Starbucks
3214 W Loop 289 Acc Rd, Lubbock
(806) 782-1789
Recent Reviews
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I used to love this Starbucks but lately it has been upsetting ordering here. Everyone had been nice but it’s like they don’t even care what they give out. The last 3 orders have had sweet cream cold foam but no cold foam is actually in my drink. I’m not sure if they don’t care or are annoyed that I modify my drink because I am pregnant and still want coffee but need it a specific way but I think I just won’t continue going to this store. I’ve been burned too many times in the last month. Also the coffee tastes burnt half of the time.
The server was awesome!
Atmosphere: 5
Food: 5
Service: 5
I have been going to the Starbucks on 34th and the W Loop for almost 9 years. I have always had a great experience. I don’t see any of the employees anymore that treated everyone wonderful. I could walk in and 2 or 3 of them always knew my name and the names of other customers. Today I went in there about 6:45an and I placed my order. The barista making it asks me if I had a mobile order. I said no. And then she says our new policy says we cannot give out an iced water unless you order something else. I said i ordered and iced coffee and a water. She then looks at her stickers and says I don’t see it. I said well I just ordered it and paid $4:38. She then goes to the register and finds it and says well you ordered it hot. I said no. The girl read it back to me and I so the. She tells the girl who took my order that she entered it in wrong. I was so frustrated with this person. I love this store but I don’t know if I will go back. I may just drive across town to where one of the old employees from this location now works because she remembers me. I hadn’t seen her in years and when I walked in one day over there she said hey it’s been a long time.
Slow every time I go.
Atmosphere: 1
Food: 1
Service: 1
Awesome Sbux. Def one of the best in town. Staff does tend to rotate, as is with college jobs, but management has kept a consistent service and expectation. She builds great teams that have handled some of the most hectic and high volume environments I've witnessed. These guys understand customer service. 100%
Atmosphere: 5
Food: 5
Service: 5
I was helped by Jocelyn who was super kind and helpful! Definitely coming back to this location!
Atmosphere: 5
Food: 5
Service: 5
Simone always has the best vibes in the morning! 🥰 Love when I get my coffee from her!
Atmosphere: 5
Food: 5
Service: 5
Thank you for your kindness!
Atmosphere: 5
Food: 5
Service: 5
I love when the Baresta notices I've been waiting too long and asks me my name and BAM! here comes my drink order!
Atmosphere: 5
Food: 4
Service: 5
service is shit. had about 3 employees look at me but took them about 7-8 minutes to even acknowledge my existence and i was standing right in front of them. Specifically Brooke. Not a single person greeted me, asked what my order name was, nothing.
Service: 1
Restaurantji Recommends
Not sure if the barista was irritated because we came 5 min after opening , my coffee tasted delicious, my sandwich warm , but my coffee was no where near filled up . I don’t mind paying Starbucks prices but I need Starbucks quantities to match . I also didn’t have time to go back , I had my own job I needed to be at .
Atmosphere: 4
Food: 5
Service: 4
Coffee
Food: 5
People are so rude if you don’t like working here get another job
Atmosphere: 1
Food: 1
Service: 1
This place used to be so good . They have fallen off very badly . The girls that work morning shift Wednesdays and Saturdays and sundays …. It’s awful no effort I had my order remade 3 times and it still wasn’t correct at all. I miss the ginger guy up there !!! He was great
Atmosphere: 1
Food: 1
Service: 1
Very clean and friendly
Atmosphere: 5
Food: 5
Service: 5
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