LongHorn Steakhouse
4805 S Loop 289 Suite 500, Lubbock
(806) 783-0015
Recent Reviews
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4805 S Loop 289 Suite 500, Lubbock
(806) 783-0015
They were completely understaff and had ALL the sections full! but our server pulled through she was also working the bar area. Having worked in the service industry we were so impressed with our server!
Atmosphere: 5
Food: 5
Service: 5
I am beyond words for when it comes to the managing staff. I came in tonight with my family, my server was so attentive and so kind. I really appreciated their service and how apologetic they were for their way things came out. My food came out completely wrong, I don’t understand how that happens but okay. What really got me upset was sitting at my table with my children and hearing their “manager” scream at them for throwing dishes. I had to distract my children so they didn’t pay attention to the yelling coming from the kitchen. The staff was delightful, the manager; do better. This is not how west Texas does it, please gather yourself rather than screaming at your staff.
Atmosphere: 2
Food: 3
Service: 5
I went to eat there Friday night and my server Tera was amazing she gave the best service for our 20 top. But I could hear there manager yelling and demeaning the service staff the entire night. You could hear her from the back from across the restaurant bullying the staff and screamig. This is not a good manger and needs to be reevaluated as a team member. The service was so amazing but the management needs a big fix.
Atmosphere: 1
Food: 3
Service: 5
My server Tera was so amazing! She is the best server ever! Will definitely go back for the food but for her!!!
Atmosphere: 3
Food: 3
Service: 5
Went tonight and Brooke my server was amazing she treated us so well but we sat by the kitchen and could hear her manager yelling at the entire staff I over heard that her name was Jessica from another staff member she was nothing but disrespectful to the staff and yelling at them all night…was sitting next to kitchen and she was mean to almost every staff memebrr I heard her talk to. She needs to be evaluated as a manager and staff member. Fire this manger keep your amazing serving staff
Atmosphere: 2
Food: 2
Service: 5
Went tonight the service was amazing but the manager Jessica is the worst…could hear her yelling from a mile away from the kitchen disrespectful to her staff sad to see them work so hard and be mistreated.
Atmosphere: 2
Food: 1
Service: 5
The food was ok, was disappointed me the most was the service. I'm not to have any issues but the server was terrible but I can't complete b upset. They took care of the situation best way possible by deducting a large amount of my total bill. The wine was not great either, the need better sweet red wine. The floor was very dirty as well.
Have eaten here before. The server was pleasant and we had no issues, yet service was quite slow despite having a half empty restaurant. Tonight, the steak ordered was unusually tough. Other experiences here were far better. Perhaps an off night, yet to keep customers coming into a business, you can't afford to charge full price and deliver less than 100%.
Atmosphere: 4
Food: 3
Service: 3
If you are looking for a great place to sit back and wait for a little bit and chit chat with the family or friends
Atmosphere: 5
Food: 5
Service: 4
Beautiful interior. Delicious steaks. It was not busy when I arrived. So wait time was minimal. Good hostess.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice atmosphere, quiet though may be less of that on a busy day. Really enjoyed the meal
Atmosphere: 5
Food: 5
Service: 4
Ordered a our favorite filet, was served a small tough low grade sirloin. I told our server and nothing was done. We get our check and was told oh no we served the wrong order and was not offered the filet but charged for the sirloin I didn't eat.
Atmosphere: 3
Food: 2
Service: 3
First time eating here and my whole family loved it. We ordered 4 different entrees and an appetizer and everything was awesome. Our server was genuinely very nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
The steaks and chicken breast were over seasoned with salt that is all you could taste is salt. When ordering your steak medium well, it came out well done and overcooked and very dry. Paid too much for the foods outcome. Im pretty sure we won’t go back.
Atmosphere: 2
Food: 1
Service: 2
Our waitress was not friendly at all she seem miserable too be there and not check on us one time unless to bring the check!
Atmosphere: 5
Food: 3
Service: 1
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