Went in at 7:50 for an online pick up order for 2 footlongs, it wasn’t that busy with only one other customer in the building and one in the drive through. 3 men were working and all 3 of them looked at me when i came in and didn’t say a word to me and immediately put their heads down so i went and stood by the register to tell them i had a pick up order since i saw my sandwiches sitting on the back counter. there was a customer ahead of me getting some sandwiches made at the service case and he kept having to repeat himself and basically scream what he wanted on his sandwiches because the workers were playing their own music with profanity, very loudly. one worker was just finishing an online order and the other was making the first customers sandwiches. i thought the guy who just finished 2 online order sandwiches would help me and was looking around still avoiding eye contact with me but then i didn’t want to interrupt because now both of them were working on the first dudes sandwich even though the one could’ve easily gotten me my sandwiches or even just talked to me and asked what i was there for. they finished with the first customers sandwiches and one was stocking some stuff and the other was about to check the customer out both were still avoiding eye contact with me on purpose still so i was thinking after he stopped stocking some ingredients he would acknowledge me. instead, he then the turned to the customer that just walked in not even a minute ago and asked them what they wanted. at this point, i had to kind of g go to the service case and interrupt the customers who were starting to order and say hey i had a pick up order it’s been sitting right behind you for the past 10 minutes. the guy with the long hair who was checking the customer out handed me my sandwiches without saying a word or even a slight smile. the sandwiches had wrong ingredients, were ice cold when i wanted them toasted for a reason, and were very messy so it wasn’t even worth the bad experience or the money i spent on them. the past 5 times i’ve been to this location it’s been a similar story definitely my last time here.
Atmosphere: 1
Food: 2
Service: 1
E. Bentz.
Good kind of expensive for a sandwich
Atmosphere: 3
Food: 3
Service: 3
Isabel Rodriguez
On 2-3-2026 around 7:30 pm my husband went to this location the Hispanic girl working was rude !!! The place not to clean !!! We are in Lubbock hospital due to a broken leg !!! We are giving you business and attitude is uncalled for !! Won’t be going back to this location . However young lady God Bless you ! The bread was so hard to chew and swallow due to it being there forever! ! So does anyone care about the employees here , will she be wrote up or is it to hard to keep employees . Also why have a drive up if you won’t help customers at window !! It’s easy to put a smile on your face greet your customer and make the order that simple
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Lays Baked Original
Holly Moore
Great service, fresh food. Employees are very pleasant and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
kylie S
Just went there and the girl in the driveway was extremely rude for no reason!
Atmosphere: 2
Food: 4
Service: 1
Dillon Painter (00Badger)
Employees talked the entire time we ordered, and didn’t get the right ingredients. We will just got to Jersey Mikes instead.
Atmosphere: 1
Food: 1
Service: 1
Money Gang
This location has the absolute worst customer service the general manager with Maroon hair is the rudest. This location is closer to my home but I rather go to the 19th location due to being treated better. I’ll be telling all my family and friends to stay away from this location.
Atmosphere: 1
Food: 1
Service: 1
Joshua Thornton
Always Good! All American double meat double pepper jack cheese with mayo oregano and black pepper???
Atmosphere: 5
Food: 5
Service: 5
Meghan
I don't come here often but when I do it's always disappointing. The lady working was more worried about her old coworker visiting then taking care of me. Bread was dry, sandwiches were sloppy, customer service blows
Atmosphere: 1
Food: 2
Service: 1
Bonita Hestand
I ordered 2 sandwiches to go today from the drive thru....absolutely the worst sandwiches ever...
I had a much better experience than the first time I was there. One person in the morning did a much better and faster service than 3 that were there the first time.
What's going on with our subway ? it's been the best for yearrrrrrsssss. Think old manager left the company, she ran the place like a freight train and didn't play about her customers. Miss her ♡ ? new employees need a good leader. They look sad and stressed. Had an order for pickup at 7:30. Didn't leave till 7:47 and sandwiches looked so skinny. Idk if they changed portions or what?
Atmosphere: 1
Food: 3
Service: 2
Pepe Munoz
I’ve been here twice in the last few months for an early lunch. Both times the lady was rude as can be. Today, 7/7/24 @ 10:50 am, I didn’t even order. I just left. Look lady if you don’t like your job find somewhere to work!!!
