Sunday staff seem to be unable to read or just plain don’t care. This place is so hit or miss you get whiplash! Was always fantastic until a few Sundays ago , ordered two sandwiches and one without mayo. Well the no mayo sandwich was SOAKING in mayo. Said nope. Then 12/13/25 had a special $5.99 so decided to give another shot. Sandwich was absolutely as ordered with the extra beef paid for and no mayo. Today ordered two sandwiches and couldn’t eat mine immediately. Turns out they screwed up again, and the no mayo sandwich is full of it, and NOT with the extra beef I paid for. I had a $5 off 20 so that will cover the product I purchased and didn’t receive, but clearly they can’t be bothered to give a whoot about your order. I am DONE with Jimmy John’s and their poor customer service and inability to read.
Emily Ashmore
I ordered our food 30 mins before arriving and when I got there I still waited for more than 20 mins for my food.
People in here are super rude. Talking on their personal phones while having gloves and making orders. Also watched one girl come in clock in and then without washing her hands she wiped her nose and then went to the line to start making food.
I usually come here because I love jimmy John’s but jeez this was absolutely disgusting to watch and endure. DO BETTER JIMMY JOHNS!
Atmosphere: 1
Food: 4
Service: 1
Brooklynn Sandoval
Definitely rating them 5 Stars mainly because of the best customer service experience ive ever had a very sweet lady named Promise. She was so fast with taking and making my order but not only that she was absolutely the best with talking to me and others .
Atmosphere: 5
Food: 5
Service: 5
Luke Rosman
This is the most rude and Ridiculous service we have ever received at a Jimmy John’s. Wanted just a toasted turkey sandwich, would not toast a regular so had to get a country club and remove ham. It came out with 2 slices of turkey. Reordered paid again and was charged extra for “more turkey” rather than just substitute. Workers are rude as heck don’t go to this one!
Atmosphere: 1
Food: 1
Service: 1
Raymond Gurule
I went and got the ultimate Italian sub from Jimmy John's, Mrs Sammy was working the counter and show great customer service and was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Andrea Sykora
Ordered and paid for 2 sandwiches and they only gave me one
Angela Rae
Hadn’t been there forever so I wanted to test it out, extremely sad with how my sandwich came out. It was absolutely disgusting and they didn’t even make the sandwich right. Not sure why they started toasting cuz it was a horrible soggy semi warm mess. Prolly not going to this location again sadly.
Food: 1
Service: 1
Sharon Wood
Placed an order for a box meal with a Club Lulu and a lemon cookie. They were out of lemon cookies and they compensated with a cookie and brownie. Thank you for that. But I found a slice of cheese on my sandwich looked like provolone. Club Lulu does not have cheese on it and I don't like cheese on my sandwich. As much as I like Jimmy John's. I started to be very disappointed in them. I always order Club Lulu and have never got cheese on it. What happened?
Food: 5
Service: 5
Mighy Guy
bread was so hard i could knock my wife out with it
First time at a Jimmy John's. They only have white bread in the sub roll. The wheat is only offered in a sandwich type bread. Our roll could have been fresher, we had the Italian and it was eatable, the turkey tom on wheat was nothing to write home about either.
Jersey Mike's it a bit more expensive, but well worth it.
Atmosphere: 2
Food: 2
Service: 2
Trinda Baker
They are getting slower everytime I go. They need to hire more people to keep up with the demand during peak hours. The employees that are working need to focus on the customers and not talk to friends or family while they are busy.
Atmosphere: 3
Food: 4
Service: 2
Carson Jewell
Service sucks do not recommend but the food is good
Atmosphere: 3
Food: 4
Service: 1
Jacquelyn Worley
Awful. I ordered online in advance before arriving. There was only one car in the drive thru and I had my kid with me so I asked in the drive thru if I could pick up my online order through there. He said yes they had it ready pull around. After the car in front of me left I sat at the window for over 10 minutes and no one acknowledged me at all. FINALLY he comes to the window to ask if I had a sandwich that I didn’t order. I told him no I was the online order. He says “oh one sec” and walks over and grabs my order immediately. It has been ready that entire time… then the sandwich was AWFUL. 90% bread. Only the bites on the far inside of the sandwich had any meat in them. The rest was just bread and lettuce. The chicken had zero flavor. We will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Veronica Grizzle
My first time trying Jimmy John’s on my lunch break ordered a toasted roast beef and cheddar with no onions or horse radish. Went thru the drive thru the sweet girl at the drive thru stated the system was down provide my sandwiches to me I check and there was onions and horse radish I parked went inside and kindly informed them that it had horse radish and onions the lady at the drive thru informed the lady making the sandwich (Sammy) than Sammy asked rudely”was it on the receipt” i than showed her it was she opened the sandwich and said there is no onions or horse radish i informed her there was the crisp onions were on the sandwich she slammed the sandwich into the trash beside her I asked what was her name she said “im going to fix it “ i said I understand that but u are very rude I would like to speak to a manager and she stated she was the manager I asked for a corporate number and she said to google it as my first time there im very disappointed the type of customer service I was provide especially from the “manager”
Sunday staff seem to be unable to read or just plain don’t care. This place is so hit or miss you get whiplash! Was always fantastic until a few Sundays ago , ordered two sandwiches and one without mayo. Well the no mayo sandwich was SOAKING in mayo. Said nope. Then 12/13/25 had a special $5.99 so decided to give another shot. Sandwich was absolutely as ordered with the extra beef paid for and no mayo. Today ordered two sandwiches and couldn’t eat mine immediately. Turns out they screwed up again, and the no mayo sandwich is full of it, and NOT with the extra beef I paid for. I had a $5 off 20 so that will cover the product I purchased and didn’t receive, but clearly they can’t be bothered to give a whoot about your order. I am DONE with Jimmy John’s and their poor customer service and inability to read.
