I waited twenty minutes in curbside, and somehow my order (one snack wrap and a medium fries) came out cold, while the drive through line kept moving. I complained about the fries and they brought me a replacement that we even worse than the original one.
Atmosphere: 1
Food: 1
Service: 1
audri
They have you pull up to wait and we waited 10 minutes before having to go in and gey our bag of food ourselves after 4 people went through. All we ordered was a mcdouble, 4 piece nugget, and small fry along with 2 double cheeseburgers, and a small fry. So it was ready quick and just sat on the counter because the guy said no one tells them to run out.
Food: 3
Service: 1
Christin bankston
This place is slow asf . I got 3 drinks and have been waiting for 15 minutes already .
Atmosphere: 1
Service: 1
BabyGirl Criswell
I had a mobile order this morning not even 15 minutes ago I picked it up, wrong sandwitch I ordered a saus. Age egg mcmuffin with no round egg there's a sausage mcgriddle with egg and I'm assuming extra cheese and the wrong drink i ordered Dr pepper pretty sure its a diet dr pepper..... I call and no one answers 2 times i called...
If you can't follow what a screen says then you clearly need to find other employees its not hard or even to check your foid before handing it to the customer!!!!
Atmosphere: 1
Food: 1
Service: 1
Alyssa Idsinga
Dined in today with my grandkids and had the loveliest and friendliest customer service.
Atmosphere: 5
Food: 5
Service: 5
Melissa Rung
The drive through worker ughed us
Atmosphere: 2
Food: 3
Service: 1
Jeff
I've been to MCD's across the country. This location in Lubbock Texas on the south loop 289, was the cleanest and most friendly location I have ever been in. They are differently a five star. Happy eating.
Atmosphere: 5
Food: 5
Service: 5
Avery Wood
The food typically comes out pretty good but no matter what they alwayssss forget my sauce
Atmosphere: 2
Food: 3
Service: 2
B Monroe
Rhonda the mage wants to tell me that this is light cream in my vanilla iced coffee
Went to this McDonald's yesterday, I ordered my food online. They were supposed to bring it to my car. Instead they had me wanting in my designated spot for for 20 minutes. When I realized they were not going to bring us our food I went inside to get it. Not only did they not have all of my order ready. I had to wait for them to cook our fries. I soon realized I was not the only one who was waiting. There were four other people who were going through a similar situation. They were more focused on the long drive through line outside their store to focus on their online orders and customers inside. The manager didn't care about anyone and it showed. Because of this, we missed the first part of the movie we were going to see. SMH
Atmosphere: 1
Food: 3
Service: 1
Ivy Rodriguez
We loved the service . Everyone was very polite . I think the lady's name was iesha, she was very nice and professional! Breakfast was delicious thank you .
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Benevides
Ordered delivery twice from here for dinner, and both times they have gotten parts of our order either completely wrong, or just flat out missing.
The wrong food had stuff pit on the burgers that my family and I expressly said to keep off due to food allergies, and this 2nd time around that we thought to give them a chance, they completely forgot to add in our nugget sauce and nuggets we had put on the order, but they still charged us for the sauce!!!!
I would not recommend eating at this location. the food is always cold and it’s all around just terrible! save your money and go elsewhere!!!
hilary mcguire
I know she didn’t just talk to me like that at the drive thru.I was so respectful to her and I just could not believe she mocked me for no reason.Who ever runs this place should know that they are loosing business because of whoever is taking orders. There’s no way in the world I would eat anything from there . Eww gross no telling what they do to the food if they get away with talking to customers like that.No thanks! Drove to a different location.
Food was great
Atmosphere: 5
Food: 5
Service: 5
I waited twenty minutes in curbside, and somehow my order (one snack wrap and a medium fries) came out cold, while the drive through line kept moving. I complained about the fries and they brought me a replacement that we even worse than the original one.
Atmosphere: 1
Food: 1
Service: 1
They have you pull up to wait and we waited 10 minutes before having to go in and gey our bag of food ourselves after 4 people went through. All we ordered was a mcdouble, 4 piece nugget, and small fry along with 2 double cheeseburgers, and a small fry. So it was ready quick and just sat on the counter because the guy said no one tells them to run out.
Food: 3
Service: 1
This place is slow asf . I got 3 drinks and have been waiting for 15 minutes already .
Atmosphere: 1
Service: 1
I had a mobile order this morning not even 15 minutes ago I picked it up, wrong sandwitch I ordered a saus.
Age egg mcmuffin with no round egg there's a sausage mcgriddle with egg and I'm assuming extra cheese and the wrong drink i ordered Dr pepper pretty sure its a diet dr pepper..... I call and no one answers 2 times i called...
If you can't follow what a screen says then you clearly need to find other employees its not hard or even to check your foid before handing it to the customer!!!!
Atmosphere: 1
Food: 1
Service: 1
Dined in today with my grandkids and had the loveliest and friendliest customer service.
Atmosphere: 5
Food: 5
Service: 5
The drive through worker ughed us
Atmosphere: 2
Food: 3
Service: 1
I've been to MCD's across the country. This location in Lubbock Texas on the south loop 289, was the cleanest and most friendly location I have ever been in. They are differently a five star. Happy eating.
Atmosphere: 5
Food: 5
Service: 5
The food typically comes out pretty good but no matter what they alwayssss forget my sauce
Atmosphere: 2
Food: 3
Service: 2
Rhonda the mage wants to tell me that this is light cream in my vanilla iced coffee
Service: 1
Restaurantji Recommends
Went to this McDonald's yesterday, I ordered my food online. They were supposed to bring it to my car. Instead they had me wanting in my designated spot for for 20 minutes. When I realized they were not going to bring us our food I went inside to get it. Not only did they not have all of my order ready. I had to wait for them to cook our fries. I soon realized I was not the only one who was waiting. There were four other people who were going through a similar situation.
They were more focused on the long drive through line outside their store to focus on their online orders and customers inside.
The manager didn't care about anyone and it showed.
Because of this, we missed the first part of the movie we were going to see. SMH
Atmosphere: 1
Food: 3
Service: 1
We loved the service . Everyone was very polite . I think the lady's name was iesha, she was very nice and professional! Breakfast was delicious thank you .
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery twice from here for dinner, and both times they have gotten parts of our order either completely wrong, or just flat out missing.
The wrong food had stuff pit on the burgers that my family and I expressly said to keep off due to food allergies, and this 2nd time around that we thought to give them a chance, they completely forgot to add in our nugget sauce and nuggets we had put on the order, but they still charged us for the sauce!!!!
Never again.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Chicken Mcnuggets, Quarter Pounder Hamburger
I would not recommend eating at this location. the food is always cold and it’s all around just terrible! save your money and go elsewhere!!!
I know she didn’t just talk to me like that at the drive thru.I was so respectful to her and I just could not believe she mocked me for no reason.Who ever runs this place should know that they are loosing business because of whoever is taking orders. There’s no way in the world I would eat anything from there . Eww gross no telling what they do to the food if they get away with talking to customers like that.No thanks! Drove to a different location.
Atmosphere: 1
Food: 1
Service: 1
Loading...