We walked in excited to actually get to eat these donuts. Well we waited and nobody greeted us for our order we just sood there until a lady stopped and said what do you need (not politely) we proceed to order we made 2 separate orders. As we waited the coffee was almost handed to some other people then they just sat it down, without trying to let us know its ours and the exact same thing happened woth the donuts, there was only 5 ppl there they did not try and get our attention or anything.
Atmosphere: 1
Food: 3
Service: 1
Noemi Hernandez
Every time I go to Lubbock from Midland I have to take at least 4 dozens back home. The plain glazed are the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen
Sammie Bryant
I wish I could give no stars. This place is terrible. The people working on Sunday December 7th was absolutely terrible. I am a General Manager and have been in customer service for 15 years. I've left a bad review before because I get we all have bad days, but I couldn't believe the disrespect and attitude they gave. My 2 year old son just wanted a snoopy donut and they were so rude at the drive thru and then I eventually went inside to get the donut and the black female doing the register, said are you the one that was loud? Which i wasn't l loud at all. I was very calm in the druve thru. I just seriously couldn't believe these people working. I feel really bad for this GM that runs this store.
Atmosphere: 1
Food: 1
Service: 1
Rafael Hernandez Jr.
Employee was smiling. Place very clean. Parking area was very clean. Plenty of parking. No waiting period for order to be completed.
Atmosphere: 5
Food: 5
Service: 5
Big Sister Little Brother
Came in at 10:36 asked if they were fresh like hot , not cold , No one wants cold donuts if that’s what I wanted I would of went to another donut shop , Kinda disappointed, Therefor 1 star If I could give 0 stars ! I would , $1.99 for a cold donut when I could of just got one from my local dealer …. I wanted it hot , asked “ are they fresh “ young black lady said yes they are , she lied
Food: 1
Brenda Saucedo
Ordered donuts days before online thinking the order would be complete and they didn’t have half my order. Disappointing. I would think it’s first come first serve.
B Monroe
They always out of raspberry filled donuts 🍩
Atmosphere: 3
Food: 5
Service: 3
Lexi Aulgur
Front counter lady tried to give me half a cup of hot chocolate like I was going too just be cool with it it's not my fault your machine doesn't work I want what I paid for yes she did make a second one so I could fill my cup but it's ridiculous too have to ask
Tina Knelsen
Doughnuts were good but we ordered hot coffee and when they gave it to us it was cold!
First and only time going to crispy Kream not a fan of their pumpkin spice asked for a hot coffee gave me luke warm awful and cashier today clueless about very limited coffee options and luke warm hot coffee really
Food: 1
Service: 1
Domenek
I walked to Krispy Kreme not once but twice they still had fresh donuts coming off the line. After purchasing both times and finding out they had given me cold donuts I asked if I could have fresh ones. They refused both times. Saying nope they can't . Wouldn't even give me a reason either. Both times they had hundreds of fresh donuts still coming off the line. This was at the Lubbock tx location. Horrible horrible customer service.
Aaron S.
Thrift donuts did not taste the same as I am accustom to eating. They were more dense and the glaze was not as sweet. Sorta disappointed.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Glazed Donuts, Original Glazed Dozen
Hella Hogan
Krispy Kreme needs to fire everyone! We ordered at the drive thru. Whomever took our order didn't tell anyone our order. We got to the window and were greeted by another employee with an attitude. We repeated our order to him and he got it wrong. He then got angry because he had to fix it. The donuts were not even worth hassle. Shameful behavior. Zero work ethic and no pride in the product. Gross!
Atmosphere: 1
Food: 1
Service: 1
Crystal Rios
Put my order in online and I got something completely different I was passing threw v the town i live 3 hrs away and they got it all wrong i got stuff I didn't like it at all. So trash they went.
Always stop by when visiting Lubbock
Atmosphere: 4
Food: 5
Service: 5
We walked in excited to actually get to eat these donuts. Well we waited and nobody greeted us for our order we just sood there until a lady stopped and said what do you need (not politely) we proceed to order we made 2 separate orders. As we waited the coffee was almost handed to some other people then they just sat it down, without trying to let us know its ours and the exact same thing happened woth the donuts, there was only 5 ppl there they did not try and get our attention or anything.
Atmosphere: 1
Food: 3
Service: 1
Every time I go to Lubbock from Midland I have to take at least 4 dozens back home. The plain glazed are the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Glazed Dozen
I wish I could give no stars. This place is terrible. The people working on Sunday December 7th was absolutely terrible. I am a General Manager and have been in customer service for 15 years. I've left a bad review before because I get we all have bad days, but I couldn't believe the disrespect and attitude they gave. My 2 year old son just wanted a snoopy donut and they were so rude at the drive thru and then I eventually went inside to get the donut and the black female doing the register, said are you the one that was loud? Which i wasn't l loud at all. I was very calm in the druve thru. I just seriously couldn't believe these people working. I feel really bad for this GM that runs this store.
Atmosphere: 1
Food: 1
Service: 1
Employee was smiling. Place very clean. Parking area was very clean. Plenty of parking. No waiting period for order to be completed.
Atmosphere: 5
Food: 5
Service: 5
Came in at 10:36 asked if they were fresh like hot , not cold ,
No one wants cold donuts if that’s what I wanted I would of went to another donut shop ,
Kinda disappointed,
Therefor 1 star
If I could give 0 stars !
I would ,
$1.99 for a cold donut when I could of just got one from my local dealer ….
I wanted it hot , asked “ are they fresh “ young black lady said yes they are , she lied
Food: 1
Ordered donuts days before online thinking the order would be complete and they didn’t have half my order. Disappointing. I would think it’s first come first serve.
They always out of raspberry filled donuts 🍩
Atmosphere: 3
Food: 5
Service: 3
Front counter lady tried to give me half a cup of hot chocolate like I was going too just be cool with it it's not my fault your machine doesn't work I want what I paid for yes she did make a second one so I could fill my cup but it's ridiculous too have to ask
Doughnuts were good but we ordered hot coffee and when they gave it to us it was cold!
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
First and only time going to crispy Kream not a fan of their pumpkin spice asked for a hot coffee gave me luke warm awful and cashier today clueless about very limited coffee options and luke warm hot coffee really
Food: 1
Service: 1
I walked to Krispy Kreme not once but twice they still had fresh donuts coming off the line. After purchasing both times and finding out they had given me cold donuts I asked if I could have fresh ones. They refused both times. Saying nope they can't . Wouldn't even give me a reason either. Both times they had hundreds of fresh donuts still coming off the line. This was at the Lubbock tx location. Horrible horrible customer service.
Thrift donuts did not taste the same as I am accustom to eating. They were more dense and the glaze was not as sweet. Sorta disappointed.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Glazed Donuts, Original Glazed Dozen
Krispy Kreme needs to fire everyone! We ordered at the drive thru. Whomever took our order didn't tell anyone our order. We got to the window and were greeted by another employee with an attitude. We repeated our order to him and he got it wrong. He then got angry because he had to fix it. The donuts were not even worth hassle. Shameful behavior. Zero work ethic and no pride in the product. Gross!
Atmosphere: 1
Food: 1
Service: 1
Put my order in online and I got something completely different I was passing threw v the town i live 3 hrs away and they got it all wrong i got stuff I didn't like it at all. So trash they went.
Atmosphere: 1
Food: 1
Service: 2
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