Ordered fresh fries and the fries I received were hot but unbelievably stale and tough. My best guess is that they re-fried old fries since they weren’t even crispy like if they were just fried too long. Wont be coming back. It was with their night crew 12/19/25
Atmosphere: 1
Food: 1
Service: 1
KeepitReal
Dont use the app or curbside order they take 30 plus minutes
Atmosphere: 1
Food: 3
Service: 1
Jessica Leon
Employees are always respectful
Atmosphere: 5
Food: 5
Service: 5
Zachary
They actually stay open for burgers and fries food past 3:30am unlike every single 24 hour McDonald’s here in Lubbock. Always get attitude from other McDonald’s, but not this one at this time of night.
Atmosphere: 5
Food: 5
Service: 5
kidsmustang
Placed an order inside and waited almost 30 minutes for our order after handed out food we were missing several items. Then waited another 10 mins to get help and our food.
Atmosphere: 1
Food: 2
Service: 1
Priya Patel
I walked in with my son, walked out. Entire restaurant smelled like a weed factory. Was nasty as hell.
Atmosphere: 1
Food: 1
Service: 1
Jarrod Qualls
Ordered a Big Mac combo and a quarter pounder with cheese. The drink came with no straw, the Big Mac didn't have anything but cheese on it. It was completely dry and the quarter pounder with cheese was undercooked with pink meat. Complete disaster. Nothing was right except for the french fries. The rest of it went into the trash. How do you screw up an entire order where everything is wrong? Pitiful!
Atmosphere: 1
Food: 1
Service: 1
Clint Woods
Picked up a DoorDash.
Atmosphere: 5
Food: 5
Service: 5
Colliope Castro
Had ordered a plain burger with just cheese and they left paper inside the burger. I called to talk with someone about it and who ever answered the phone was not friendly and when I went to the store the manager did not come see me to check my order or to apologize. This McDonalds needs new management and an inspections. The food and service here is absolutely ridiculous. Only the cashier was friendly, and concerned bout what we had in our food.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Martinez-Mata
I placed a mobile order and went through the drive through, which took a little while to get up to the window but it was busy so I didn’t think much of it. However we get our food and two of our meals were wrong, decided to park and go inside to get it fixed as I had caught it after I drove away from the window. My mobile order was placed at 5:35, I was there by 5:40, went inside at 6:05 or 6:10 and didn’t leave until 6:25. Nobody would come up to the front counter to help anyone for a good little while. The man finally came up, I let them know the order was wrong and asked for it to be fixed and stood there waiting for far too long. There were others waiting for simple things like drinks or refill. Another couple stated they were there for 35 minutes waiting on a small order. The guy who was working the front counter was moving so slow like he wasn’t even trying to take care of anyone in a timely manner then whom I believe to be a manager finally came out and asked me what I was waiting on and I let him know 3 more times as he had to ask more than once what I needed and it was a simple kids cb plain and dry. I then asked for fresh fries as ours were sitting in the car getting cold after waiting all that time, he then proceeds to ask for the original fries so they can “throw them away” before I could get fresh ones. Very dissatisfied with our service here tonight, I didn’t get the name of the possible manager as he was not wearing a name tag.
This McDonald's is probably the cleanest best run friendliest workers and best food quality as well as accuracy in Lubbock, that I've experienced. I usually come here on Sunday mornings. And if you can get here about 8:30am, there's hardly a line. But today at 9am oh boy, there's a line. But like I was alluding to earlier, this is the best run McDonald's in Lubbock, and they got through, and I got out of there in 10 to 12 minutes. So congratulations to this McDonald's.
Atmosphere: 5
Food: 5
Service: 5
Alymobo
This McDonald’s is absolutely horrible! My family came in and were forced to order at the kiosk because there was nobody at the front counter. We ordered and waited almost an hour to get our food. There were also multiple people also waiting for dine-in orders and for DoorDash. Multiple customers were complaining to who I’m assuming is the manager about how long their order was taking and she really did not seem to care. Mind you the lady who was complaining ordered after us and she got her food before us. When we FINALLY got to talk to someone, they were moving like a sloth and didn’t seem to care. We finally got our food but missing a lot of food items as well as our drinks, straws, and sauces. By the time my husband was able to sit down and eat his food his food was cold. We paid over $40 for cold food and horrible service. First and last time coming to this McDonald’s.
Atmosphere: 1
Food: 1
Service: 1
Angie Soto
Closest location but I honestly don't think I've ever had fresh anything from here. Food has always been cold and not fresh at all. Service is not much better either. Lots of attitude. Do better guys.
