awful service !! two very rude ladies during my lunch break ruined my whole lunch break and DAY!! so unprofessional !! not friendly poor costumer service messed up my order !! Only reason I will be going back and supporting Subway is because of Ms. Connie she is a very kind and very professional lady.
Wesley Capell
Baja turkey melt was great. It didn't smell musty when I walked in. And the lady working the closing shift was very friendly. Good experience.
Atmosphere: 5
Food: 5
Service: 5
David Gast
I have eaten here a lot and i mean a lot.. I have gastroparesis and the only thing my stomach could handle was a subway sandwich for months.. So i ate here everyday for months, 2 or 3 times/day.. In the last 6 months, this place has gone downhill and i will never step foot in this location, ever again! Today I went in, the Lady took soo much time to help me, she decided to finally help but she wanted to do my order and an online order at the same time.. She took her sweet time bc she knew I was already annoyed by her not wanting to help us when we entered.. There's a guy back there that works there that was just hanging out in his open toed slides/sandals, going in and out of the store to smoke.. Then he's parked in a white expedition in the handicap spot.. The Lady finally starts making the food and i notice she had trouble folding the cold cut meat.. Well, when i finally sat down, i figured out why.. The meat was frozen. She continued to make our sandwich with brown lettuce and i asked for one small line of ranch.. Gushes the ranch on after I just told her i wanted very little.. Once I found out my meat was frozen, I asked if she could just warm up some meat instead of making another sandwich (because she took forever on the first one) and id throw the other meat away but.... The manager walked in and she said she needed to make me another one... I expressed i didn't want that bc she took forever on my first sandwich. So we grabbed our frozen sandwich and left... I've noticed the last couple months of going here, the workers always have their kids in the lobby, eating whatever chips they want, going to customers tables, climbing on tables and chairs... Getting whatever drink they want with cookies... If this place is suffering with loss and the numbers are down... This is why .. I've had neighbors tell me they won't go back to that location bc of the rude employees and the kids.. This location needs to make some adjustments. The manager is really good during the day, she just needs better help so she can do her job, in my opinion.
Atmosphere: 1
Food: 1
Service: 1
A Ruiz
Most HORRIBLE dining experience at the Subway on 67th & Frankford!! Samantha who said she was the asst manager was VERY RUDE!! Called me as I was driving up to the speaker to say they were out of meatballs for the sandwich. Her excuse was the order took over 15min to be received from the subway app where I made my order. Then I gave her my new order but she ignored me as I read off the sandwiches & toppings. Again another excuse; she was working on!other orders even though she asked me to come inside to change my original order. She then said I did not order drinks. My orders were meal combos. I then asked for a refund, she refused saying it was not possible since I used the app. I was going to be left without food and without a refund!!!! I DO. NOT RECOMMEND GOING TO THIS SUBWAY LOCATION!!! ANYWHERE ELSE IS BETTER !!!
Atmosphere: 1
Food: 2
Service: 1
dannysargent65
First TK so much deserves so much praise. I was in restaurant management for 26 years. Disappointing this place choose to sacrifice guest over crunching labor dollars. Ok back to TK, this girl is amazing. She had 6+ cars in the drive thru and a dozen guest in line inside. Being totally by herself at dinner time is insane. TK kept her composure and worked her tale off, taking care of everyone while giving great customer service, as well as washing hands and regloving in between cashing people out and making sandwiches. There were people walking in from the drive thru frustrated, as well frustrated people inside, but TK stayed focused and took care of all of us. So disappointing that the company sacrifices service to extremely cut labor. By the way where was management, I’m sure they were home kicking back. TK and the Subway guest deserve so much better. We will not eat at this location moving forward, but if I ever hear of an opening for a better place of employment for TK, I will definitely let her know.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham, Rotisserie-Style Chicken
jerome wilson
Y'all got one person working!!!make no damn sense,
Service: 1
Terry Saddler
Got my sub took it home the roll was so hard kinda stale
Atmosphere: 5
Food: 2
Service: 4
Suzie Ace
They do a really great job up here. Customer service is on point, it’s always clean. Good job!
Atmosphere: 5
Food: 5
Service: 5
Blaine&Timothy VasWhi
This is apparently the footling veggie delight!!!!! Subway needs to step up their game or they will lose more customers. My fiance and our family go to subway regularly and we are going to stop getting food from Subway.
Food: 1
cathye davis
Went thru the drive thru. The person waiting on us was extremely rude and when I asked if she had marked our sandwiches because they were slightly different, she said not her job. Will NEVER go to this subway again. They need to dismiss this person, she need to work cleaning public restroom. Not taking care of customers. Great way to loose business.
