Sugar Browns Coffee Co.

Very well laid out seating for anything from studying to group sessions. Staff are always courteous and consistent. As a big cortado fan, I’m grateful for their quality espresso pulls. Chai tea is lacklustre, but if you’re coming here, its probably for their espresso anyways. I’d argue they have some of the best in Lubbock

Atmosphere: 5

Food: 5

Service: 5

Drove her specifically cause it says they have Angus beef kolaches on the menu on their website. Arrived and was told no they do not. Wasted my time and gas. Change your website then please!

I have been a long time supporter of Sugar Brown’s Coffee. Even when the owners shifted, I wanted to continue to support this iconic Lubbock coffee shop. However, I can no longer stay quiet about my disappointment.

When the staff shifted, no one could make a quality cortado except Dylan. Fortunately, she was a great trainer and eventually other baristas learned to master their cortado making skills. There’s still a handful who… can’t. It’s sad to me because some people seem like they’re only there for a paycheck. The passion for quality coffee is non-existent.

A couple of weeks ago, I arrived at 7:30am to see the building closed. No sign, no post on social media. Google said they were opened, but that wasn’t the case. I called them to see if someone would answer and communicate the issue, but the phone rang until it went to voicemail. (I’d later find out they had a plumbing issue. But no communication ANYWHERE? C’mon now..)

Today, I called to place a to-go order at 7:40am because Google stated “open” at 7:00am. I let the woman know my order and she asked when will I be picking up. I told her “in five minutes.” She proceeded to tell me that they don’t open until 8am (due to the snow storm - I get it) so it won’t be ready until 8:05-8:10. I cancelled the order. It’d help to train the baristas to be upfront about opening hours rather than getting someone’s hopes up just to let them down.

I understand that *sometimes* there’s a post on social media updating the hours, but I don’t always utilize social media - especially prior to 8am.

As an established business, there needs to be an answering service or hours shifted on Google if there are changes in hours. I’m truly shocked because this is the first time I have ever dealt with such inconsistencies in a local business. I say all of this with grace and accountability.

Would highly encourage the owners to meet with the owners from Monomyth Coffee and Gold Stripe Coffee and learn a thing or two.

Cassiecoronel Jade is not working today but we can get it done to me see if 6th Of August is still available forward to the world to me see if you can be a little girl with 677

cozy and welcoming. Lots of seating and spread out. Coffee was good, will be coming again!

Atmosphere: 5

Food: 4

Service: 5

Cute environment, service was great and friendly, coffee was awful. Tasted sour, no flavor. I ordered their signature latte.

Atmosphere: 4

Food: 1

Service: 4

The steam wands looked like they haven’t been cleaned all day. This can cause lactose intolerant people to get sick. Please clean the steam wands between drinks!!!! It takes less than 30 seconds to purge and wipe down

Not very welcoming to people with disabilities and their ADA service animals. You are not allowed to choose or question if you allow disability service animals into a business. It is Federal law. It seems like your employees might need some training. You are allowed to ask two questions by law: Is this a service animal? and What service does this animal provide? The latter question is unnecessary.

Service: 1

Very cute and cozy atmosphere. Perfect spot to work, study, or chat with a friend. Coffee was delicious and so was the pumpkin chocolate chip bread. Staff was very nice!

Atmosphere: 5

Food: 5

Service: 5

Not the same warm sugar friend it once was.

Atmosphere: 2

Food: 4

Service: 4

Staff is great, Coffee/Tea is great, internet is enough, good place to work or socialize. Love Sugar Browns!

Atmosphere: 5

Food: 5

Service: 5

Placed an online order that was supposed to take 5 minutes. After arriving on time it took 30 minutes of waiting in the store to get the coffees. Many other people walked in and got their orders in the time I was waiting. What's the point of paying ahead and showing up on time if it takes 35m total and makes you late to work?

Atmosphere: 2

Food: 2

Service: 1

My Husband and I love the kolaches here and when we walk in the atmosphere is always 10/10

Atmosphere: 5

Food: 5

Service: 5

The options for seating are varied and helpful depending on needs…available areas are a cozy couch area for relaxing, a large table for large groups and smaller tables for those who need to visit, work or study in smaller groups or independently. I had a paleo lemon poppy seed donut that was delicious along with a vanilla latte. A great pair! The staff was friendly. The space was clean and well kept. Enjoyable!

Atmosphere: 5

Food: 5

Service: 5

Best coffee shop in LBK! Their paleo donuts are my absolute favorite

Atmosphere: 5

Food: 5

Service: 5