I went to get me a pick your skinny sandwich and soup combo, and the first two photos is what I received. I had ordered the new ribeye sandwich which does not have cucumber and lettuce on it. So I took it back and kindly told the staff about my issue. I was immediately accused of previously calling the University avenue location and cussing out the employee who was accusing me. And after I said it wasn’t me the employee insisted that it was using more examples from these alleged phone calls. The other employee was very nice and remade my sandwich with no accusations or non-apologetic comments. I received zero apologies from the other employee. The third photo was my remake. I highly recommend staying away from the University avenue Potbelly’s location in Lubbock.
Atmosphere: 1
Food: 1
Service: 1
Mark DeFillippi
We ordered a pick & pair and combo. Asked if we could sub the combo sandwich with a meatball sub for an upcharge, was told yes. Both orders were rang up as individual items, not the combos. When we asked the manager to fix the combos (at least the pick & pair, since the employee mistakenly told us we could use the meatball sub for the second combo), he declared that we "don't know how to read" and that we can "take it out front" to fight about it. We obviously left, having paid more than we should have on at least one combo. Manager said his name was Charles, refused to give a last name, and told us "good luck calling anyone because it's franchised". We just wanted to pay the correct amount, not get anything for free, and were threatened to fight in the parking lot.
Just looking for a real person to reply since this corporation has no phone number for concerns, only store phone numbers and we obviously know how Charles plans to handle this.
Michael Sadler
Great staff, great food. Me and my gf love eating here. One of our favorite spots near campus.
Josh s
Used to love coming here but my last THREE sandwiches were completely wrong. I mean completely...... The must have given me the wrong order each time. Getting old. The app never gives you an option to rate your order like every other restaurant either.
Rob Marshall
Potbelly on 2402 9th has the best customer service!! Very friendly staff. We like them so much we eat here 3-4 times a week and love their salads!! They’re underrated to be honest. Below is their farmhouse salad I get it without the blue cheese and tomatoes though.
Edgar Sanchez
A bit more expensive for what it is
israel bustos
I am always greeted with the best customer service by Matthew and his crew keep up the great work !!!
Benjamin Brown
Dude working behind the counter was extremely rude and unprofessional . Acted like I knew the menu here already and was talking to me like I’m an idiot. Asked what bread they have he says it’s right in front of me . Then he tells me “it’s just like subway bro not that hard” then I tell him what size I want I say medium and he goes “original bro” don’t work this job if u can’t control your emotions, not coming here again . Girl working was nice though . His name was Matt
Andrew Nibo
Honestly amazing, couldn’t recommend it enough!
Tina T ?
Today my family and I visited this place. I liked the sandwich and the strawberry shake. I would like to come back again.
This is my second time trying potbelly (I had giftcards) so decided to use them. First time it was alright, this time around wasn't a great experience. Ordered a smokestack he called to let me know there was nomore mac and cheese and if I wanted a different sandwich. I told him I would take a BTLA instead he told me there was nomore avocado. So I just told him italian. I also ordered smores cookies and he stated they haven't had them in 3 months and to pick a different one. I ordered a shake and from the picture it was supposed to have a little flower shaped cookie and their was not a cookie the shake was also very liquidy. We won't be returning due to all of this but would like to mention the guy I spoke to on the phone was very nice.
Atmosphere: 5
Food: 1
Service: 5
Isaiah Jones
I recently visited Potbelly sandwich shop, and it was a great experience. The service was fast and the staff was friendly, creating a welcoming atmosphere. The sandwiches were fresh, well-prepared, and flavorful. The shop itself had a cozy and relaxed vibe, making it a pleasant place to grab lunch. Overall, I’d highly recommend Potbelly for anyone looking for a quick and tasty meal.
Atmosphere: 5
Food: 5
Service: 5
Zay
Just grabbed a sandwich from this spot, and it was amazing! Fresh ingredients, generous portions, and the bread was perfectly soft with a nice crunch. The staff was super friendly, and the service was fast. Definitely my new go-to sandwich place. Highly recommend! 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Anthony Gonzalez
My sandwhich was perfect temperature and the staff were super helpful creating my order. Would recommend to others
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Kinsey Happy
Food is great but they seem not care about the online orders. I waited 30 minutes in store to pick up my order which i ordered 20 minutes ago. There are a line of people waiting for pick up. I saw lots of people after me ordered in store and got their food immediately. This is not fair. If you cannot handle online orders and get them ready on time, please close the pickup service instead of making us wait for so long.
