Ordering signature sauce on the app to dip my fries in just to get up there and there be no sauce in my bag. The carhop was a sweetheart and went in to get me some. The manager however made her charge me for them. I paid in the app and luckily had change in my car. Why are they charging us at locations but not in the app? That makes no sense. Manager wasn't even a big enough person to come out and tell me the items weren't in my bag and why they weren't, they were just fine letting me drive out without everything I wanted. Yeah that's great customer service. Once a five star down to a one because of greed. Two sauce cups for a tater tot and a fry is not to much to ask for when spending around $20.
Thomas Burleson
Waste of hard earned money needs a cleansing on there employees waited 30 min for my meal to come out cold and rawish my drink was made incorrectly and when you bring it up guess what you'll wait a hour for them "to fix it" just for you to give up and drive off without anything
Atmosphere: 1
Food: 1
Service: 1
A Nolte
So confused, do the groovy fries not come with groovy sauce??? Ordered 3 large Groovy fries, specifically asked for Groovy sauce. There was none in the bag, so the carhop went to grab some, came out with 2. 2 sauces. I asked if we could have more because it takes more than 2 sauces for 3 Large fries. She brought 2 more out and said the manager said we would have to pay for any extra sauces. If the Groovy fries are advertised with the Groovy sauce... shouldn't they come together???
Atmosphere: 1
Food: 2
Service: 1
Angie Gutierrez
Found a piece of hair in my food.
Jacob Swim
This is by far the worst location in town. They are always “out” of items when they don’t want to prepare them, their card machines are down every time I go, and the employees obviously hate their jobs. Along with the now hiring sign up year round, it is clearly a management issue
Atmosphere: 1
Food: 1
Service: 1
YNG PXRXZ
I order on the app all the time and they never give me the fruit or sweet cream that’s added. Won’t be coming here ever
Atmosphere: 1
Food: 2
Service: 1
Abel Flores
16 MINUTES TO GET OUT 4 REGULAR CHILLI CHEESE CONEY'S 2 WER KIDS MEALS , BOTH SMALL BIGG RED'S , AND 2 LARGE WATERS ... ?
Atmosphere: 4
Food: 3
Service: 3
courtney jackson
I sat at this sonic location for 10 minutes and hit the button three times no one to even give me the time of day
Atmosphere: 1
Food: 1
Service: 1
WulfReinard
This has to be the worst Sonic in Lubbock. Not once has my order been right. The employees will gaslight you and when it's escalated to a manager they will argue with you until you leave with the wrong order. Go to literally any other location.
Atmosphere: 1
Food: 1
Service: 1
Lorri Weaver
Double check the orders to make sure you everything right for the order
They can't figure out what the term light ice means. They just fill it up and hope you don't notice til you're 20 miles don't the road with a cup of ice and no drink
Scottie Honeycutt
I wanted to say. Thank You to Sonic Drive In. I had a great costumer experience. Everyone was amazing.
Jamie Thomas
Worst Sonic in Lubbock! Ordered food was incorrect. Spent 45 minutes getting food. Service was very unsatisfactory
Ordering signature sauce on the app to dip my fries in just to get up there and there be no sauce in my bag. The carhop was a sweetheart and went in to get me some. The manager however made her charge me for them. I paid in the app and luckily had change in my car. Why are they charging us at locations but not in the app? That makes no sense. Manager wasn't even a big enough person to come out and tell me the items weren't in my bag and why they weren't, they were just fine letting me drive out without everything I wanted. Yeah that's great customer service. Once a five star down to a one because of greed. Two sauce cups for a tater tot and a fry is not to much to ask for when spending around $20.
Waste of hard earned money needs a cleansing on there employees waited 30 min for my meal to come out cold and rawish my drink was made incorrectly and when you bring it up guess what you'll wait a hour for them "to fix it" just for you to give up and drive off without anything
Atmosphere: 1
Food: 1
Service: 1
So confused, do the groovy fries not come with groovy sauce??? Ordered 3 large Groovy fries, specifically asked for Groovy sauce. There was none in the bag, so the carhop went to grab some, came out with 2. 2 sauces. I asked if we could have more because it takes more than 2 sauces for 3 Large fries. She brought 2 more out and said the manager said we would have to pay for any extra sauces. If the Groovy fries are advertised with the Groovy sauce... shouldn't they come together???
Atmosphere: 1
Food: 2
Service: 1
Found a piece of hair in my food.
This is by far the worst location in town. They are always “out” of items when they don’t want to prepare them, their card machines are down every time I go, and the employees obviously hate their jobs. Along with the now hiring sign up year round, it is clearly a management issue
Atmosphere: 1
Food: 1
Service: 1
I order on the app all the time and they never give me the fruit or sweet cream that’s added. Won’t be coming here ever
Atmosphere: 1
Food: 2
Service: 1
16 MINUTES TO GET OUT 4 REGULAR CHILLI CHEESE CONEY'S 2 WER KIDS MEALS , BOTH SMALL BIGG RED'S , AND 2 LARGE WATERS ... ?
Atmosphere: 4
Food: 3
Service: 3
I sat at this sonic location for 10 minutes and hit the button three times no one to even give me the time of day
Atmosphere: 1
Food: 1
Service: 1
This has to be the worst Sonic in Lubbock. Not once has my order been right. The employees will gaslight you and when it's escalated to a manager they will argue with you until you leave with the wrong order. Go to literally any other location.
Atmosphere: 1
Food: 1
Service: 1
Double check the orders to make sure you everything right for the order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries
Restaurantji Recommends
They can't figure out what the term light ice means. They just fill it up and hope you don't notice til you're 20 miles don't the road with a cup of ice and no drink
I wanted to say. Thank You to Sonic Drive In. I had a great costumer experience. Everyone was amazing.
Worst Sonic in Lubbock! Ordered food was incorrect. Spent 45 minutes getting food. Service was very unsatisfactory
Atmosphere: 1
Food: 2
Service: 1
Always at Sonic!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Burger, Tots
Great value on 1/2 price drinks using the Sonic
Atmosphere: 5
Food: 5
Service: 5