Papa Johns Pizza

2420 9th St, Lubbock
(806) 749-7272

Recent Reviews

Leon Rog

Gave us a pizza that was half cooked. We got carryout. Worst experience at a papa john's and extremely unprofessional.

Atmosphere: 1

Food: 1

Service: 1

Luis Jeremiah Rodriguez

I had to cut my own pizza wasn't cut good $21.63 smh

Devin Favors

Order pizza over the phone with CSR great customer service, I spend money alot from this place I gotta messed up or bad pizza that was not made right before…. I always ask to look at my pizza before paying for it to make its made exactly how I order the gentleman work register did not allow me to check my pizza before paying terrible customer service will not be going to this location

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza

Albert Espinoza

We ordered a headphoner my son's birthday party. We ordered twelve pizzas and everything was fresh and on time. Will return ??

Adam Baber

This place is a joke! They messed my order up 4 times in a row. I called and spoke to Alex and he told me I don't even trust myndrivers and that I shouldn't trust them either. Order somewhere else because I think that the management at this location are the one's who can not be trusted.

Atmosphere: 1

Food: 1

Service: 1

Jojo Luther

Papa knows

Atmosphere: 5

Food: 5

Service: 5

Brian Fitzgerald

Absolutely horrible experience so bad i left to go to restaurants next door and was told I had to move or they would tow. If they had service I would have eaten here but the service was nonexistent. Attitude of management is worst I have ever

Atmosphere: 1

Food: 1

Service: 1

Amanda G.

Our order was made incorrectly by Papa John's, and when we called to see if we could drive up there to have it fixed the manager got angry that we were "blaming him" though we were just trying to explain the problem. He said it was Uber's fault and to contact them to fix it. Uber is not to blame for the problem, the correct orders printed on the boxes do not match what is in them. Poor customer service. The manager was very disrespectful.

Bobby Guzman

This place does not respect what is posted on doors. When Properties have a sign that is posted at the front door. That says deliveries are to be delivered into office. And they dont. They have an attitude about it. Say they demand to have the police showed to them. Rules are rules. The GM has no respect

Amber G.

We called to pace an order over the phone for pick up around 11, they said they weren't taking phone orders anymore. We said okay, no big deal, as we were just down the street, when we got there people were still going in and picking up orders, it wasn't even 11:30 yet. We went into place an order and when we tried to the workers were rude and said they weren't going to take the order because they don't take orders past 11. We found this to be very misleading seeing as how the hours are that they don't close until midnight. Not to mention they had been playing around behind the counter with the delivery girl before they asked what we were there for. The whole approach was very unprofessional and unwelcoming, we order from this location a lot and this is the first time they have ever said they don't do orders past 11, and the first time we had ever been treated this way.

Airyk MrFantastico

Visually Impaired called to take advantage of Wednesday promo & got hung up THREE TIMES “accidentally” when “going to talk to manager”, when asked to speak with manger directly, was informed “manager was not at the store & would be be in 30-45min” when asked what “manager” she was speaking to previously, she said “HERSELF”?!?! Suddenly hung up & NEVER was able to place order even AFTER asking to TEXT SCREENSHOT of email promo??‍♂️… TOTAL LACK OF PROFESSIONALISM….LOST A LIFETIME CUSTOMER TODAY☹️

Obi Wonkonobi_55

I ordered 2 two topping pizzas I thought they were both cheese pizzas hardly any toppings maybe three pieces of toppings on each slice threw them in the trash and got Pizza

Food: 1

Albert Perez

Wow.. Papa Pairing is the way to go. You can choose a medium 1-topping, 6pc wings, dessert all for 6.99 each.

Atmosphere: 5

Food: 5

Service: 5

Gabe Gonzales

Rude girl at the cash register. I was going to order multiple items as we don’t have a Papa Johns close by, but By the way it looks, no one seems happy to work at this location. First time buying here and also my last.

Zahed Hossain

Pizza is really tasty. We ordered thin crust with mushrooms, chicken, pineapple. Yummy. Customer service was really helpful and welcoming

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hawaiian BBQ Chicken Pizza

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