Chili's in Lubbock

“This location goes above and beyond. They accidentally left one of the main entrees out of our order, however, they made the missing item quickly and even gave us a free side for the mistake. Staff was efficient and courteous. Definitely recommend this location!“

“My wife and I recently visited Chili’s, and while we love this restaurant, our experience started off a bit rough. We noticed a lot of staff standing around while customers were waiting for tables, which was frustrating. Instead of waiting, we opted to sit in the bar area, but the tables were dirty. It wasn’t until we asked for a rag to clean it ourselves that someone finally came over to wipe it down.

However, once our waitress arrived, everything turned around. She was attentive, checked on us regularly, and made sure our drinks were always filled. Her great service definitely made up for the rocky start.

Overall, while the beginning was disappointing, the excellent service we received from our waitress helped turn things around. Hopefully, management can address the initial issues to make the experience smoother for all guests.“