Wienerschnitzel
6319 82nd St, Lubbock
(806) 698-1790
Recent Reviews
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All was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Dog, The Deluxe Dog
Chili cheese fries like no other!
Atmosphere: 2
Food: 3
Service: 4
Drive thru was a little slow but the food was piping hot when I received it. So that’s a plus. Lady at the window was very friendly as well.
Parking: End of a strip mall. Parking and drive thru can be difficult if at a busy time.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chili Dog & Fries, Chili Cheese Dog, Chili Cheese Fries
There’s a very rude manager who works there and she clearly doesn’t know what she is doing. She repeats back the order but doesn’t ring the correct order in. She will also make it the order more expensive than what you asking for and give you something completely WRONG!
If we see this lady at the window from now on we are just going to drive right on out!
She’s awful ! Check you orders and receipt if you go to this location!
Recommended dishes: Chili Cheese Fries
I went here while having my car serviced nearby, first of all, when I ordered my food I ordered a root beer float as well, when they made root beer float the ice cream was put on top of the root beer, which caused it to overflow everywhere, and in turn be remade, my french fries were just under lukewarm, I couldn't finish them cold so I threw them away, I have completely decided I will not ever return to this place. Visit at your own risk.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chili Dog & Fries
The hygiene at this place is unacceptable. It never used to be this bad, don't waste your money. This is the second time I’ve found hair in my food.
Atmosphere: 1
Food: 1
Service: 1
Absolutely fantastic Chicago dogs. Upgrade to all beef.
Vegetarian options: Lol its hot dogs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicago Dog
I ordered 04/02/2024 2 large chili cheese fries, one regular chili fries, and one chili dog. The regular chili fries had hair in it, and one of the large chili cheese fries was only half filled
Atmosphere: 1
Food: 1
Service: 1
Wienerschnitzel rocks
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Dog & Fries, Hot Dog, Cheese Dog, Chili Cheese Fries
Quick cheap and easy. Food was so good had to go through
Food: 5
Service: 5
Recommended dishes: Chili Dog & Fries, Hot Dog, Chili Cheese Fries
Restaurantji Recommends
Always a good hotdogs. The BBQ dog is pretty good too.
Atmosphere: 3
Food: 4
Service: 4
Save your time and money. They can’t remember the ingredients to make the dogs on their menu. Then they were out of tomato’s and didn’t tell us when we placed our order. I wouldn’t have picked a Chicago dog if they didn’t have all the ingredients. They left of the sport peppers, had to get those to put them on myself. All I got was “I’m sorry.” No offer to make it right whatsoever. Horrible customer service. I’ll never come back here. Such a poor representation for a promising chain.
Atmosphere: 3
Food: 3
Service: 1
Good Ole wieners!
Atmosphere: 5
Food: 5
Service: 5
Rudest staff known to man. Ready for the invention of a Time Machine so I can go back to before I visited this location. I miss that time.
Atmosphere: 1
Service: 1
An absolute joke of a Wienerschnitzel location and the trashiest restaurant I have ever visited. The customer service is worse than nonexistent, it is flat-out hostile. We visited the store on 6319 82nd around 8:00p.m. and were overcharged for our order. Once this was pointed out to the employee named Butunya at the window we were told we could not get our money back, despite the fact that we paid in cash. The employee decided it was a tough luck situation and gave us a half-hearted “sorry” and sent us on our way. In what reality is it acceptable for the employees to acknowledge that they overcharged a customer, but refuse to make the situation right? Absolutely no explanation of why we could not be reimbursed for their error and out our own money. I called the store as we left and they did not pick up. It took multiple calls for someone to answer the phone. Butunya ( or “Miss B”, as the employees call her ) answered the phone in a very vexed manner. She said she was the manager but when I asked for her name she adamantly refused and proceeded to get aggressive in asking: “What is this about?”. I asked again if I could please have her name as it would do no good in speaking to the woman who would not give us our money at the window and she told me I could not have her name. Maybe I am missing something but people refusing to give their name should not be managing any kind of operation. I understand privacy, but not in this circumstance. She obviously did not want to be tied to the conversation in any way. I refused to interact with the such BLATANT rudeness and coarse tone Butunya was using so I ended the call. The level of politeness and respect my family and myself were treated with tonight was, frankly, rudimentary. No one deserves how we were treated this evening and I am irked that Wienerschnitzel would allow this type of behavior from managers of their establishment. It is embarrassing. I am empathetic to the fact that it is a fast-food joint, but there are no excuses. Do better. Be better. This is our last visit to ANY Wienerschnitzel.
Atmosphere: 1
Food: 1
Service: 1
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