I had an amazing experience at this location. The person who took my order at the drive thru was fantastic, the person who handled my payment was very nice, and looked me in the eye when engaging me in a friendly conversation while she handled the transaction. The young man at the food pick up window also very nice. My food was given to me quickly, and it was dang near perfect. It was cooked properly, and it was made properly, meaning everything was stacked the way it should be, nothing hanging out one side and barely on the sandwich. The taste was fantastic! Made my morning, and I’ll definitely be back.Parking: There was plenty of parking available, and the parking lot was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcmuffin
Zachary Lundberg
This McDonald's is notorious for getting your order wrong, or not including items that were purchased. The wife picked up food and when she got home 2 of the entrées were missing, so we had to drive back up there to get them. We were blamed stating that "You drove off to fast." When we asked if that was everything and were told yes.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: French Fries, Chicken Nugget, Happy Meal, Mcmuffin
Courtenay Carter
Please find another location. I ended up leaving due to unnecessary attitude from employee in the drive through. I’m still in disbelief.
Service: 1
Velma Gonzalez
Good food fast
Food: 5
Service: 4
Recommended dishes: Mcmuffin
T X
All four times I’ve come here the food has been wrong. Twice I came back to get it remade and it was wrong again. Something is always missing from the order. Be prepared for high prices, slow wait times and wrong orders.
Atmosphere: 1
Food: 1
Service: 1
Allison Gonzalez
Decided to stop at this location. Probably the worst mc Donald’s. The set up inside is horrible. None of the employees can see the customers walk in the building. Just standing in line for almost 10 minutes. I guess customers are more important in drive thru that lobby. When I walked in there were 3 people that was waiting on their food for a long time.
Service: 1
Viola Ojeda
Can be a bit faster and get orders right more often than wrong. Kids love nuggets.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: French Fries, Chicken Nugget
D C
My experience was on par with what I'd hope to get from other locations. Maybe I got lucky compared to others?
Larry Herrera
I have never left a review before, but this McDonald’s is ridiculous! I’ve been 3 times since it opened and each time my order is wrong and sometimes have to wait 20-30min!
Great customer service by from front lady went over beyond to help was very kind to my toddler even gave me refill food was fresh yummy thank you for giving great service ?Kid-friendliness: So careing for little ones too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Nugget, McDonald's Big Mac
Brian Cooper
Newest McDonald's is already the worst in Lubbock. Manager loudly complaining about his employees while ignoring me standing at the front counter for 10 minutes. Maybe it's time for some self-reflection sir.
Atmosphere: 2
Food: 3
Service: 1
Jaime Quintero Jr
Came in at 10:30 was told they are closed even though the sign on the window says 11 and online it says 11 but when I explained to them that according to their hours they’re open till and she’s like no we’re close and that’s what it is
Courtney Cole
Rude employees and you have to wait 20+ minutes only to be given the incorrect food.
Atmosphere: 1
Food: 1
Service: 1
n l
"I want to say that breakfast was delicious and satisfying! The cherry on top was the amazing customer service provided by Deloris and Mel. Their warm and friendly attitude truly made my day and added an extra layer of joy to my dining experience. Thank you for making me feel valued and appreciated as a customer! I understand that only some orders are going to be wrong, but they try their best and are always happy to help. If we all took just one minute of our day to write a review because someone made us feel happy, the world would be an amazing place. So here's to positivity and being happy to help serve people. Deloris and Mel are people-people and are always happy to help you their whole life. I love this place; it's my go-to for breakfast." remember, only people who want to complain about everything leave half-hearted, words and never leave anything positive
Worst McDonalds in Lubbock. Awful
Atmosphere: 1
Food: 1
Service: 1
I had an amazing experience at this location. The person who took my order at the drive thru was fantastic, the person who handled my payment was very nice, and looked me in the eye when engaging me in a friendly conversation while she handled the transaction. The young man at the food pick up window also very nice. My food was given to me quickly, and it was dang near perfect. It was cooked properly, and it was made properly, meaning everything was stacked the way it should be, nothing hanging out one side and barely on the sandwich. The taste was fantastic! Made my morning, and I’ll definitely be back.Parking: There was plenty of parking available, and the parking lot was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcmuffin
This McDonald's is notorious for getting your order wrong, or not including items that were purchased. The wife picked up food and when she got home 2 of the entrées were missing, so we had to drive back up there to get them. We were blamed stating that "You drove off to fast." When we asked if that was everything and were told yes.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: French Fries, Chicken Nugget, Happy Meal, Mcmuffin
Please find another location. I ended up leaving due to unnecessary attitude from employee in the drive through. I’m still in disbelief.
Service: 1
Good food fast
Food: 5
Service: 4
Recommended dishes: Mcmuffin
All four times I’ve come here the food has been wrong. Twice I came back to get it remade and it was wrong again. Something is always missing from the order. Be prepared for high prices, slow wait times and wrong orders.
Atmosphere: 1
Food: 1
Service: 1
Decided to stop at this location. Probably the worst mc Donald’s. The set up inside is horrible. None of the employees can see the customers walk in the building. Just standing in line for almost 10 minutes. I guess customers are more important in drive thru that lobby. When I walked in there were 3 people that was waiting on their food for a long time.
Service: 1
Can be a bit faster and get orders right more often than wrong. Kids love nuggets.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: French Fries, Chicken Nugget
My experience was on par with what I'd hope to get from other locations. Maybe I got lucky compared to others?
I have never left a review before, but this McDonald’s is ridiculous! I’ve been 3 times since it opened and each time my order is wrong and sometimes have to wait 20-30min!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great customer service by from front lady went over beyond to help was very kind to my toddler even gave me refill food was fresh yummy thank you for giving great service ?Kid-friendliness: So careing for little ones too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Nugget, McDonald's Big Mac
Newest McDonald's is already the worst in Lubbock. Manager loudly complaining about his employees while ignoring me standing at the front counter for 10 minutes. Maybe it's time for some self-reflection sir.
Atmosphere: 2
Food: 3
Service: 1
Came in at 10:30 was told they are closed even though the sign on the window says 11 and online it says 11 but when I explained to them that according to their hours they’re open till and she’s like no we’re close and that’s what it is
Rude employees and you have to wait 20+ minutes only to be given the incorrect food.
Atmosphere: 1
Food: 1
Service: 1
"I want to say that breakfast was delicious and satisfying! The cherry on top was the amazing customer service provided by Deloris and Mel. Their warm and friendly attitude truly made my day and added an extra layer of joy to my dining experience. Thank you for making me feel valued and appreciated as a customer! I understand that only some orders are going to be wrong, but they try their best and are always happy to help. If we all took just one minute of our day to write a review because someone made us feel happy, the world would be an amazing place. So here's to positivity and being happy to help serve people. Deloris and Mel are people-people and are always happy to help you their whole life. I love this place; it's my go-to for breakfast." remember, only people who want to complain about everything leave half-hearted, words and never leave anything positive
Atmosphere: 5
Food: 5
Service: 5