We placed a order it wasn't made the way we asked for on the Whataburger online app. I called talked to Joshua he was very professional and so quick to want to make it right. I don't think it is right for me to get mad and all that because we all make mistakes and THEY ARE HANDLING OUR FOOD. It happens. I went the next day and he came out took my receipt and corrected the order. So thank you JOSHUA AND ALL THE STAFF. I HAVE HAD THE PROBLEMS AT BRAUMS AND THE MANAGER DIDNT EVEN OFFER TO REPLACE THE MEAL.
Atmosphere: 5
Food: 3
Service: 5
Mark Cruz
This is a small location and doesn’t have a drive thru. The parking can be hard to get into. I missed the what seemed to be the only turn in and came in on the back side but a fence divided the parking lot and so I had to circle around to get in.
Atmosphere: 3
Food: 3
Service: 3
Bryce
20 minute wait on a mobile order, 4 people who came in after me got their food first, only 1 person was ahead of me. Was only 2 meals, this place has got downhill the past two months
Jason Hurt
Best burgers and service in town!
Atmosphere: 5
Food: 5
Service: 5
Analisa Gamboa
I can’t give 0 stars. But horrible.we waited 20 min for our food. The food was cold. They just threw it together. Rude. Another customer asked for cheese on his burger they didn’t put cheese instead of making it right they just gave him a piece of cheese. I will not be comming back to this one! Oh and the cashier literally told us there is a lot of stupid people…
Atmosphere: 1
Food: 1
Service: 1
Charley Houston
Why isn't there a drive thru?
Atmosphere: 1
Food: 5
Service: 5
Gabriela Montes
waited 50 minutes for simple orders
NSM
This Whataburger close to the university of Texas Tech, had some good food and shakes and drinks. But unfortunately, the customer service is so God awfully horrendously BAD that I had to wait for my order for 2 HOURS to get my shake food, especially i finally had to ask them and spoked up on my order at 2:10AM, and they finally listed, after serving a bunch of college kids trying to get their orders as fast as possible after ignoring me for 2 hours. This is a very bad customer service, especially, on the cashiers and management, more than just the workers. The only thing that saves Whataburger restaurant from a one star review is the food and the tradition of Texas Tech. I will report this, and I'm never going to come back here ever again, until something's change. ☹️👎😠👎
Atmosphere: 4
Food: 4
Service: 1
Jacob
Every time I order online my order is wrong and it they start making it when I show up. Today was the 4th time they have messed up my order. Unfortunately waited until I got home to check it. I guess I learned my lesson.
Rude staff will make rude comments to coworkers and gets upset about having to take orders. We know how to use kiosk but couldn’t figure out how to make substitutions on our specific order…so sorry you had to do your job.
Atmosphere: 1
Food: 4
Service: 1
Ted Hoover
Great hamburger and friendly staff. Very clean tables and chairs.
First Time, In This Place and I Really Like It
Atmosphere: 5
Food: 5
Service: 5
We placed a order it wasn't made the way we asked for on the Whataburger online app. I called talked to Joshua he was very professional and so quick to want to make it right. I don't think it is right for me to get mad and all that because we all make mistakes and THEY ARE HANDLING OUR FOOD. It happens. I went the next day and he came out took my receipt and corrected the order. So thank you JOSHUA AND ALL THE STAFF. I HAVE HAD THE PROBLEMS AT BRAUMS AND THE MANAGER DIDNT EVEN OFFER TO REPLACE THE MEAL.
Atmosphere: 5
Food: 3
Service: 5
This is a small location and doesn’t have a drive thru. The parking can be hard to get into. I missed the what seemed to be the only turn in and came in on the back side but a fence divided the parking lot and so I had to circle around to get in.
Atmosphere: 3
Food: 3
Service: 3
20 minute wait on a mobile order, 4 people who came in after me got their food first, only 1 person was ahead of me. Was only 2 meals, this place has got downhill the past two months
Best burgers and service in town!
Atmosphere: 5
Food: 5
Service: 5
I can’t give 0 stars. But horrible.we waited 20 min for our food. The food was cold. They just threw it together. Rude. Another customer asked for cheese on his burger they didn’t put cheese instead of making it right they just gave him a piece of cheese. I will not be comming back to this one! Oh and the cashier literally told us there is a lot of stupid people…
Atmosphere: 1
Food: 1
Service: 1
Why isn't there a drive thru?
Atmosphere: 1
Food: 5
Service: 5
waited 50 minutes for simple orders
This Whataburger close to the university of Texas Tech, had some good food and shakes and drinks. But unfortunately, the customer service is so God awfully horrendously BAD that I had to wait for my order for 2 HOURS to get my shake food, especially i finally had to ask them and spoked up on my order at 2:10AM, and they finally listed, after serving a bunch of college kids trying to get their orders as fast as possible after ignoring me for 2 hours.
This is a very bad customer service, especially, on the cashiers and management, more than just the workers.
The only thing that saves Whataburger restaurant from a one star review is the food and the tradition of Texas Tech.
I will report this, and I'm never going to come back here ever again, until something's change. ☹️👎😠👎
Atmosphere: 4
Food: 4
Service: 1
Every time I order online my order is wrong and it they start making it when I show up. Today was the 4th time they have messed up my order. Unfortunately waited until I got home to check it. I guess I learned my lesson.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Rude staff will make rude comments to coworkers and gets upset about having to take orders. We know how to use kiosk but couldn’t figure out how to make substitutions on our specific order…so sorry you had to do your job.
Atmosphere: 1
Food: 4
Service: 1
Great hamburger and friendly staff. Very clean tables and chairs.
Food: 5
Service: 5
Packed and across Texas Tech University
Without a doubt one of the best burgers
Great place
Atmosphere: 5
Food: 5
Service: 5
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