Most subways are gross, slow and always out of ingredients. This one is clean, friendly, fast, and fully stocked.
Valentin Ramirez
Placed an online order and wasted my time. Understaffed and did not have simple ingredients to make the sandwiches listed on their menu. If placing an online order call ahead to make sure they have everything so you’re not wasting a trip to the store.
Atmosphere: 2
Food: 1
Service: 5
kelly delbosque
2 employees behind the counter. Meat/ bread woman went to get supplies w her part of sandwiches ready.Nick in charge of veggies/ cash register promptly stated, as 7 witnesses watched, “I’m out, my rides here.” Thought he was joking, so we said~ haha, you’re leaving the cash register wide open. He wasn’t joking, he promptly got HIS bag of food, stopped & filled his drink & picked his 2 bags of chips selectively off the shelf, and proceeded 2 leave. 7 customers questioned his actions, he didn’t care. He left your location wide open w/o anyone to tend to customers or YOUR business. Everyone watched in disbelief. One customer stated, “This always happens here.” This is ludicrous considering Subway’s current reputation which sucks. We won’t ever be back, this will be posted to every acct from 7 people that watched it happen & had the time to talk to each other in disbelief of what occurred. Never in 50 yrs of life, have I ever witnessed anything on this level. Your food options were picked over, bottom of the barrel dry, dead, nasty. I will report this to health inspectors in Lubbock bc this location should be shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
Tess R.
Bread was old and hard.
Atmosphere: 4
Food: 3
Service: 4
Jason
Yummy for the tummy! Hotshot Italiano subs were very good.. Customer service was great! Pleasant atmosphere here at this subway.
Atmosphere: 5
Food: 5
Service: 5
Dennis Markus
25 bucks for 2 footlongs!
Atmosphere: 3
Food: 3
Service: 5
Jon Vega
Worst experience ever at a subway. Order was made incorrectly. When trying to get it corrected employees became rude and hostile.
Atmosphere: 1
Food: 1
Service: 1
D Cox
There was only one overwhelmed lady working. There were two of us that came in to pick up online orders that hadn't even been started. I told her I'd wait in the car, to charge my phone battery, so she wouldn't feel so pressured with four ? staring at her. Two young guys went in. When the other woman came out, I went back in and she had skipped my order and was making their's. After she finally gets mine done and comes out to put it on the to-go rack, one sandwich falls out on the floor. She picks it up, rewraps, stuffs it in the bag and says nothing came out of the wrap. By the Grace of God, Christian music was playing...
vince lyons
I watched a car stop in front, not in a patking spot, while a young lady ran inside. I assumed she was picking up an online order, but when I entered there was only loud music playing and about a minute later the sam lady came from the back & I could hear her tell the employee on duty that there was a customer. The employee slowly emerged on her cell phone and proceeded with her phone conversation, which seemed like a personal call, as she asked what I wanted. I had to repeat each step of the order, as she really wasn't paying attention to me, and thought about just walking out at this point. Sadly, I hadn't eaten all day, so I summoned my patience and ignored her rude behavior and lack of concern. When it came time to pay, I provided a coupon, and it took what seemed like five minutes for her to figure out how to apply it. When she finally figured it out and I paid, she mumbled something about me leaving & I had to ask for a copy of my receipt.
Atmosphere: 2
Food: 3
Service: 1
Tonie R.
The service here is under staffed or the management spends too much time in the back, and they're not helping the counter when busy ! I arrived early before the lunch rush and customers were literally leaving because there is no urgency to serve customers. All hands on deck at all times!!??
Lines are always out the door during lunch. Slow service.
Hudson Winter
No meatballs!! No respect! No more business from me. This subway had no white bread, no meatballs and were also missing key ingredients to make a simple sandwich. The employees were short and rude. I waited at the counter for at least 10 mins just for them to put beef and cheese and bread. I felt ignored and flat out disrespected. After I was finally fortunate enough to receive my meal, a happy couple came strolling in after me. They waited at the counter for 10 minutes while the employees were just sitting in the back yapping. The family was forced to make the decision to just leave instead of waiting pointlessly to get mid food with no ingredients. Sincerely disappointed.
David Burnett
Order online from the subway. Got a call saying that there was no more meatballs at 6pm and that they couldn't make my sandwich. Which is okay but what was not okay was that the lady that called from that location didn't no or care to do a refund for the sub I paid for. She basically said call door dash and get a refund, I'd tried to explain to her it was from the subway app. But she didn't know or care to explain what I needed to do to get my money back from the purchase. Poor customer service, if you can't make a sub. That was order and paid for, you need to learn how to give back the money from that service paid for. Now I have to waste gas money and time for a simple refund on a sub. Thx Subway for awesome customer service!!
Service: 1
Ryan Winn
Employees were disagreeable along side this, the food was unsatisfactory. The store lacked multiple key ingredients that every sandwich store should.
Atmosphere: 1
Food: 1
Service: 1
Mallory T.