I ordered our food 30 mins before arriving and when I got there I still waited for more than 20 mins for my food.
People in here are super rude. Talking on their personal phones while having gloves and making orders. Also watched one girl come in clock in and then without washing her hands she wiped her nose and then went to the line to start making food.
I usually come here because I love jimmy John’s but jeez this was absolutely disgusting to watch and endure. DO BETTER JIMMY JOHNS!
Atmosphere: 1
Food: 4
Service: 1
Definitely rating them 5 Stars mainly because of the best customer service experience ive ever had a very sweet lady named Promise.
She was so fast with taking and making my order but not only that she was absolutely the best with talking to me and others .
Atmosphere: 5
Food: 5
Service: 5
This is the most rude and Ridiculous service we have ever received at a Jimmy John’s. Wanted just a toasted turkey sandwich, would not toast a regular so had to get a country club and remove ham. It came out with 2 slices of turkey. Reordered paid again and was charged extra for “more turkey” rather than just substitute. Workers are rude as heck don’t go to this one!
Atmosphere: 1
Food: 1
Service: 1
I went and got the ultimate Italian sub from Jimmy John's, Mrs Sammy was working the counter and show great customer service and was very friendly.
Atmosphere: 5
Food: 5
Service: 5
Ordered and paid for 2 sandwiches and they only gave me one
Hadn’t been there forever so I wanted to test it out, extremely sad with how my sandwich came out. It was absolutely disgusting and they didn’t even make the sandwich right. Not sure why they started toasting cuz it was a horrible soggy semi warm mess. Prolly not going to this location again sadly.
Food: 1
Service: 1
Placed an order for a box meal with a Club Lulu and a lemon cookie. They were out of lemon cookies and they compensated with a cookie and brownie. Thank you for that. But I found a slice of cheese on my sandwich looked like provolone. Club Lulu does not have cheese on it and I don't like cheese on my sandwich. As much as I like Jimmy John's. I started to be very disappointed in them. I always order Club Lulu and have never got cheese on it. What happened?
Food: 5
Service: 5
bread was so hard i could knock my wife out with it
Atmosphere: 1
Food: 1
Service: 1
#17 in my opinion is the best ever
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
First time at a Jimmy John's. They only have white bread in the sub roll. The wheat is only offered in a sandwich type bread. Our roll could have been fresher, we had the Italian and it was eatable, the turkey tom on wheat was nothing to write home about either.
Jersey Mike's it a bit more expensive, but well worth it.
Atmosphere: 2
Food: 2
Service: 2
They are getting slower everytime I go. They need to hire more people to keep up with the demand during peak hours. The employees that are working need to focus on the customers and not talk to friends or family while they are busy.
Atmosphere: 3
Food: 4
Service: 2
Service sucks do not recommend but the food is good
Atmosphere: 3
Food: 4
Service: 1
Awful. I ordered online in advance before arriving. There was only one car in the drive thru and I had my kid with me so I asked in the drive thru if I could pick up my online order through there. He said yes they had it ready pull around. After the car in front of me left I sat at the window for over 10 minutes and no one acknowledged me at all. FINALLY he comes to the window to ask if I had a sandwich that I didn’t order. I told him no I was the online order. He says “oh one sec” and walks over and grabs my order immediately. It has been ready that entire time… then the sandwich was AWFUL. 90% bread. Only the bites on the far inside of the sandwich had any meat in them. The rest was just bread and lettuce. The chicken had zero flavor. We will not be returning.
Atmosphere: 2
Food: 1
Service: 1
My first time trying Jimmy John’s on my lunch break ordered a toasted roast beef and cheddar with no onions or horse radish. Went thru the drive thru the sweet girl at the drive thru stated the system was down provide my sandwiches to me I check and there was onions and horse radish I parked went inside and kindly informed them that it had horse radish and onions the lady at the drive thru informed the lady making the sandwich (Sammy) than Sammy asked rudely”was it on the receipt” i than showed her it was she opened the sandwich and said there is no onions or horse radish i informed her there was the crisp onions were on the sandwich she slammed the sandwich into the trash beside her I asked what was her name she said “im going to fix it “ i said I understand that but u are very rude I would like to speak to a manager and she stated she was the manager I asked for a corporate number and she said to google it as my first time there im very disappointed the type of customer service I was provide especially from the “manager”
Atmosphere: 1
Food: 1
Service: 1
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