Service: 1
santiago sanchez
Well I have not been to a subways in Lubbock in over 29 years since I moved away for a while and just came back into the area. Thank you for good service
Went in at 7:50 for an online pick up order for 2 footlongs, it wasn’t that busy with only one other customer in the building and one in the drive through. 3 men were working and all 3 of them looked at me when i came in and didn’t say a word to me and immediately put their heads down so i went and stood by the register to tell them i had a pick up order since i saw my sandwiches sitting on the back counter. there was a customer ahead of me getting some sandwiches made at the service case and he kept having to repeat himself and basically scream what he wanted on his sandwiches because the workers were playing their own music with profanity, very loudly. one worker was just finishing an online order and the other was making the first customers sandwiches. i thought the guy who just finished 2 online order sandwiches would help me and was looking around still avoiding eye contact with me but then i didn’t want to interrupt because now both of them were working on the first dudes sandwich even though the one could’ve easily gotten me my sandwiches or even just talked to me and asked what i was there for. they finished with the first customers sandwiches and one was stocking some stuff and the other was about to check the customer out both were still avoiding eye contact with me on purpose still so i was thinking after he stopped stocking some ingredients he would acknowledge me. instead, he then the turned to the customer that just walked in not even a minute ago and asked them what they wanted. at this point, i had to kind of g go to the service case and interrupt the customers who were starting to order and say hey i had a pick up order it’s been sitting right behind you for the past 10 minutes. the guy with the long hair who was checking the customer out handed me my sandwiches without saying a word or even a slight smile. the sandwiches had wrong ingredients, were ice cold when i wanted them toasted for a reason, and were very messy so it wasn’t even worth the bad experience or the money i spent on them. the past 5 times i’ve been to this location it’s been a similar story definitely my last time here.
Atmosphere: 1
Food: 2
Service: 1
Good kind of expensive for a sandwich
Atmosphere: 3
Food: 3
Service: 3
On 2-3-2026 around 7:30 pm my husband went to this location the Hispanic girl working was rude !!! The place not to clean !!! We are in Lubbock hospital due to a broken leg !!! We are giving you business and attitude is uncalled for !! Won’t be going back to this location . However young lady God Bless you ! The bread was so hard to chew and swallow due to it being there forever! ! So does anyone care about the employees here , will she be wrote up or is it to hard to keep employees . Also why have a drive up if you won’t help customers at window !! It’s easy to put a smile on your face greet your customer and make the order that simple
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Lays Baked Original
Great service, fresh food. Employees are very pleasant and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
Just went there and the girl in the driveway was extremely rude for no reason!
Atmosphere: 2
Food: 4
Service: 1
Employees talked the entire time we ordered, and didn’t get the right ingredients. We will just got to Jersey Mikes instead.
Atmosphere: 1
Food: 1
Service: 1
This location has the absolute worst customer service the general manager with Maroon hair is the rudest. This location is closer to my home but I rather go to the 19th location due to being treated better. I’ll be telling all my family and friends to stay away from this location.
Atmosphere: 1
Food: 1
Service: 1
Always Good!
All American double meat double pepper jack cheese with mayo oregano and black pepper???
Atmosphere: 5
Food: 5
Service: 5
I don't come here often but when I do it's always disappointing. The lady working was more worried about her old coworker visiting then taking care of me. Bread was dry, sandwiches were sloppy, customer service blows
Atmosphere: 1
Food: 2
Service: 1
I ordered 2 sandwiches to go today from the drive thru....absolutely the worst sandwiches ever...
Food: 1
Restaurantji Recommends
I had a much better experience than the first time I was there.
One person in the morning did a much better and faster service than 3 that were there the first time.
Atmosphere: 5
Food: 5
Service: 5
Love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: All-Pro Sweet Onion Chicken Teriyaki
What's going on with our subway ? it's been the best for yearrrrrrsssss. Think old manager left the company, she ran the place like a freight train and didn't play about her customers. Miss her ♡ ? new employees need a good leader. They look sad and stressed. Had an order for pickup at 7:30. Didn't leave till 7:47 and sandwiches looked so skinny. Idk if they changed portions or what?
Atmosphere: 1
Food: 3
Service: 2
I’ve been here twice in the last few months for an early lunch. Both times the lady was rude as can be. Today, 7/7/24 @ 10:50 am, I didn’t even order. I just left. Look lady if you don’t like your job find somewhere to work!!!
Service: 1
Well I have not been to a subways in Lubbock in over 29 years since I moved away for a while and just came back into the area. Thank you for good service
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Subway Melt
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