Took 5+ minutes just to be acknowledged that I even entered the store, 2 workers in entire store at lunch hour.
Atmosphere: 1
Service: 1
Joshua Minshew
Placed an order to the wrong address Store manager canceled my order and hung up
Placed for 61st and Ave p Asked to be rerouted to 19th and Langford
Willing to compensate driver
Poor management
Service: 1
Arnaud Some
Cold pizza, wings are very tiny and looks like kids' menu. If you want hate Papa Johns Pizza altogether order from this store.
Christel Hien
The worst buffalo wings ever I have seen, minuscules and untasted. The pizza, the children didn’t even eat it. They said burkkkkkkk……
Atmosphere: 1
Food: 1
Service: 1
Chris Carlson
Best Papa Johns serving Texas Tech Campus. They always call me if needed. I always get their call. Except when I don't answer or I give them the wrong number.
Atmosphere: 5
Food: 5
Service: 5
Bryan Garza
Easily the worst service I've ever had from any chain restaurant. They decided to change my order without calling me and then leave items off that they didn't have in stock. A simple phone call could have resolved the issue and items could have been changed out. No they decided to make the changes without any input. Rude staff and completely unprofessional.
Atmosphere: 1
Food: 1
Service: 1
mark dard
Somebody had to see that pizza before they cut it and put it in the box. DGAF.
Atmosphere: 3
Food: 2
Service: 3
William McFarland
My go to pizza place. Manager is super nice and knows me by name.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pizzas Wings, Extra Large New York Style Pizza
Alexandra Jimenez
Alex A., the GM of this location is phenomenal! I walked in to pick up an online order and she treated me with a smile. We connected on our names both being Alex and it honestly made my day. She had the coolest sweatshirt on! She is genuinely kind and honestly doing a great job. I hope this company knows how much it means to have a great manager like Alex representing their brand. She has great energy! As a manager in the food industry as well, I’m happy to say I had a great experience today. I will definitely continue to come to this location just because of Alex :) Keep it up Alex, you and your team!
Atmosphere: 5
Food: 5
Service: 5
Livy
I recently visited Pizza Palace, and I can confidently say it was one of the worst dining experiences of my life.
First off, the ambiance felt more like a dingy basement than a restaurant. The dim lighting did nothing to hide the sticky floors and questionable stains on the walls. I half expected to see a rat scurrying across the room.
Now, let’s talk about the pizza. I ordered a pepperoni pizza, and what arrived looked like a sad pancake with some rubbery cheese and a few sad slices of pepperoni barely clinging on. The crust was soggy and tasted like it had been frozen since the Ice Age. Each bite was a challenge, as I tried to figure out whether I was eating pizza or a kitchen disaster.
Service? Don’t get me started. The staff seemed more interested in scrolling through their phones than attending to customers. I had to wait 20 minutes just to get a refill on my drink, and when I finally flagged someone down, they acted like I was interrupting their very important Instagram scrolling.
To top it all off, the prices were absurd for what I received. I could have gotten a better meal from a gas station microwave.
In short, if you value your taste buds and sanity, stay far away from Pizza Palace. You’ll thank me later.
Took 5+ minutes just to be acknowledged that I even entered the store, 2 workers in entire store at lunch hour.
Atmosphere: 1
Service: 1
Placed an order to the wrong address
Store manager canceled my order and hung up
Placed for 61st and Ave p
Asked to be rerouted to
19th and Langford
Willing to compensate driver
Poor management
Service: 1
Cold pizza, wings are very tiny and looks like kids' menu. If you want hate Papa Johns Pizza altogether order from this store.
The worst buffalo wings ever I have seen, minuscules and untasted. The pizza, the children didn’t even eat it. They said burkkkkkkk……
Atmosphere: 1
Food: 1
Service: 1
Best Papa Johns serving Texas Tech Campus. They always call me if needed. I always get their call. Except when I don't answer or I give them the wrong number.
Atmosphere: 5
Food: 5
Service: 5
Easily the worst service I've ever had from any chain restaurant. They decided to change my order without calling me and then leave items off that they didn't have in stock. A simple phone call could have resolved the issue and items could have been changed out. No they decided to make the changes without any input. Rude staff and completely unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Somebody had to see that pizza before they cut it and put it in the box. DGAF.
Atmosphere: 3
Food: 2
Service: 3
My go to pizza place. Manager is super nice and knows me by name.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pizzas Wings, Extra Large New York Style Pizza
Alex A., the GM of this location is phenomenal! I walked in to pick up an online order and she treated me with a smile. We connected on our names both being Alex and it honestly made my day. She had the coolest sweatshirt on! She is genuinely kind and honestly doing a great job. I hope this company knows how much it means to have a great manager like Alex representing their brand. She has great energy! As a manager in the food industry as well, I’m happy to say I had a great experience today. I will definitely continue to come to this location just because of Alex :) Keep it up Alex, you and your team!
Atmosphere: 5
Food: 5
Service: 5
I recently visited Pizza Palace, and I can confidently say it was one of the worst dining experiences of my life.
First off, the ambiance felt more like a dingy basement than a restaurant. The dim lighting did nothing to hide the sticky floors and questionable stains on the walls. I half expected to see a rat scurrying across the room.
Now, let’s talk about the pizza. I ordered a pepperoni pizza, and what arrived looked like a sad pancake with some rubbery cheese and a few sad slices of pepperoni barely clinging on. The crust was soggy and tasted like it had been frozen since the Ice Age. Each bite was a challenge, as I tried to figure out whether I was eating pizza or a kitchen disaster.
Service? Don’t get me started. The staff seemed more interested in scrolling through their phones than attending to customers. I had to wait 20 minutes just to get a refill on my drink, and when I finally flagged someone down, they acted like I was interrupting their very important Instagram scrolling.
To top it all off, the prices were absurd for what I received. I could have gotten a better meal from a gas station microwave.
In short, if you value your taste buds and sanity, stay far away from Pizza Palace. You’ll thank me later.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Tried to order delivery, and was told I'm outside delivery range when I'm 4.2 miles away. Only a ten minute drive so that makes no sense
When I called and asked how big the Chicken Parmesean Bites were, they told me they were "Bite Size" ???
Food: 5
Service: 2
Slow at there job , waiting for my pizza when I been waiting here for an extra 15 mins when it should have been ready around 11:05 ? , unacceptable
Atmosphere: 1
Food: 1
Service: 1
I have been to the Papa John’s on 9th and 82nd and the friendliness factor won me over, but the food was really tasty, so win win!
Atmosphere: 5
Food: 5
Service: 5
Canceled my order because they were out of stock and would not replace order with something else, going to call domino's go f your self
Atmosphere: 1
Food: 1
Service: 1
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