I went to Krispy Kreme this morning at 9 am to get hot donuts as I am able to at other locations even at 11 pm. I asked if the donuts were fresh, and was told they were, to only receive cold donuts that felt as if they had been refrigerated. Donut holes were horrible as well. Not as advertised. The girl also struggled with my order. Since this location is the only one for in our area, please do better!
Dinuts have doubled in price since the last time i visited.
Food: 5
Service: 5
Recommended dishes: Glazed Donuts
amir shahin
Their donuts are too sweet for me!
Atmosphere: 3
Food: 2
Service: 4
Cathy Gonzales
DO NOT WASTE YOUR $$$! If I could give a “no star” I would. Spent almost $5 for hard and squished donut dots. I should have known when the guy grabbed a pre-package small cup of dots, that they were going to be horrible. Sure enough I got random number of 11donut dots crammed in a small cup. The dots were old, the glaze on them was starting to separate from the dot causing them to be soggy. The powdered ones were hard. Never again!!! 👎🏻
I went there to get a donut for my children. They all wanted the same donut, but they wouldn't sell me the same one, so I had to walk out with all my children sad. I just couldn't make the difference with my children. Give one child the donut they want and not the other, so we just walked out.
Yvonne Gutierrez
Terrible customer service. I would like to contact the owner about how rude the manager was and one of their employees.
D Dunlap
Rude staff, they all act like they would rather be anywhere but work. Cold donuts even in the morning. Donuts tasted old at 9am. Horrible overall experience. You should fire every single one of your current employees, shut down, train new employees, and start over.
Amber “Snowflake” ******
This place has seriously gone downhill, went in at 3pm and the only option for a donut was chocolate. There are never enough donuts and no kind of options for selections when going here. This used to be our favorite place for donuts but for the last three years since being in Lubbock it is one of the worst. Please do something about it and serve the people who want to give you their business.
Colette Williams
This is probably the most pitiful Krispy Kreme we've ever been to or even ordered from. Went online around noon to place an order for pickup. They had none available. Not a single donut to purchase.
Service: 1
D'Angelo Lucio
Terrible attitudes & customer service. I was very disappointed with the hostile/aggravated attitude I received. Hopefully sometime down the road I will try it again and the appropriate actions to correct the service will be implemented and the experience will be improved. For now I do not recommend this place. Spend your money else where.
We love Krispy Kreme, but the women working there seemed like she didn’t care to be there. Wasn’t too impressed but we got some good donuts.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Glazed Donuts
Cleo Haven
The workers here are rude and miserable. This was my first time trying the donuts here. I think I’ll just stay home.
Atmosphere: 1
Service: 1
Addy Perez Guerrero
Stopped in for the hot donuts and the employees are rude and I told the young man at the counter that the straws were soaked in coffee he did nothing. They will ignore you. I do not recommend the lobby at all!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Glazed Donuts
Billy J Wilborn
I waited at the drive through window for over 10mins and was never acknowledged. Will not be going back!!
Service: 1
Jessica Kaufman
The employees aren’t welcoming at all. The last time i ordered assorted dots online they called me and told they only had original.. I didn’t ask for them to refund me the difference I just went with it… and the second time i ordered them in person they were really cold and had glazed and powdered and that’s it.
I went to Krispy Kreme this morning at 9 am to get hot donuts as I am able to at other locations even at 11 pm. I asked if the donuts were fresh, and was told they were, to only receive cold donuts that felt as if they had been refrigerated. Donut holes were horrible as well. Not as advertised. The girl also struggled with my order. Since this location is the only one for in our area, please do better!
Food: 1
Service: 1
Recommended dishes: Glazed Donuts, 10 Count Assorted Doughnut Dots, 10 Count Original Glazed Doughnut Dots
Dinuts have doubled in price since the last time i visited.
Food: 5
Service: 5
Recommended dishes: Glazed Donuts
Their donuts are too sweet for me!
Atmosphere: 3
Food: 2
Service: 4
DO NOT WASTE YOUR $$$! If I could give a “no star” I would. Spent almost $5 for hard and squished donut dots. I should have known when the guy grabbed a pre-package small cup of dots, that they were going to be horrible. Sure enough I got random number of 11donut dots crammed in a small cup. The dots were old, the glaze on them was starting to separate from the dot causing them to be soggy. The powdered ones were hard. Never again!!! 👎🏻
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: 10 Count Assorted Doughnut Dots
I went there to get a donut for my children. They all wanted the same donut, but they wouldn't sell me the same one, so I had to walk out with all my children sad. I just couldn't make the difference with my children. Give one child the donut they want and not the other, so we just walked out.
Terrible customer service. I would like to contact the owner about how rude the manager was and one of their employees.
Rude staff, they all act like they would rather be anywhere but work. Cold donuts even in the morning. Donuts tasted old at 9am. Horrible overall experience. You should fire every single one of your current employees, shut down, train new employees, and start over.
This place has seriously gone downhill, went in at 3pm and the only option for a donut was chocolate. There are never enough donuts and no kind of options for selections when going here. This used to be our favorite place for donuts but for the last three years since being in Lubbock it is one of the worst. Please do something about it and serve the people who want to give you their business.
This is probably the most pitiful Krispy Kreme we've ever been to or even ordered from. Went online around noon to place an order for pickup. They had none available. Not a single donut to purchase.
Service: 1
Terrible attitudes & customer service. I was very disappointed with the hostile/aggravated attitude I received. Hopefully sometime down the road I will try it again and the appropriate actions to correct the service will be implemented and the experience will be improved. For now I do not recommend this place. Spend your money else where.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
We love Krispy Kreme, but the women working there seemed like she didn’t care to be there. Wasn’t too impressed but we got some good donuts.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Glazed Donuts
The workers here are rude and miserable. This was my first time trying the donuts here. I think I’ll just stay home.
Atmosphere: 1
Service: 1
Stopped in for the hot donuts and the employees are rude and I told the young man at the counter that the straws were soaked in coffee he did nothing. They will ignore you. I do not recommend the lobby at all!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Glazed Donuts
I waited at the drive through window for over 10mins and was never acknowledged. Will not be going back!!
Service: 1
The employees aren’t welcoming at all. The last time i ordered assorted dots online they called me and told they only had original.. I didn’t ask for them to refund me the difference I just went with it… and the second time i ordered them in person they were really cold and had glazed and powdered and that’s it.
Atmosphere: 1
Food: 1
Service: 2
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