Portion sizes seem small compared to other Paneras. Service/wait time is TERRIBLE. The people working there seem cranky and like they don't want to be there.
Atmosphere: 1
Food: 3
Service: 1
Ashley Mckee
Very disappointed! Soups were freezing cold went up to ask the employee/workers how they kept there soup warm and all he said was “oh sorry “! So I asked for a manager and he was outside in his car. He finally came in and I asked for a refund. He was very polite in doing so and he then explained to me that all his employees were new and that they turned there soup warmer of an hour and a half before closing when they don’t close till nine!!! I can’t imagine how people in the drive thru felt when they got home and their soup was cold !! Like is that even safe when they serve chicken noodle soup.
Atmosphere: 1
Food: 1
Service: 1
Taylor Mckee
PLEASE DONT COME HERE!! They literally don’t know what they’re doing and honestly I don’t know how they are still open and operating. I ordered a salad and soup and the soup is cold I also got a smoothie that isn’t even filled all the way!! The employees have no clue what they’re doing and it’s ridiculous. NEVER EVER AGAIN!!! Please don’t waste your time or money here!!
Atmosphere: 1
Food: 1
Service: 1
Sue-Ann Ehmer
Great. The food prep person at the pick-up window must have noticed my limp when I picked up my friend's food and followed me to the table with mine. 💜
Atmosphere: 5
Food: 5
Service: 5
Boka Meirmanov
The worth Panera I ever been Look what was ordered and what was received
When I ordered at 7:00 they informed me they were out if broccoli soup. No biggie so I ordered another soup. I get to the drive up window and ask if they put a spoon in the bag because I am traveling and he said we are out and only have forks. Hmmm going to be interesting eating soup with a fork. I get to the hotel and open the bag and they literally put the bread down in the bag without it being in anything else. No wrap, no paper sleeve, just dropped in the bottom. I opened my “soup” and Mac and cheese
Food: 1
Service: 1
Kenna Chavez
Spent a pretty penny here and the food was bad. The bread was stale, hard as a rock. The sandwich was cold in the middle, and the portions were pretty small. :(
M L
Ordered hot coffee. Got coffee that wasn't even lukewarm. Asked for hot coffee. The started to pour the already seemed coffee (from which I has already taken a sip) into a container to then heat it up (by sticking in a nozzle ... hygienic?). I asked for fresh coffee and the employees explained that they don't make fresh coffee. They make a pitcher in the afternoon and then reheat when ordered. Exchanged for iced coffee as I expect that to be cold. I'm pretty sure it was the same coffee as before but it took 3 minutes to put ice in. They way the three staff members huddled over the cup, I didn't feel safe drinking it. Even if they weren't trying to cross contaminate, I'm sure they did. Threw it out and will never go to any panera bag again as this is the 4th bad experience in row at this location. We've had bagles cut so bad the top was black and crumbled when toasted but the bagle was cold , wrong orders, incomplete orders, and always eye rolling.
Atmosphere: 2
Food: 2
Service: 1
Nikki Smith
I came into the restaurant at 11:50 with only 3 people in dining area. I ordered a sandwich and soup, it has taken over 30 minutes to receive my order. Majority of tables needed to be cleaned.
Use to not mind paying $7 for a Panera Bread grilled cheese, that is until now. Mostly dry bread with burnt cheese in the middle. This location has been on a downturn for quite some time. Save a buck and make it at home.
12-6-24 No improvement.
Rex B.
We got tomato basil soups and some salads to try something new. The bread was hard as a rock. There is staff, but they seem very upset to be here tonight. Hopefully, they have a good close shift since the lobby and drive thru is empty.
Wheelchair accessibility: There are plenty of wheelchair parking spots and a ramp to building.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Salad, Creamy Tomato Soup
Robert Head
Missing half my order and took double the time for it.
Atmosphere: 2
Food: 2
Service: 1
Sarah Kanagaratnam
Went through the drive-thru and it took FOREVER. They were parking cars for extremely long periods of time, with no explanation or apology for the delay. I ordered the pick 2 with the kickin’ grilled cheese and a soup. The grilled cheese was not grilled at all. Not even *toasted*. Just raw bread that seemed microwaved to melt the cheese. Only my second time visiting this location, but definitely will be my last. ??
Food: 1
Service: 1
Ash Webber
I walked from my hotel and went over to Panera, walked into a side door. An employee was just sitting on a laptop in one of the booths. Didn’t say hello, didn’t even look up from the computer. All the lights are off in the whole building. The manager was just now walking in at 8:58. Which they open at 8. I waited at the cashier and there was no one. The manager peeked the corner and saw me and then continued to do whatever she was doing in the back. I waited probably 2-3 minutes just for someone to help me. Finally a guy walks up and he’s got a fake gold grill in and reeks of weed. Which is the most unappetizing thing ever. Then I go and find a table in the dark since the lights are off and the table is sticky and dusty. Being the only customer of the day you’d think maybe they would bring my order to me. However the same gentleman that took my order yelled my name from across the restaurant and had me come get my order like a high school cafeteria. It’s obvious when restaurants struggle from poor management/franchisee’s. This Panera is in dire need of help.