I did mobile order pick up and went to pick up 10 minutes after it said it was ready and they kept pestering me away saying there's no order, it's not on their computer so they wouldn't even look at my phone so I could show them. They said since I didn't get the sandwich it didn't charge me. It did charge me and I still haven't gotten my refund. I will never be coming back to subway the whole crew needs to get fired.
Atmosphere: 1
Food: 1
Service: 1
John McMurray
I ordered 2 footling sandwiches, one was a Philly beefsteak that includes onions, green bell peppers, and then I added jalapeños and mayo. It was plain when I opened it, though the receipt clearly indicated my toppings. 1 reason: lazy, lazy staff. Not going to shop there again.
Atmosphere: 4
Food: 3
Service: 1
Anthony Hargrove
Stopped for lunch today and ordered a 12" Philly for take-out. Got back to work and ate through the first half of the sandwich, and when I picked up the second half, I noticed there was mold all over the bottom center of the bread. I was disgusted knowing I just consumed a large amount of moldy bread. I called the store asking to speak with the manager and was told she was busy and could she call me back. I explained the situation and basically told I needed to bring the food back.
A few hours later, when I was able to leave work and go back over to the store, I was offered an appology and if I would like replacement food. I said no, but I at least wanted a refund. The refund was given, and the area supervisor said, "Sorry, I am not sure how that happened." I stated, I hope that I don't get sick from consuming this moldy bread."
At this point, I am over Subway. A few years ago, I had a bad experience at another Lubbock Subway, and that kept me away for a while. It was my first time back in years, and I had an even worse experience.
They had an opportunity to take a terrible experience that I just had and offer a more meaningful solution than the basic of expectation.
Atmosphere: 1
Food: 1
Service: 1
Donnie Mcneely
They are never open at 8 AM.It's always eight twenty eight thirty. They would not allow me to come in at 808 a m to use the restroom
Atmosphere: 1
Food: 4
Service: 1
Boston Jones
My partner and I went to go get sandwiches. Both watched sandwiches get made and folded the young boy working made sure to barely fold sandwiches causing the to fall apart when opened. As I was going back up to ask to have the sandwich fixed the young boy there was sitting on his phone while I waited. I went over to ask him for the help. The possible manager on duty grabbed the previous sandwich out of my hands and throwing it away. While they remade the sandwich they barely put anything on the sandwich making it less than it was in the first place. As this is all happening the young boy who took our order was playing on his phone. I don’t appreciate the way they handle the food. We will not be returning after how rude they were fixing a problem they created
awful service !! two very rude ladies during my lunch break ruined my whole lunch break and DAY!! so unprofessional !! not friendly poor costumer service messed up my order !! Only reason I will be going back and supporting Subway is because of Ms. Connie she is a very kind and very professional lady.
Baja turkey melt was great. It didn't smell musty when I walked in. And the lady working the closing shift was very friendly. Good experience.
Atmosphere: 5
Food: 5
Service: 5
I have eaten here a lot and i mean a lot.. I have gastroparesis and the only thing my stomach could handle was a subway sandwich for months.. So i ate here everyday for months, 2 or 3 times/day.. In the last 6 months, this place has gone downhill and i will never step foot in this location, ever again! Today I went in, the Lady took soo much time to help me, she decided to finally help but she wanted to do my order and an online order at the same time.. She took her sweet time bc she knew I was already annoyed by her not wanting to help us when we entered.. There's a guy back there that works there that was just hanging out in his open toed slides/sandals, going in and out of the store to smoke.. Then he's parked in a white expedition in the handicap spot.. The Lady finally starts making the food and i notice she had trouble folding the cold cut meat.. Well, when i finally sat down, i figured out why.. The meat was frozen. She continued to make our sandwich with brown lettuce and i asked for one small line of ranch.. Gushes the ranch on after I just told her i wanted very little.. Once I found out my meat was frozen, I asked if she could just warm up some meat instead of making another sandwich (because she took forever on the first one) and id throw the other meat away but.... The manager walked in and she said she needed to make me another one... I expressed i didn't want that bc she took forever on my first sandwich. So we grabbed our frozen sandwich and left... I've noticed the last couple months of going here, the workers always have their kids in the lobby, eating whatever chips they want, going to customers tables, climbing on tables and chairs... Getting whatever drink they want with cookies... If this place is suffering with loss and the numbers are down... This is why .. I've had neighbors tell me they won't go back to that location bc of the rude employees and the kids.. This location needs to make some adjustments. The manager is really good during the day, she just needs better help so she can do her job, in my opinion.
Atmosphere: 1
Food: 1
Service: 1
Most HORRIBLE dining experience at the Subway on 67th & Frankford!!
