Had an order for pickup the waiting area is very small the staff was very professional the food was to be as expected for Pizza Hut... Order was ready on time as promised
I usually don’t have any complaints about this Pizza Hut — it’s a nice place with friendly people, and I’ve always had good experiences here.
However, during my recent visit, I placed an online order and chose to pay at the store. When I arrived, I noticed the employee working the fryer dropping wings into the oil. I could tell they were mine based on the count. Then I saw him drop one wing into the trash by mistake. After someone apparently said something to him about the missing piece, he shrugged, pulled the wing out of the trash, and threw it back into the fryer.
I immediately asked for a fresh batch to be cooked in a clean fryer, which the staff did. Still, that kind of behavior is unacceptable — food safety should always come first. I love this location and the people are usually great, but that employee definitely needs retraining.
I spent over $100 on this order, and I just want to make sure management is aware so this doesn’t happen again.
Atmosphere: 4
Food: 4
Service: 4
Debbie Fuller
Best in town
Atmosphere: 5
Food: 5
Service: 5
Jessica Stone
Service is the best. The people are so great! Best location by far.
This is probably one of the best Pizza Huts in the area, great people great attitudes and always ready with the food
Atmosphere: 5
Food: 5
Service: 5
Nyomi_vibes37 Rodriguez
Nariah was such a good respectful lady at the front
Atmosphere: 5
Food: 5
Service: 5
king A
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Keith Cartner
Great customer service
Atmosphere: 5
Food: 5
Service: 5
rfield1966 Miller
This is my go to pizza place any time I’m in Lubbock! The store manager Chelsi is so pleasant to talk to. She always has a smile on her face! I would recommend this place to everyone. They have good deals and you can sign up and get Pizza Hut rewards. They work across state lines. I live in Kansas and I use my points in both states.
Horrible service!!! No one answers the phone!!
Had an order for pickup the waiting area is very small the staff was very professional the food was to be as expected for Pizza Hut... Order was ready on time as promised
Atmosphere: 2
Food: 5
Service: 5
Good food, quiet, friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Marinara, Pepperoni Pizza, Marinara Dip
I usually don’t have any complaints about this Pizza Hut — it’s a nice place with friendly people, and I’ve always had good experiences here.
However, during my recent visit, I placed an online order and chose to pay at the store. When I arrived, I noticed the employee working the fryer dropping wings into the oil. I could tell they were mine based on the count. Then I saw him drop one wing into the trash by mistake. After someone apparently said something to him about the missing piece, he shrugged, pulled the wing out of the trash, and threw it back into the fryer.
I immediately asked for a fresh batch to be cooked in a clean fryer, which the staff did. Still, that kind of behavior is unacceptable — food safety should always come first. I love this location and the people are usually great, but that employee definitely needs retraining.
I spent over $100 on this order, and I just want to make sure management is aware so this doesn’t happen again.
Atmosphere: 4
Food: 4
Service: 4
Best in town
Atmosphere: 5
Food: 5
Service: 5
Service is the best. The people are so great! Best location by far.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Cheese Sticks, Pepperoni Pizza, Cheese Pizza
Great service would go again
Atmosphere: 5
Food: 5
Service: 5
The young lady at the front had excellent customer service
Service: 5
The girl in the window was really great
Atmosphere: 5
Food: 5
Service: 5
Lovely people at night, although the food took a bit it was fast seeing as how I had placed a big order. Overall 5 stars
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is probably one of the best Pizza Huts in the area, great people great attitudes and always ready with the food
Atmosphere: 5
Food: 5
Service: 5
Nariah was such a good respectful lady at the front
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
This is my go to pizza place any time I’m in Lubbock! The store manager Chelsi is so pleasant to talk to. She always has a smile on her face! I would recommend this place to everyone. They have good deals and you can sign up and get Pizza Hut rewards. They work across state lines. I live in Kansas and I use my points in both states.
Atmosphere: 5
Food: 5
Service: 5
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