Twisted Root Burger Co.

This place is terrible!! If I could put zero stars I would. We asked for all our burgers to be well done and they were all pink in the middle. Onion rings were soggy and cold and fries were cold. We had them remake one of the burgers that was way too pink and it still was not well done and they didn’t add any fries to the plate when they brought it back. Will not be returning!!! 🤢

Good food, great atmosphere, friendly staff!

Atmosphere: 5

Food: 5

Service: 5

They do not have the real cane sugar fountain drinks anymore… very disappointed

Atmosphere: 2

Food: 4

Service: 3

Hi.. first time here... hi. Walking in with my kids on a Tuesday, after school. We had dinner the energy was good, very open, employees friendly and helpful. They had games. We order fried pickles and of course our meals. They had a pickle bar to choose from very tasty.

Atmosphere: 5

Food: 4

Service: 4

Best burgers in Lubbock! Great atmosphere, busy, but never busy enough that you can’t find a table. Large selection of burgers, the bacon jalapeño cheese fries are delicious, they have their own sodas, and the amazing pickles that you can try on the side. Love it 10/10, will always try and take my out of town friends here!

Atmosphere: 5

Food: 5

Service: 5

Outstanding burgers. Not just your ordinary burger. Very out of the norm ingredients like trufle aouli sauce, elk and buffalo meat etc. plus a bar for drinks. Waaaay good. We loved it and will be back. Came back again and they FINALLY have regular brand fountain drinks like diet coke. They had some funky off brand before that wasn’t good. But now it’s perfect. That was the ONLY thing we didn’t like before. Excellent place to eat.

Atmosphere: 5

Food: 5

Service: 5

First time here! The staff is very nice :) Food was great! I got the basic burger with cheese and bacon. I ordered a side of homemade onion rings which were delicious. The different sauces were a great addition as well . I also ordered the Oreo milkshake- it was custard base and fluffy (good flavor but hard do sip out of a straw.) I definitely will be back

Atmosphere: 5

Food: 5

Service: 5

The atmosphere is awesome! Along with a full bar which is fun. There no reason this place shouldn't be packed with people. But I would agree with the reviews, service is slow. There was 1 family of 4 and about couple in there while we ordered. It took a little longer than expected for food.
This is a FUN place but that's not the vibes the staff gives off. The food was decent, I would say its a little pricey for what you get.

The burgers here are the best I’ve ever had!! Such a cool place to eat :) Some of the staff could be a little nicer but I’d still rate it 5 out of 5 for the yummy food!

Great burger!

The food was delicious, the staff was really friendly, the restaurant was really clean and nice, and the food was served quickly! You should definitely go!

If I could give this review zero stars I would. I ordered a BigTex burger cooked medium, with no tomatoes, and an order of fries.
1. The burger was absolutely raw through and through.
2. There wasn’t any avocado on the burger and the onions were basically raw.
3. This might have been the smallest helping of fries I have ever received, or $5?? That is ludicrous.

This was an absolute disgrace of a burger and fries meal.

This place used to be my favorite but the last two times have been bad especially for the price. I came and the soda machine tasted like syrup with no carbonation and the manager said to me, “our soda is different than other places” and I had been there 10 times before so I know what it tastes like. Then instead of taking my word she tasted all of the sodas and was clearly disgusted. She did not offer me a refund or anything to compensate my 3 drinks I paid for ($10 total). The next time I came which was yesterday the service was terrible at the front counter and I ordered their new chicken tenders. 3 of the pieces were so hard I could not even chew thru it if I wanted to. My wife and my son were both sick from their burgers and my wife threw up her whole burger in the middle of the night. I would not recommend this place anymore, while I was there I saw workers in the back sitting on the kitchen counters and chatting. For the price of these sub par meals it is definitely not worth it I average $50 for a family of 2 adults and 1 child and for that amount I expect much better.

We were a larger group and the seating was not accommodating. We were also hoping to play games as per the ones in LA and they were not out

Was awesome all the way around

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: All American Burger