1
Fast and delicious
#1. Thing is that the tea that I got smelled like sewer water. I had two sips before I realized that the sick smell was my drink.
I better not get sick tonight.
I got a number (25 ) 25 chicken strips and two sides and not only was my gravy cold I couldn't get half of them mixed with spicy. For 70 dollars... Employee said they already made it and they wasn't going to change it. But I'm the customer and I'm paying almost $100.... And I requested it before they even gave us the food and paid for it. Actually ridiculous and very lazy work.
Atmosphere: 1
Food: 2
Service: 1
Felt shorted on the chicken, some of them were really small and not worth my money that I’m paying for considering I changed my mind from going to Canes to here. Very disappointed in the service and probably won’t come back again for a while. Chicken wasn’t bad but was expecting better for the wait I had to wait.
The staff was rude and got my order wrong and to top it off the food was cold and hard to chew
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered 3 tenders and a biscuit and asked for gravy. I didnt get the gravy so I went back through the drive thru to get it. Why did the manager greet me like I was paying for the gravy straight out her minimum wage check?
This place always gives great customer service. The food is fresh and the staff is very nice.
Atmosphere: 5
Food: 5
Service: 5
I normally love Chicken Express, but this location is always hit or miss. Yesterday I spent almost $50 on food for my family, and my order was completely wrong — missing okra and mashed potatoes with gravy, and my 7 Tender Dinner had old, cold tenders that were clearly not fresh.
When I called the next day to get my meal replaced, the manager (Mark) was rude, showed zero empathy, and didn’t even try to help. I called again later hoping for a different manager, but it was him again — and he actually refused to give me corporate’s contact info.
Then he told me to “dig the food out of the trash can and bring it back as proof.” That’s absolutely unacceptable behavior for a store manager.
At this point, I just want my full order replaced and for corporate to address this. The other Chicken Express locations in town are great — this one is being run very poorly and needs serious attention.
Atmosphere: 1
Food: 1
Service: 1
This place has really went down hill, after waiting 20 minutes for our food we went inside and it was just sitting there getting cold, then we get home and every meal is missing a side, they were rude about it like it was our fault they didn't put all the food in the box
Atmosphere: 1
Food: 1
Service: 1
Awesome service no matter the time I enjoy this location
Atmosphere: 5
Food: 5
Service: 5
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