I didn't know it was possible to mess up a subway sandwich but somehow the lady at this subway did. She was also incredibly rude. Would not recommend this subway.
Most subways are gross, slow and always out of ingredients. This one is clean, friendly, fast, and fully stocked.
Placed an online order and wasted my time. Understaffed and did not have simple ingredients to make the sandwiches listed on their menu. If placing an online order call ahead to make sure they have everything so you’re not wasting a trip to the store.
Atmosphere: 2
Food: 1
Service: 5
2 employees behind the counter. Meat/ bread woman went to get supplies w her part of sandwiches ready.Nick in charge of veggies/ cash register promptly stated, as 7 witnesses watched, “I’m out, my rides here.” Thought he was joking, so we said~ haha, you’re leaving the cash register wide open. He wasn’t joking, he promptly got HIS bag of food, stopped & filled his drink & picked his 2 bags of chips selectively off the shelf, and proceeded 2 leave. 7 customers questioned his actions, he didn’t care. He left your location wide open w/o anyone to tend to customers or YOUR business. Everyone watched in disbelief. One customer stated, “This always happens here.” This is ludicrous considering Subway’s current reputation which sucks. We won’t ever be back, this will be posted to every acct from 7 people that watched it happen & had the time to talk to each other in disbelief of what occurred. Never in 50 yrs of life, have I ever witnessed anything on this level. Your food options were picked over, bottom of the barrel dry, dead, nasty. I will report this to health inspectors in Lubbock bc this location should be shut down immediately.
Atmosphere: 1
Food: 1
Service: 1
Bread was old and hard.
Atmosphere: 4
Food: 3
Service: 4
Yummy for the tummy! Hotshot Italiano subs were very good.. Customer service was great! Pleasant atmosphere here at this subway.
Atmosphere: 5
Food: 5
Service: 5
25 bucks for 2 footlongs!
Atmosphere: 3
Food: 3
Service: 5
Worst experience ever at a subway. Order was made incorrectly. When trying to get it corrected employees became rude and hostile.
Atmosphere: 1
Food: 1
Service: 1
There was only one overwhelmed lady working. There were two of us that came in to pick up online orders that hadn't even been started. I told her I'd wait in the car, to charge my phone battery, so she wouldn't feel so pressured with four ? staring at her. Two young guys went in. When the other woman came out, I went back in and she had skipped my order and was making their's. After she finally gets mine done and comes out to put it on the to-go rack, one sandwich falls out on the floor. She picks it up, rewraps, stuffs it in the bag and says nothing came out of the wrap. By the Grace of God, Christian music was playing...
I watched a car stop in front, not in a patking spot, while a young lady ran inside. I assumed she was picking up an online order, but when I entered there was only loud music playing and about a minute later the sam lady came from the back & I could hear her tell the employee on duty that there was a customer. The employee slowly emerged on her cell phone and proceeded with her phone conversation, which seemed like a personal call, as she asked what I wanted. I had to repeat each step of the order, as she really wasn't paying attention to me, and thought about just walking out at this point. Sadly, I hadn't eaten all day, so I summoned my patience and ignored her rude behavior and lack of concern. When it came time to pay, I provided a coupon, and it took what seemed like five minutes for her to figure out how to apply it. When she finally figured it out and I paid, she mumbled something about me leaving & I had to ask for a copy of my receipt.
Atmosphere: 2
Food: 3
Service: 1
The service here is under staffed or the management spends too much time in the back, and they're not helping the counter when busy ! I arrived early before the lunch rush and customers were literally leaving because there is no urgency to serve customers. All hands on deck at all times!!??
Restaurantji Recommends
Lines are always out the door during lunch. Slow service.
No meatballs!! No respect! No more business from me. This subway had no white bread, no meatballs and were also missing key ingredients to make a simple sandwich. The employees were short and rude. I waited at the counter for at least 10 mins just for them to put beef and cheese and bread. I felt ignored and flat out disrespected. After I was finally fortunate enough to receive my meal, a happy couple came strolling in after me. They waited at the counter for 10 minutes while the employees were just sitting in the back yapping. The family was forced to make the decision to just leave instead of waiting pointlessly to get mid food with no ingredients. Sincerely disappointed.
Order online from the subway. Got a call saying that there was no more meatballs at 6pm and that they couldn't make my sandwich. Which is okay but what was not okay was that the lady that called from that location didn't no or care to do a refund for the sub I paid for. She basically said call door dash and get a refund, I'd tried to explain to her it was from the subway app. But she didn't know or care to explain what I needed to do to get my money back from the purchase. Poor customer service, if you can't make a sub. That was order and paid for, you need to learn how to give back the money from that service paid for. Now I have to waste gas money and time for a simple refund on a sub. Thx Subway for awesome customer service!!
Service: 1
Employees were disagreeable along side this, the food was unsatisfactory. The store lacked multiple key ingredients that every sandwich store should.
Atmosphere: 1
Food: 1
Service: 1
I didn't know it was possible to mess up a subway sandwich but somehow the lady at this subway did. She was also incredibly rude. Would not recommend this subway.