Atmosphere: 1
Food: 1
Service: 1
Shannon Stanley
Asked for fresh chicken and still tried handing me old food... They didn't ring my order up correctly either and the girl in the drive thru that took my order had an I don't care attitude
Ordered fresh fries and the fries I received were hot but unbelievably stale and tough. My best guess is that they re-fried old fries since they weren’t even crispy like if they were just fried too long. Wont be coming back. It was with their night crew 12/19/25
Atmosphere: 1
Food: 1
Service: 1
Dont use the app or curbside order they take 30 plus minutes
Atmosphere: 1
Food: 3
Service: 1
Employees are always respectful
Atmosphere: 5
Food: 5
Service: 5
They actually stay open for burgers and fries food past 3:30am unlike every single 24 hour McDonald’s here in Lubbock. Always get attitude from other McDonald’s, but not this one at this time of night.
Atmosphere: 5
Food: 5
Service: 5
Placed an order inside and waited almost 30 minutes for our order after handed out food we were missing several items. Then waited another 10 mins to get help and our food.
Atmosphere: 1
Food: 2
Service: 1
I walked in with my son, walked out. Entire restaurant smelled like a weed factory. Was nasty as hell.
Atmosphere: 1
Food: 1
Service: 1
Ordered a Big Mac combo and a quarter pounder with cheese. The drink came with no straw, the Big Mac didn't have anything but cheese on it. It was completely dry and the quarter pounder with cheese was undercooked with pink meat. Complete disaster. Nothing was right except for the french fries. The rest of it went into the trash. How do you screw up an entire order where everything is wrong? Pitiful!
Atmosphere: 1
Food: 1
Service: 1
Picked up a DoorDash.
Atmosphere: 5
Food: 5
Service: 5
Had ordered a plain burger with just cheese and they left paper inside the burger. I called to talk with someone about it and who ever answered the phone was not friendly and when I went to the store the manager did not come see me to check my order or to apologize. This McDonalds needs new management and an inspections. The food and service here is absolutely ridiculous. Only the cashier was friendly, and concerned bout what we had in our food.
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order and went through the drive through, which took a little while to get up to the window but it was busy so I didn’t think much of it. However we get our food and two of our meals were wrong, decided to park and go inside to get it fixed as I had caught it after I drove away from the window. My mobile order was placed at 5:35, I was there by 5:40, went inside at 6:05 or 6:10 and didn’t leave until 6:25. Nobody would come up to the front counter to help anyone for a good little while. The man finally came up, I let them know the order was wrong and asked for it to be fixed and stood there waiting for far too long. There were others waiting for simple things like drinks or refill. Another couple stated they were there for 35 minutes waiting on a small order. The guy who was working the front counter was moving so slow like he wasn’t even trying to take care of anyone in a timely manner then whom I believe to be a manager finally came out and asked me what I was waiting on and I let him know 3 more times as he had to ask more than once what I needed and it was a simple kids cb plain and dry. I then asked for fresh fries as ours were sitting in the car getting cold after waiting all that time, he then proceeds to ask for the original fries so they can “throw them away” before I could get fresh ones. Very dissatisfied with our service here tonight, I didn’t get the name of the possible manager as he was not wearing a name tag.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This McDonald's is probably the cleanest best run friendliest workers and best food quality as well as accuracy in Lubbock, that I've experienced. I usually come here on Sunday mornings. And if you can get here about 8:30am, there's hardly a line. But today at 9am oh boy, there's a line. But like I was alluding to earlier, this is the best run McDonald's in Lubbock, and they got through, and I got out of there in 10 to 12 minutes. So congratulations to this McDonald's.
Atmosphere: 5
Food: 5
Service: 5
This McDonald’s is absolutely horrible!
My family came in and were forced to order at the kiosk because there was nobody at the front counter.
We ordered and waited almost an hour to get our food. There were also multiple people also waiting for dine-in orders and for DoorDash.
Multiple customers were complaining to who I’m assuming is the manager about how long their order was taking and she really did not seem to care. Mind you the lady who was complaining ordered after us and she got her food before us.
When we FINALLY got to talk to someone, they were moving like a sloth and didn’t seem to care. We finally got our food but missing a lot of food items as well as our drinks, straws, and sauces. By the time my husband was able to sit down and eat his food his food was cold.
We paid over $40 for cold food and horrible service. First and last time coming to this McDonald’s.
Atmosphere: 1
Food: 1
Service: 1
Closest location but I honestly don't think I've ever had fresh anything from here. Food has always been cold and not fresh at all. Service is not much better either. Lots of attitude. Do better guys.
Atmosphere: 1
Food: 1
Service: 1
Asked for fresh chicken and still tried handing me old food... They didn't ring my order up correctly either and the girl in the drive thru that took my order had an I don't care attitude
Atmosphere: 2
Food: 3
Service: 2
Fast Service Great world
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