Jason made our day this morning! He was so happy and it made us happy! He deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Zachary
The frappe’s I got 2 larges tasted like water.
Atmosphere: 1
Food: 1
Service: 2
Des SabSyd
Sorry, I apologize because the review i left earlier was for another location! This location was amazing! Clean, made my drink amazing and even got a free cake pop from them. I was appreciative because i had been driving for 3 days, we came from Washington state and stopped here for drinks and cake pop. Amazing location.
Atmosphere: 5
Food: 5
Service: 5
Brittany Nicole
3 employees, Im the only one in line and they refuse to help me because of the American flag on my sleeves. Absolutely sickening!!!!!!!!!!!!! All I am doing is trying to pick up my order.
Atmosphere: 1
Service: 1
Jonathan Ross
Been going here for a year, baristas are Hella cool but the new manger there suck and just sits on his ass in the lobby while they struggle enough thankfully im not the only costumer who sees it, I feel for the workers there as I work for 7 brew and no manager should do any of that. Unprofessional work ethic
Atmosphere: 1
Service: 1
SadBoiFiji
Why is the manager yelling at the Baristas and made one of them cry thats so unprofessional and as I saw them struggle and be busy the was just sitting in the lobby, I love coming there and talking with the baristas, they are cool people and as someone who works in the food industry they shouldn't tolerate such punching down from the new manager ive came for coffee here for 2 years now cause I live in the area, and now I cant have a conversation with any of them and im not the only customer who agrees the new management there sucks, pick better management!
Atmosphere: 1
Service: 1
Dante Doaks
This dude named Jason i believe really shouldn't talk down upon the workers there I overheard a little too much than I should, I assume he's new but ive alwasyyyssss had a good time talking to the workers they are soo nice and cool
Atmosphere: 1
Food: 1
Service: 1
Dominique \u0026 Gabby Spleek
Don’t go in the mornings when they open. I’m done spending money on basic drinks that always get messed up. Not even the right color or anything for just a vanilla latte. Then this morning they ask how many pumps of syrup I want? Lmao what? they’ve never asked that and just do the usual amount?
Atmosphere: 1
Food: 1
Service: 1
Andrew Barbe
I have been to hundreds of Starbucks across the country but this one served up the best flat white out of them all.
Food: 5
Service: 5
Ella Rene
Great area the cleanliness on the inside by far beats a lot of locations in Lubbock. I really appreciate when they remind me to scan for points most store are ready to rush you out.
I would not recommend this Starbucks location. Despite the store being nearly empty, in-store orders are deprioritized in favor of drive-through orders—I waited over 10 minutes for an Americano. The staff appeared overwhelmed and uncoordinated. Additionally, an employee did not properly cover their mouth while sneezing during our order, which was concerning.
Atmosphere: 3
Service: 1
Figure Itout
Went in for a coffee. Waited a few mins. I asked before paying if they were out of coffee, she looked over, looked at me and said no as if my question was stupid. Then accepted my money, and proceeded to tell me they were out of coffee and needed to brew more. Will not step foot in that place again.
Edit: The response from Starbucks is one of a few canned response they are pasting on every negative review.
Service: 1
Maria Salas
My favorite place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Crème, Double Smoked Bacon Egg and Cheese, Siren Logo Plastic Cold Cup - 24 FL Oz, Chocolate Cake Pop
JT Garcia
Cashier Joselyn was at the window and seemed irritated from the start she was rushing us the whole time that we were trying to order. We didn’t understand why since we were the only ones in the drive thru, I think we might have been their only customers. We frequent Starbucks and this was one of the worst customer service experience ever as she continues being rude making us feel unwelcome. Drinks were overfilled I even burnt my arm with the hot juice.
Jason made our day this morning! He was so happy and it made us happy! He deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
The frappe’s I got 2 larges tasted like water.
Atmosphere: 1
Food: 1
Service: 2
Sorry, I apologize because the review i left earlier was for another location! This location was amazing! Clean, made my drink amazing and even got a free cake pop from them. I was appreciative because i had been driving for 3 days, we came from Washington state and stopped here for drinks and cake pop. Amazing location.
Atmosphere: 5
Food: 5
Service: 5
3 employees, Im the only one in line and they refuse to help me because of the American flag on my sleeves. Absolutely sickening!!!!!!!!!!!!! All I am doing is trying to pick up my order.
Atmosphere: 1
Service: 1
Been going here for a year, baristas are Hella cool but the new manger there suck and just sits on his ass in the lobby while they struggle enough thankfully im not the only costumer who sees it, I feel for the workers there as I work for 7 brew and no manager should do any of that. Unprofessional work ethic
Atmosphere: 1
Service: 1
Why is the manager yelling at the Baristas and made one of them cry thats so unprofessional and as I saw them struggle and be busy the was just sitting in the lobby, I love coming there and talking with the baristas, they are cool people and as someone who works in the food industry they shouldn't tolerate such punching down from the new manager ive came for coffee here for 2 years now cause I live in the area, and now I cant have a conversation with any of them and im not the only customer who agrees the new management there sucks, pick better management!
Atmosphere: 1
Service: 1
This dude named Jason i believe really shouldn't talk down upon the workers there I overheard a little too much than I should, I assume he's new but ive alwasyyyssss had a good time talking to the workers they are soo nice and cool
Atmosphere: 1
Food: 1
Service: 1
Don’t go in the mornings when they open. I’m done spending money on basic drinks that always get messed up. Not even the right color or anything for just a vanilla latte. Then this morning they ask how many pumps of syrup I want? Lmao what? they’ve never asked that and just do the usual amount?
Atmosphere: 1
Food: 1
Service: 1
I have been to hundreds of Starbucks across the country but this one served up the best flat white out of them all.
Food: 5
Service: 5
Great area the cleanliness on the inside by far beats a lot of locations in Lubbock. I really appreciate when they remind me to scan for points most store are ready to rush you out.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
I would not recommend this Starbucks location. Despite the store being nearly empty, in-store orders are deprioritized in favor of drive-through orders—I waited over 10 minutes for an Americano. The staff appeared overwhelmed and uncoordinated. Additionally, an employee did not properly cover their mouth while sneezing during our order, which was concerning.
Atmosphere: 3
Service: 1
Went in for a coffee. Waited a few mins. I asked before paying if they were out of coffee, she looked over, looked at me and said no as if my question was stupid. Then accepted my money, and proceeded to tell me they were out of coffee and needed to brew more. Will not step foot in that place again.
Edit: The response from Starbucks is one of a few canned response they are pasting on every negative review.
Service: 1
My favorite place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Crème, Double Smoked Bacon Egg and Cheese, Siren Logo Plastic Cold Cup - 24 FL Oz, Chocolate Cake Pop
Cashier Joselyn was at the window and seemed irritated from the start she was rushing us the whole time that we were trying to order. We didn’t understand why since we were the only ones in the drive thru, I think we might have been their only customers. We frequent Starbucks and this was one of the worst customer service experience ever as she continues being rude making us feel unwelcome. Drinks were overfilled I even burnt my arm with the hot juice.
Atmosphere: 1
Food: 2
Service: 1
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