Not one to normally leave bad reviews but this place was terrible. I would have given it a zero but that wasn’t an option. The door was locked so we had to use the Pilot gas station door. We weren’t greeted when we walked in all the employee said was what kind of bread and how many. The bread was way over cooked and super dry as you can see in the picture. The meat toppings were so skimpy you could barely see them. When we asked for a little more we were told they would double charge for meat. We eat at a lot of subways so we know how much meat you get. I asked about the cheese and he said he had no idea what kind they were. We didn’t see an option for ham and he said they didn’t have any, and then went to the fridge and brought one out. The drink machine was down, I ordered a protein bowl and when I asked for a fork because they were out in the container he told me to go to the gas station and get one. I asked an employee over there and the one was equally rude and told us she just works there?? As my 9 yr old was eating his ham, pickle and ranch sub he said his mouth was burning. His sub was filled with jalapeños and pickles. We watched him make them and he only went in the pickle tub. So needless to say that sub was wasted. All in all a terrible experience from start to not finishing our food.
Atmosphere: 1
Food: 1
Service: 1
Asar Asad Ans-Ra-Bey
I went in to get one of my favorite creations foot long, rotisserie chicken, pepper jack, jalapeños, lettuce, tomatoes, black olives,red onion,bell pepper salt and pepper with sweet onion sauce, honey mustard and mayo..The line was long and two ladies in front of me, had large orders, I was impressed with the young Beautiful Woman that was operating under the pressure with ease, she kept her cool, got it done and on to the next customer. IF MULTI-TASKING WAS A PERSON, SHE WAS DEFINITELY IT..MIND YOU, SHE DID ALL THIS BY HER LONELY....She's taking over and in my opinion she's dedicated and is a success in her own right..She's Taking applications for Great workers with Great work ethics that want the hours...Thank you Little Lady ? ? ? ? PS come and be apart of her SUCCESS...And Thanks for the cookies, there as sweet as you...Wishing you all the LUCK & SUCCESS
Atmosphere: 5
Food: 5
Service: 5
Bill Mathews
only 1 person working little slow@10pm but good tuna only 3 meatballs for 6" wanted 12" just visited 009-05 23 we’re out of almost everything in the store as has been McKays. The last few times I have visited Service not too good asked to swipe my rewards card did not tell me I had to pay with points, would not reverse charge for points not very satisfied subway survey on receipt it would not let me take it. Did not have enough information on receipt to correctly take survey.
Atmosphere: 4
Food: 2
Service: 4
Angel Sanchez
Badly service need new more clean end more presentation of
Atmosphere: 1
Food: 1
Service: 1
BRENNON Holdman
Hello my name is Brennon I live in Lubbock Texas and visited subway and received the absolute worst customer service. I never even waist my time putting in a complaint but it was so bad I have to I walk up to a empty counter and get told by a customer I should knock on the employee door so as I’m walk-in over there a employee walks through another door I then ask are yall open I get ignored and then she proceeds to question me in the most rudest demeanor ever 0 customer skills what do want I say a footlong Italian bread she then says what do you want on it I say chicken bacon ranch we don’t have rotisserie then stares me blankly instead of offering a different solution. I own a food establishment and I know some days are rough so I kept my composure but my last straw was when I said steak and cheese. We don’t have steak and stares at me blankly I then say wow you are very rude and I’m gonna walk away before I loose my cool. I then called a manager and explained was told Jennnifer I believe is the employee name has received complaints and basically on her last straw but I wanted to make sure this is 100 %addressed because she basically will definitely keep me and anyone I know from stepping back in that facility
Atmosphere: 1
Service: 1
Hussain Haidari
Worst subway ever. The put up a sign saying they are on lunch and it’s been 2 hours I’ve been waiting and they are still not back from lunch.
Janice sproles
Really enjoy going there. Great food and great service
Atmosphere: 5
Food: 5
Service: 5
Anvar Akhmedov (Alex)
Clean and friendly. Most of the locations of Subways are dirty however this place specifically was clean.
Charl Strydom
Tried to buy lunch here but was told by the attendant that everyone is in lunch. Never heard of a lunch spot to close during lunch time. They should update the hours to reflect there lunch time closures, se customers don't need to waste time driving there and then it is closed in the middle of the day. When you only have one hour lunch time and you waste 25 min to drive there and back with no lunch, bellies go hungry.
Atmosphere: 1
Service: 1
Jeromy Johnson
NEVER HAVE MEATBALLS. When you can't even serve your own signature sandwiches you have a problem with your business in other words you won't get
You tell me you close at 10 then proceed to close at 7.
Justin M
This location always has only one person working so its is very slow!!!The subway chain is getting way to expensive for the quality of sandwich 15 dollars for a sub and drink way better sandwiches for this price
Suzy Philip
In town this morning on business. Looked on line for closed Subway to the Overton hotel that was open. Google took me to this location. It list hours open 6 am. I got there at 8:30 to be rudely told by the lady that was chatting with another employee “We are not open” turned back around and continued to talk. I had to ask three times what time do they open before she again rudely said 9 am. The DM should look into this location. If it was my site I would fire the crew who care more about talking g the opening timely.
Jaret Tucker
Hours say open till 11 but they said they closed at 9 but are sitting in the lobby just chatting.... I think they close when they feel like it. And what subway at a truckstop isint open 24 hours? Disappointing.