I went to get me a pick your skinny sandwich and soup combo, and the first two photos is what I received. I had ordered the new ribeye sandwich which does not have cucumber and lettuce on it. So I took it back and kindly told the staff about my issue. I was immediately accused of previously calling the University avenue location and cussing out the employee who was accusing me. And after I said it wasn’t me the employee insisted that it was using more examples from these alleged phone calls. The other employee was very nice and remade my sandwich with no accusations or non-apologetic comments. I received zero apologies from the other employee. The third photo was my remake. I highly recommend staying away from the University avenue Potbelly’s location in Lubbock.
Atmosphere: 1
Food: 1
Service: 1
We ordered a pick & pair and combo. Asked if we could sub the combo sandwich with a meatball sub for an upcharge, was told yes. Both orders were rang up as individual items, not the combos. When we asked the manager to fix the combos (at least the pick & pair, since the employee mistakenly told us we could use the meatball sub for the second combo), he declared that we "don't know how to read" and that we can "take it out front" to fight about it. We obviously left, having paid more than we should have on at least one combo. Manager said his name was Charles, refused to give a last name, and told us "good luck calling anyone because it's franchised". We just wanted to pay the correct amount, not get anything for free, and were threatened to fight in the parking lot. Just looking for a real person to reply since this corporation has no phone number for concerns, only store phone numbers and we obviously know how Charles plans to handle this.
Great staff, great food. Me and my gf love eating here. One of our favorite spots near campus.
Used to love coming here but my last THREE sandwiches were completely wrong. I mean completely......
The must have given me the wrong order each time. Getting old. The app never gives you an option to rate your order like every other restaurant either.
Potbelly on 2402 9th has the best customer service!! Very friendly staff. We like them so much we eat here 3-4 times a week and love their salads!! They’re underrated to be honest. Below is their farmhouse salad I get it without the blue cheese and tomatoes though.
A bit more expensive for what it is
I am always greeted with the best customer service by Matthew and his crew keep up the great work !!!
Dude working behind the counter was extremely rude and unprofessional . Acted like I knew the menu here already and was talking to me like I’m an idiot. Asked what bread they have he says it’s right in front of me . Then he tells me “it’s just like subway bro not that hard” then I tell him what size I want I say medium and he goes “original bro” don’t work this job if u can’t control your emotions, not coming here again . Girl working was nice though . His name was Matt
Honestly amazing, couldn’t recommend it enough!
Today my family and I visited this place. I liked the sandwich and the strawberry shake. I would like to come back again.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is my second time trying potbelly (I had giftcards) so decided to use them. First time it was alright, this time around wasn't a great experience. Ordered a smokestack he called to let me know there was nomore mac and cheese and if I wanted a different sandwich. I told him I would take a BTLA instead he told me there was nomore avocado. So I just told him italian. I also ordered smores cookies and he stated they haven't had them in 3 months and to pick a different one. I ordered a shake and from the picture it was supposed to have a little flower shaped cookie and their was not a cookie the shake was also very liquidy. We won't be returning due to all of this but would like to mention the guy I spoke to on the phone was very nice.
Atmosphere: 5
Food: 1
Service: 5
I recently visited Potbelly sandwich shop, and it was a great experience. The service was fast and the staff was friendly, creating a welcoming atmosphere. The sandwiches were fresh, well-prepared, and flavorful. The shop itself had a cozy and relaxed vibe, making it a pleasant place to grab lunch. Overall, I’d highly recommend Potbelly for anyone looking for a quick and tasty meal.
Atmosphere: 5
Food: 5
Service: 5
Just grabbed a sandwich from this spot, and it was amazing! Fresh ingredients, generous portions, and the bread was perfectly soft with a nice crunch. The staff was super friendly, and the service was fast. Definitely my new go-to sandwich place. Highly recommend! 5 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
My sandwhich was perfect temperature and the staff were super helpful creating my order. Would recommend to others
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Food is great but they seem not care about the online orders. I waited 30 minutes in store to pick up my order which i ordered 20 minutes ago. There are a line of people waiting for pick up. I saw lots of people after me ordered in store and got their food immediately. This is not fair. If you cannot handle online orders and get them ready on time, please close the pickup service instead of making us wait for so long.
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