Worst McAlister’s I’ve ever visited. I think this the second 1-Star I’ve given ever. Walked right up to the counter ordered and waited over 45 minutes when the restaurant was nearly empty for sandwich and a spud. Direct reflection of management. Whoever opened this franchise in Lubbock should close the doors. Your GM is running it into the ground. Ten tables sitting completely dirty, unbussed. Save your money and go somewhere else. This is also the only McAlister’s I’ve ever been to. that didn’t offer a military discount. Not sure who was working.
Atmosphere: 1
Food: 3
Service: 1
Joseph P
This place is always slow because of the construction yet it still takes three business days to place your order and get your food. Ive even gone in just for a glass of tea and it took 20 minutes.
Atmosphere: 3
Food: 4
Service: 1
Lacausha Johnson
I called to see if they had potatoes before I drove to this location and they lied to me
Atmosphere: 1
Food: 1
Service: 1
Brad Friesen
$8 for a 16oz bowl of soup seems excessive.
The chicken noodle soup was very good. The portion seemed small.
Atmosphere: 5
Food: 5
Service: 5
Michelle Moncada
Fran is an angel on earth! She was caring and helped me get my order to go promptly bc I was not feeling well and she could tell I just needed help. Thank you for being a good person in the big world!
Atmosphere: 5
Food: 5
Service: 5
Jeff
Tried the New Yorker sandwich. If your a pastrami lover, but hold the sour kraut then this is your sandwich. Not like pastrami NYC, but will do for West Texas. Checkout the two inches of meat in the pic. Usually, I include a pic of my wife's food. Not today, her beef and cheddar had less than one piece of meat. Not good. Momma is not happy.
Atmosphere: 3
Food: 4
Service: 3
Christie A
Got to try McAlister's Deli for the first time while visiting Lubbock, TX from CA.. Their prices are low compared to where I'm from .. about a $5+ difference for a similar sandwich, not to mention the free side that comes with it. Sandwiches are made with quality ingredients & side offerings are plenty. I got a free large iced tea for my first time ordering thru the app. It was so refreshing, and brewed perfectly. Employees are friendly & dining room is tidy. Recommend.
Atmosphere: 5
Food: 5
Service: 5
Matthew Winfree
The restaurant was nearly empty with one girl at the counter and possibly 1 or 2 kitchen staff. Table seating was immediate but the wait on food was way too long. Potatoes were barely warm. It's unfortunate as these restaurants used to be great, and they are now a far cry from that. No trash cans in the restroom after hand washing. No offers for refills.
Atmosphere: 1
Food: 3
Service: 2
Dallas Graves
Always a great place
Atmosphere: 5
Food: 5
Service: 5
Rayna Wynne
Just ordered s spud max delivered to my hotel. It had no bacon and no sour cream.
Facilty very clean, staff friendly, foos service was quick with food appearances being great. Overall the food quality was good, but I think lacking in a pop of flavor. Potato (spuds) had great toppings but under the toppings was dry. Cheese steak sandwich was fair, the beef could use additional seasoning and a spread of cheese besides the melted topping of cheese. The Au Jus was more like a beef broth soup lacking in flavor.
Atmosphere: 5
Food: 4
Service: 5
Candy c Acosta
Whats going on with the restaurant they cancel my order (lunch) cause of no chicken no dressing the girl taking orders is almost laying on top of the counter with no breath service is so slow!!!! As a manager go run to the store and grab some damn Craser Dressing !!! No wonder every time I pass thru there this place is empty. Sad cause I love there food, there service just sucks now!!!!
Atmosphere: 1
Food: 1
Service: 1
Emily Durkin
understaffed and slow.
Esmi Leija
Love it!
Atmosphere: 5
Food: 5
Service: 5
Erika Bowles
We had a last minute catering order during a large dust storm. They were wonderful to work with and accommodated our struggles with the ordering system. They even adjusted the dessert on a gluten free order with fruit, even though we did not ask for that. They noticed the special request for bread and gave fruit for dessert so that individual could still have something. They worked in a relatively short period of time to put together boxed meals for over 20 people. The staff were all pleasant and very helpful during the process. We appreciated their patience and attentiveness to our order, even when they were busy with other customers.