Portion sizes seem small compared to other Paneras. Service/wait time is TERRIBLE. The people working there seem cranky and like they don't want to be there.
Atmosphere: 1
Food: 3
Service: 1
Very disappointed! Soups were freezing cold went up to ask the employee/workers how they kept there soup warm and all he said was “oh sorry “! So I asked for a manager and he was outside in his car. He finally came in and I asked for a refund. He was very polite in doing so and he then explained to me that all his employees were new and that they turned there soup warmer of an hour and a half before closing when they don’t close till nine!!! I can’t imagine how people in the drive thru felt when they got home and their soup was cold !! Like is that even safe when they serve chicken noodle soup.
Atmosphere: 1
Food: 1
Service: 1
PLEASE DONT COME HERE!! They literally don’t know what they’re doing and honestly I don’t know how they are still open and operating. I ordered a salad and soup and the soup is cold I also got a smoothie that isn’t even filled all the way!! The employees have no clue what they’re doing and it’s ridiculous. NEVER EVER AGAIN!!! Please don’t waste your time or money here!!
Atmosphere: 1
Food: 1
Service: 1
Great. The food prep person at the pick-up window must have noticed my limp when I picked up my friend's food and followed me to the table with mine. 💜
Atmosphere: 5
Food: 5
Service: 5
The worth Panera I ever been
Look what was ordered and what was received
Food: 1
Service: 1
EVERYTHING Was Delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup and Sandwich, Smokehouse BBQ Chicken Sandwich, Salad, Greek Salad
When I ordered at 7:00 they informed me they were out if broccoli soup. No biggie so I ordered another soup. I get to the drive up window and ask if they put a spoon in the bag because I am traveling and he said we are out and only have forks. Hmmm going to be interesting eating soup with a fork. I get to the hotel and open the bag and they literally put the bread down in the bag without it being in anything else. No wrap, no paper sleeve, just dropped in the bottom. I opened my “soup” and Mac and cheese
Food: 1
Service: 1
Spent a pretty penny here and the food was bad. The bread was stale, hard as a rock. The sandwich was cold in the middle, and the portions were pretty small. :(
Ordered hot coffee. Got coffee that wasn't even lukewarm. Asked for hot coffee. The started to pour the already seemed coffee (from which I has already taken a sip) into a container to then heat it up (by sticking in a nozzle ... hygienic?). I asked for fresh coffee and the employees explained that they don't make fresh coffee. They make a pitcher in the afternoon and then reheat when ordered. Exchanged for iced coffee as I expect that to be cold. I'm pretty sure it was the same coffee as before but it took 3 minutes to put ice in. They way the three staff members huddled over the cup, I didn't feel safe drinking it. Even if they weren't trying to cross contaminate, I'm sure they did. Threw it out and will never go to any panera bag again as this is the 4th bad experience in row at this location. We've had bagles cut so bad the top was black and crumbled when toasted but the bagle was cold , wrong orders, incomplete orders, and always eye rolling.
Atmosphere: 2
Food: 2
Service: 1
I came into the restaurant at 11:50 with only 3 people in dining area. I ordered a sandwich and soup, it has taken over 30 minutes to receive my order. Majority of tables needed to be cleaned.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Use to not mind paying $7 for a Panera Bread grilled cheese, that is until now. Mostly dry bread with burnt cheese in the middle. This location has been on a downturn for quite some time. Save a buck and make it at home.
12-6-24
No improvement.
We got tomato basil soups and some salads to try something new.
The bread was hard as a rock. There is staff, but they seem very upset to be here tonight. Hopefully, they have a good close shift since the lobby and drive thru is empty.
Wheelchair accessibility: There are plenty of wheelchair parking spots and a ramp to building.
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Salad, Creamy Tomato Soup
Missing half my order and took double the time for it.
Atmosphere: 2
Food: 2
Service: 1
Went through the drive-thru and it took FOREVER. They were parking cars for extremely long periods of time, with no explanation or apology for the delay. I ordered the pick 2 with the kickin’ grilled cheese and a soup. The grilled cheese was not grilled at all. Not even *toasted*. Just raw bread that seemed microwaved to melt the cheese. Only my second time visiting this location, but definitely will be my last. ??
Food: 1
Service: 1
I walked from my hotel and went over to Panera, walked into a side door. An employee was just sitting on a laptop in one of the booths. Didn’t say hello, didn’t even look up from the computer. All the lights are off in the whole building. The manager was just now walking in at 8:58. Which they open at 8. I waited at the cashier and there was no one. The manager peeked the corner and saw me and then continued to do whatever she was doing in the back. I waited probably 2-3 minutes just for someone to help me. Finally a guy walks up and he’s got a fake gold grill in and reeks of weed. Which is the most unappetizing thing ever. Then I go and find a table in the dark since the lights are off and the table is sticky and dusty. Being the only customer of the day you’d think maybe they would bring my order to me. However the same gentleman that took my order yelled my name from across the restaurant and had me come get my order like a high school cafeteria. It’s obvious when restaurants struggle from poor management/franchisee’s. This Panera is in dire need of help.
Atmosphere: 1
Food: 1
Service: 1
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