Road Junky
4 stars because you allow indoor dining. Seating area was clean, except for the air vents, they're covered in dust.The sandwich tasted fresh & was tasty. The bread was cooked just right.My one complaint was Christabell. She more than skimped on the vegetables. I understand watching your overhead and all about cutting costs but that's ridiculous...
Not one to normally leave bad reviews but this place was terrible. I would have given it a zero but that wasn’t an option. The door was locked so we had to use the Pilot gas station door. We weren’t greeted when we walked in all the employee said was what kind of bread and how many. The bread was way over cooked and super dry as you can see in the picture. The meat toppings were so skimpy you could barely see them. When we asked for a little more we were told they would double charge for meat. We eat at a lot of subways so we know how much meat you get. I asked about the cheese and he said he had no idea what kind they were. We didn’t see an option for ham and he said they didn’t have any, and then went to the fridge and brought one out. The drink machine was down, I ordered a protein bowl and when I asked for a fork because they were out in the container he told me to go to the gas station and get one. I asked an employee over there and the one was equally rude and told us she just works there?? As my 9 yr old was eating his ham, pickle and ranch sub he said his mouth was burning. His sub was filled with jalapeños and pickles. We watched him make them and he only went in the pickle tub. So needless to say that sub was wasted. All in all a terrible experience from start to not finishing our food.
Atmosphere: 1
Food: 1
Service: 1
I went in to get one of my favorite creations foot long, rotisserie chicken, pepper jack, jalapeños, lettuce, tomatoes, black olives,red onion,bell pepper salt and pepper with sweet onion sauce, honey mustard and mayo..The line was long and two ladies in front of me, had large orders, I was impressed with the young Beautiful Woman that was operating under the pressure with ease, she kept her cool, got it done and on to the next customer. IF MULTI-TASKING WAS A PERSON, SHE WAS DEFINITELY IT..MIND YOU, SHE DID ALL THIS BY HER LONELY....She's taking over and in my opinion she's dedicated and is a success in her own right..She's Taking applications for Great workers with Great work ethics that want the hours...Thank you Little Lady ? ? ? ? PS come and be apart of her SUCCESS...And Thanks for the cookies, there as sweet as you...Wishing you all the LUCK & SUCCESS
Atmosphere: 5
Food: 5
Service: 5
only 1 person working little slow@10pm but good tuna only 3 meatballs for 6" wanted 12" just visited 009-05 23 we’re out of almost everything in the store as has been McKays. The last few times I have visited Service not too good asked to swipe my rewards card did not tell me I had to pay with points, would not reverse charge for points not very satisfied subway survey on receipt it would not let me take it. Did not have enough information on receipt to correctly take survey.
Atmosphere: 4
Food: 2
Service: 4
Badly service need new more clean end more presentation of
Atmosphere: 1
Food: 1
Service: 1
Hello my name is Brennon I live in Lubbock Texas and visited subway and received the absolute worst customer service. I never even waist my time putting in a complaint but it was so bad I have to I walk up to a empty counter and get told by a customer I should knock on the employee door so as I’m walk-in over there a employee walks through another door I then ask are yall open I get ignored and then she proceeds to question me in the most rudest demeanor ever 0 customer skills what do want I say a footlong Italian bread she then says what do you want on it I say chicken bacon ranch we don’t have rotisserie then stares me blankly instead of offering a different solution. I own a food establishment and I know some days are rough so I kept my composure but my last straw was when I said steak and cheese. We don’t have steak and stares at me blankly I then say wow you are very rude and I’m gonna walk away before I loose my cool. I then called a manager and explained was told Jennnifer I believe is the employee name has received complaints and basically on her last straw but I wanted to make sure this is 100 %addressed because she basically will definitely keep me and anyone I know from stepping back in that facility
Atmosphere: 1
Service: 1
Worst subway ever. The put up a sign saying they are on lunch and it’s been 2 hours I’ve been waiting and they are still not back from lunch.
Really enjoy going there. Great food and great service
Atmosphere: 5
Food: 5
Service: 5
Clean and friendly. Most of the locations of Subways are dirty however this place specifically was clean.
Tried to buy lunch here but was told by the attendant that everyone is in lunch. Never heard of a lunch spot to close during lunch time. They should update the hours to reflect there lunch time closures, se customers don't need to waste time driving there and then it is closed in the middle of the day. When you only have one hour lunch time and you waste 25 min to drive there and back with no lunch, bellies go hungry.
Atmosphere: 1
Service: 1
NEVER HAVE MEATBALLS. When you can't even serve your own signature sandwiches you have a problem with your business in other words you won't get
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
You tell me you close at 10 then proceed to close at 7.
This location always has only one person working so its is very slow!!!The subway chain is getting way to expensive for the quality of sandwich 15 dollars for a sub and drink way better sandwiches for this price
In town this morning on business. Looked on line for closed Subway to the Overton hotel that was open. Google took me to this location. It list hours open 6 am. I got there at 8:30 to be rudely told by the lady that was chatting with another employee “We are not open” turned back around and continued to talk. I had to ask three times what time do they open before she again rudely said 9 am. The DM should look into this location. If it was my site I would fire the crew who care more about talking g the opening timely.
Hours say open till 11 but they said they closed at 9 but are sitting in the lobby just chatting.... I think they close when they feel like it. And what subway at a truckstop isint open 24 hours? Disappointing.
4 stars because you allow indoor dining. Seating area was clean, except for the air vents, they're covered in dust.The sandwich tasted fresh & was tasty. The bread was cooked just right.My one complaint was Christabell. She more than skimped on the vegetables. I understand watching your overhead and all about cutting costs but that's ridiculous...