Worst McAlister’s I’ve ever visited. I think this the second 1-Star I’ve given ever. Walked right up to the counter ordered and waited over 45 minutes when the restaurant was nearly empty for sandwich and a spud. Direct reflection of management. Whoever opened this franchise in Lubbock should close the doors. Your GM is running it into the ground. Ten tables sitting completely dirty, unbussed. Save your money and go somewhere else. This is also the only McAlister’s I’ve ever been to. that didn’t offer a military discount. Not sure who was working.
Atmosphere: 1
Food: 3
Service: 1
This place is always slow because of the construction yet it still takes three business days to place your order and get your food. Ive even gone in just for a glass of tea and it took 20 minutes.
Atmosphere: 3
Food: 4
Service: 1
I called to see if they had potatoes before I drove to this location and they lied to me
Atmosphere: 1
Food: 1
Service: 1
$8 for a 16oz bowl of soup seems excessive.
The chicken noodle soup was very good.
The portion seemed small.
Atmosphere: 5
Food: 5
Service: 5
Fran is an angel on earth! She was caring and helped me get my order to go promptly bc I was not feeling well and she could tell I just needed help. Thank you for being a good person in the big world!
Atmosphere: 5
Food: 5
Service: 5
Tried the New Yorker sandwich. If your a pastrami lover, but hold the sour kraut then this is your sandwich. Not like pastrami NYC, but will do for West Texas. Checkout the two inches of meat in the pic. Usually, I include a pic of my wife's food. Not today, her beef and cheddar had less than one piece of meat. Not good. Momma is not happy.
Atmosphere: 3
Food: 4
Service: 3
Got to try McAlister's Deli for the first time while visiting Lubbock, TX from CA.. Their prices are low compared to where I'm from .. about a $5+ difference for a similar sandwich, not to mention the free side that comes with it. Sandwiches are made with quality ingredients & side offerings are plenty. I got a free large iced tea for my first time ordering thru the app. It was so refreshing, and brewed perfectly. Employees are friendly & dining room is tidy. Recommend.
Atmosphere: 5
Food: 5
Service: 5
The restaurant was nearly empty with one girl at the counter and possibly 1 or 2 kitchen staff. Table seating was immediate but the wait on food was way too long. Potatoes were barely warm. It's unfortunate as these restaurants used to be great, and they are now a far cry from that. No trash cans in the restroom after hand washing. No offers for refills.
Atmosphere: 1
Food: 3
Service: 2
Always a great place
Atmosphere: 5
Food: 5
Service: 5
Just ordered s spud max delivered to my hotel. It had no bacon and no sour cream.
Food: 1
Service: 1
Restaurantji Recommends
Facilty very clean, staff friendly, foos service was quick with food appearances being great. Overall the food quality was good, but I think lacking in a pop of flavor. Potato (spuds) had great toppings but under the toppings was dry. Cheese steak sandwich was fair, the beef could use additional seasoning and a spread of cheese besides the melted topping of cheese. The Au Jus was more like a beef broth soup lacking in flavor.
Atmosphere: 5
Food: 4
Service: 5
Whats going on with the restaurant they cancel my order (lunch) cause of no chicken no dressing the girl taking orders is almost laying on top of the counter with no breath service is so slow!!!! As a manager go run to the store and grab some damn Craser Dressing !!! No wonder every time I pass thru there this place is empty. Sad cause I love there food, there service just sucks now!!!!
Atmosphere: 1
Food: 1
Service: 1
understaffed and slow.
Love it!
Atmosphere: 5
Food: 5
Service: 5
We had a last minute catering order during a large dust storm. They were wonderful to work with and accommodated our struggles with the ordering system. They even adjusted the dessert on a gluten free order with fruit, even though we did not ask for that. They noticed the special request for bread and gave fruit for dessert so that individual could still have something. They worked in a relatively short period of time to put together boxed meals for over 20 people. The staff were all pleasant and very helpful during the process. We appreciated their patience and attentiveness to our order, even when they were busy with other customers.
Atmosphere: 5
Food: 5
Service: 5
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