Samantha who said she was the asst manager was VERY RUDE!! Called me as I was driving up to the speaker to say they were out of meatballs for the sandwich. Her excuse was the order took over 15min to be received from the subway app where I made my order. Then I gave her my new order but she ignored me as I read off the sandwiches & toppings. Again another excuse; she was working on!other orders even though she asked me to come inside to change my original order. She then said I did not order drinks. My orders were meal combos. I then asked for a refund, she refused saying it was not possible since I used the app. I was going to be left without food and without a refund!!!! I DO. NOT RECOMMEND GOING TO THIS SUBWAY LOCATION!!! ANYWHERE ELSE IS BETTER !!!
Atmosphere: 1
Food: 2
Service: 1
First TK so much deserves so much praise. I was in restaurant management for 26 years. Disappointing this place choose to sacrifice guest over crunching labor dollars. Ok back to TK, this girl is amazing. She had 6+ cars in the drive thru and a dozen guest in line inside. Being totally by herself at dinner time is insane. TK kept her composure and worked her tale off, taking care of everyone while giving great customer service, as well as washing hands and regloving in between cashing people out and making sandwiches. There were people walking in from the drive thru frustrated, as well frustrated people inside, but TK stayed focused and took care of all of us. So disappointing that the company sacrifices service to extremely cut labor. By the way where was management, I’m sure they were home kicking back. TK and the Subway guest deserve so much better. We will not eat at this location moving forward, but if I ever hear of an opening for a better place of employment for TK, I will definitely let her know.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Oven Roasted Turkey & Ham, Rotisserie-Style Chicken
Y'all got one person working!!!make no damn sense,
Service: 1
Got my sub took it home the roll was so hard kinda stale
Atmosphere: 5
Food: 2
Service: 4
They do a really great job up here. Customer service is on point, it’s always clean. Good job!
Atmosphere: 5
Food: 5
Service: 5
This is apparently the footling veggie delight!!!!! Subway needs to step up their game or they will lose more customers. My fiance and our family go to subway regularly and we are going to stop getting food from Subway.
Food: 1
Went thru the drive thru. The person waiting on us was extremely rude and when I asked if she had marked our sandwiches because they were slightly different, she said not her job. Will NEVER go to this subway again. They need to dismiss this person, she need to work cleaning public restroom. Not taking care of customers. Great way to loose business.
Food: 3
Service: 1
Restaurantji Recommends
I did mobile order pick up and went to pick up 10 minutes after it said it was ready and they kept pestering me away saying there's no order, it's not on their computer so they wouldn't even look at my phone so I could show them. They said since I didn't get the sandwich it didn't charge me. It did charge me and I still haven't gotten my refund. I will never be coming back to subway the whole crew needs to get fired.
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 footling sandwiches, one was a Philly beefsteak that includes onions, green bell peppers, and then I added jalapeños and mayo. It was plain when I opened it, though the receipt clearly indicated my toppings. 1 reason: lazy, lazy staff. Not going to shop there again.
Atmosphere: 4
Food: 3
Service: 1
Stopped for lunch today and ordered a 12" Philly for take-out. Got back to work and ate through the first half of the sandwich, and when I picked up the second half, I noticed there was mold all over the bottom center of the bread. I was disgusted knowing I just consumed a large amount of moldy bread. I called the store asking to speak with the manager and was told she was busy and could she call me back. I explained the situation and basically told I needed to bring the food back.
A few hours later, when I was able to leave work and go back over to the store, I was offered an appology and if I would like replacement food. I said no, but I at least wanted a refund. The refund was given, and the area supervisor said, "Sorry, I am not sure how that happened." I stated, I hope that I don't get sick from consuming this moldy bread."
At this point, I am over Subway. A few years ago, I had a bad experience at another Lubbock Subway, and that kept me away for a while. It was my first time back in years, and I had an even worse experience.
They had an opportunity to take a terrible experience that I just had and offer a more meaningful solution than the basic of expectation.
Atmosphere: 1
Food: 1
Service: 1
They are never open at 8 AM.It's always eight twenty eight thirty. They would not allow me to come in at 808 a m to use the restroom
Atmosphere: 1
Food: 4
Service: 1
My partner and I went to go get sandwiches. Both watched sandwiches get made and folded the young boy working made sure to barely fold sandwiches causing the to fall apart when opened. As I was going back up to ask to have the sandwich fixed the young boy there was sitting on his phone while I waited. I went over to ask him for the help. The possible manager on duty grabbed the previous sandwich out of my hands and throwing it away. While they remade the sandwich they barely put anything on the sandwich making it less than it was in the first place. As this is all happening the young boy who took our order was playing on his phone. I don’t appreciate the way they handle the food. We will not be returning after how rude they were fixing a problem they created
Atmosphere: 1
Food: 1
Service: 1
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