Chili's Grill & Bar
5805 Slide Rd, Lubbock
(806) 796-1696
Recent Reviews
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Thank you Benji for providing excellent service to my family today for lunch!
Atmosphere: 5
Food: 5
Service: 5
Took my daughter and everything was amazing.
Atmosphere: 5
Food: 5
Service: 5
If this restaurant is going to charge $25+ for a plate of food, you would think the food wouldn't be burnt or dry. Disappointing to say the least. The waitress was very nice.
Atmosphere: 2
Food: 1
Service: 4
Went in for some great drinks. Great service. Thanks to the management for setting up the TV for the baseball game.
Atmosphere: 5
Service: 5
It took some time to get seated, even with using the online check-in. Once at our table, the service was great. We were checked on frequently for refills and kept up to date on our food status. The food was great, and overall, 2 see had a great experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bottomless Chips \u0026 Salsa, Fajitas for 2, Chicken Enchilada Soup, Quesadilla, Fries, Skillet Queso, Tortilla Soup, Boneless Wings, Chicken Wings
The problem is they have food on their ceiling that even when you inform them that it's there, they did nothing to clean it. And it looks like it has been there for me quite a few weeks. It's dried on then they seem to not care. They're, I'm not a happy group of people. And then the staff lets you just sit there forever. It was quite disappointing since I had been this location years ago and it was way better than it is now, right? It doesn't seem that they have a sense of urgency and or a sense of making it a fun thing, nice dinning experience. The food was good. Not great, but good. But that was about the extent of the positive of the event that I had with that location. I called to speak to the manager to inform them about this. And the food that's on the ceiling since there, the employee who was a host that I informed did nothing about it.Did not tell anyone they didn't let it sit there so that's got to be a health hazard. They gave me the number of the district manager who doesn't answer, and then I called their corporate number, who says, Hey, leave a your information on our website. Everything seems to point to they really don't care. So my ratings here are based on my visit from current, as opposed to the way the restaurant used to be years ago. If you go there, the food is good, the service is horrible. And they really don't seem to care about making it a fun, enjoyable thing dinner out. And the company, it tells you to go to websites.If you have a problem with the serious that you had. This could be a corporate culture that has shifted since the last time. I have gone to chile's at this location, which has been a few years. Overall, there are better options with better customer service and better experiences in Texas. Then this particular establishment, and this is a particular location. Can it get better? I'm sure it can, but they need leaders. We're going to take it seriously and not let it get to this point before they possibly do something. But when I did call and talk to the manager at the location, she was very nice, but yeah, it seemed like lots of words, because all of the things that she gave me to do people, they didn't answer or the company said, leave. You're yeah comments on our website.
Atmosphere: 2
Food: 4
Service: 1
Fast service!! Never went without a drink in my hand. Thank you for being so attentive ❤️ awesome service! 🤘
Atmosphere: 5
Food: 5
Service: 5
Never disappoints!!
Atmosphere: 5
Food: 5
Service: 5
I’m so disappointed in chilis now. They are no longer serving corn on the cob… which was the only reason I ever came to chilis. I certainly didn’t come for their steak that’s almost always over cooked and small portioned.
Just mid food now, we will not be coming back. You lost a customer chilis.
Atmosphere: 4
Food: 1
Service: 4
We had a great time eating at this chili's Tina Lee was our waitress and her positive upbeat attitude had us feeling the joy.
the food was also on point she was an amazing waitress we loved it.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Father's day lunch.
Wait staff is nice and attentive. The curbside is a whole nother story. Waited 30minutes because my son likes their pizza amd fries. It was just sitting on the counter. Don't tell customers to wait for a 'ready text' if we'll never get one.
Atmosphere: 3
Food: 2
Service: 1
Tina was an excellent waitress!
Atmosphere: 5
Food: 5
Service: 5
Got the rib combo, they gave us 3 napkins 1 for each of the people at the table, the pigs must've been starved before because there was barely any meat on their either. Mashed potatoes not seasoned and couldn't even season it because there was no salt or pepper on the table. The corn was a mouthful of butter since it wasnt hot enough to melt. Everything was cold and lukewarm. The cheese sausage was gross because the food was cold so there was just cheese clups. I dont recommend eating there, very disappointed.
Atmosphere: 3
Food: 1
Service: 3
We like to go to Chili’s for their variety and current specials. It’s kind of our go to when we can’t mutually decide on anything else.
Atmosphere: 4
Food: 4
Service: 4
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